Didn't like the fact that I had to pay 4 time for a service that was displayed as a set price. Also your service show that it will be completed within 24hr after paying the fee and when I pay the fee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service took longer than expected and initial price increased to actually get the code. Cost £15 then £30 so would have been cheaper to go to local shop. Started the process so had to finish though... See more
Company replied
It was a rush experience when I availed the services of Expressunlocks. We’re about to have our flight to US on the day I decided to have my carrier unlock since I’ll be using my phone with another si... See more
Company replied
At first I thought this was a scam because after a few days the first two attempts to unlock the phone did not work. Customer service was quick to respond and the phone eventually did get unlocked. Yo... See more
Company replied
3.1
Average
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service was unsure at first as so many scam out there, but unlocked fine advised once completed.
14 September 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thanks so much for the great feedback! Really glad we could earn your trust and get your phone unlocked.
For future help, please use the Live Support on your tracking page and have your IMEI ready — “Your purchase will appear on your card statements as Expressunlocks.” Without the IMEI we can’t locate your order or address specific concerns.
Thanks again and enjoy your unlocked phone!
Would Recommend
I ordered my unlock on the 26th of Aug 2025 and it was completed on the 8th of Sep 2025. I was a bit worried after the standard unlock failed and then I had to pay for premium. After being at 99% unlocked for a free days I escalated the issue and the support tech Anna got right in it. I appreciate all her help and updates.
26 August 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thanks for the feedback and for your patience — I’m really glad Anna got stuck in and helped get this over the line.
I can confirm your order placed 26 Aug 2025 was completed 8 Sep 2025 and shows as "Unlock Complete." Sorry for the worry with the initial Standard attempt — occasionally "an additional price to pay for the sim unlock itself" is required and is shown at checkout (Terms: "There may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase.").
To finish on an iPhone, please follow the usual steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you still see 99% or anything odd, reply here and I’ll escalate it straight away. Thanks again for your patience — I’ll pass your kind words on to Anna.
Dear Express Unlocks Team,
Dear Express Unlocks Team,
I recently purchased a mobile phone through Facebook Marketplace, and I discovered that it is SIM-locked. I would like to request assistance to unlock the device.
Could you please let me know:
1. If unlocking this phone is possible.
2. What information or documents you require from me to proceed with the unlock.
Thank you for your guidance and support. I look forward to your response.
14 September 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thanks for getting in touch.
1) We can often unlock Marketplace phones, but it depends on the IMEI check (blacklist/blocked status, carrier/hard-locks, or iCloud Activation Lock can prevent unlocking).
2) To proceed we need the phone’s IMEI plus the current carrier and the country the phone is from, and whether it’s an iPhone or Android. If it’s an iPhone please check Activation Lock at https://www.icloud.com/activationlock/ — as our policy states: "iCloud Activation Lock on iPhones: Contact the iPhone owner for iCloud removal or buy our iCloud Removal service. Sim unlocks won't be refunded if the device is unusable due to Activation Lock."
Please note: "It is the customers responsibility to check the compatibility of their handset..." and "Wrong IMEI: No refund if the provided IMEI is incorrect." We don’t have your IMEI, so we can’t look up your order or confirm eligibility. Reply here with the IMEI or use the Live Support link on your tracking page so we can resolve this quickly.
Quick and easy
Quick and easy, was kept up to date with the progress and was unlocked within an hour.
Would recommend to anyone, can’t fault the service
13 September 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here, thank you so much for the lovely feedback! I’m glad your iPhone 11 (EE UK) was unlocked quickly — our records show your order (13 Sep 2025) is "Unlock Complete". If you need help with the final step, our instructions say to "connect the phone to WiFi and turn the phone off and then on" (Terms 8.1). Thanks for recommending us — shout if you need anything else!
It's a scam!
I wanted to unlock my AT&T Z Flip. I went through the initial scanning and paid ＄25.
Then, I paid ＄106 to continue the unlocking process. Then, I am told I have to pay another ＄139. This process started on August 1, 2025. I must admit, I had to wait two weeks until I got my next check to pay the ＄139.
When I did pay on August 29, 2025, I had to wait another six days for the unlocking process THAT DIDN'T WORK! It's now September 6, 2025 and my phone is still not unlocked!
Then, my live chat was cut off and they say my IMEI account doesn't exist! This is a SCAM!
They couldn't unlock the phone, so they abandoned me WITHOUT A REFUND! I am going to dispute the charges with my bank and put this all over the internet because ExpresUnlocks are a bunch of bumbling, incompetent idiots who can't follow through on their services.
13 September 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry this has been so frustrating.
I can’t look up your case without the IMEI (and ideally your order number). In the absence of any reference, we cannot address your specific concerns — please reply with the IMEI here or use the Live Support link on your tracking page so we can investigate and resolve this.
A couple of relevant points from our terms/refund policy:
- "2.1 It is not possible to cancel your order once it is paid for."
- Refunds apply for an "Incorrect Unlocking Code" after working with a technician, and "Remote USB Unlock: Refund is given if the service is incompatible or doesn't work. Remote USB Unlocks are only relevant to Samsung, Motorola, LG and Huawei phones."
- "Wrong IMEI: No refund if the provided IMEI is incorrect."
If you send your IMEI (or contact Live Support with it and your payment details), I will escalate this right away and get it investigated.
These people are scammers!!!!
These people are scammers!!!!! I Repeat Scammers!. At first they claim that the fee to unlock a phone is only 30$ when you pay them, then they up charge you, with an additional 50 $. Claiming that they have the codes to unlock your phone. Then after you've paid, you find out it takes 24 hours to unlock. And get this! now they show you details to getting your phone unlocked. Like if your phone doesn't prompt you for an unlock code it can't be unlock. And guess what, my phone didn't prompt me to put in a code. Keep in mind, Your seeing all these important details after you've already paid, they don't show you these details in the beginning. I told them about it, they immediately stop the process, saying my phone can't be unlocked, because the phone doesn't ask for a code to unlock, I ask for a fund, and now there saying it's hard to get a refund because of some policy. but I can get a credit to use there service in the future.its been two weeks I've been trying to get my refund. They keep telling me the senior managers have to make that decision give them 7 business days . A week has passed and they told me the same thing again wait 7 more days.But I can get the credit note now.SCARMMERS!!
29 August 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte. I’m really sorry this has been so frustrating.
I need your IMEI to look up your order and escalate this to a senior manager — without that reference we can’t address your specific concerns. Please use the Live Support link on your tracking page and share the IMEI there so we can investigate and resolve this quickly.
To explain what you’re seeing: our terms state timeframes are “given as a guideline, NOT a guarantee,” and about Android unlocks: “An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device.” The Refund Policy also says: “No refund if you purchased an unlocking code, but your Android phone doesn't prompt for an unlock code when using an incompatible sim card.” For Androids that don’t prompt, the T&Cs note they “will be refunded in the form of a Credit Note, due to submission costs, to be used against a Remote USB unlock, if that service is available.”
If you want a direct review for a possible refund or credit note, please contact Live Support in your tracking page and give them the IMEI — I’ll make sure your case is escalated once we can find your order. Again, sorry for the hassle — we’ll sort this as soon as we have the IMEI.
Super fast and really easy
Super fast and really easy! Said it would take an hour was done in less than 20mins honestly amazing
11 September 2025
Unprompted review
Reply from Expressunlocks
Thanks so much — so glad it was done faster than expected! We really appreciate the feedback. If you need anything else, please open Live Support on your tracking page and have your IMEI ready so we can pull up your order quickly.
— Charlotte
Having informed this Company that my…
Having informed this Company that my phone was unlocked, they still processed the unlocking ? and took my money, so would not recommend these to unlock my gate.....
1 September 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte, sorry this was frustrating.
From our Refund Policy: “Already Unlocked phones: No refund if you order an unlock for an already unlocked phone.” Also our Terms say “It is not possible to cancel your order once it is paid for.” These rules mean we can’t automatically refund without checking the order.
We don’t have your IMEI or order reference — that’s required to investigate. In the absence of any reference we can’t address your specific concern. Please open Live Support from your tracking page or reply here with your IMEI/order number and I’ll get this reviewed right away.
Thank you so much
Thank you so much, the code is success, keep it up guys, will buy again.
9 September 2025
Unprompted review
Reply from Expressunlocks
Hi — brilliant news, thanks for letting us know! Really glad the codes worked and your Samsung Galaxy S8 is unlocked. As our terms put it, "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" — happy to help again whenever you need.
Cheers,
Charlotte
Extremely quick and easy service
Extremely quick and easy service. Thank you.
9 September 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Thanks so much for the lovely feedback! I’m glad it was quick and easy. If you need anything else or help with another device, just reply or use the Live Support on your tracking page and we’ll sort it for you.
Such and easy and helpful site to use…
Such and easy and helpful site to use to unblock my iPhone. Took a little while longer as they had to go to the manufacturer but still complete in under 24hrs! Highly recommend. Yes, there is a fee but totally worth it for the ease.
7 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the lovely review, we really appreciate it! I can see your order is marked "Unlock Complete" and both the Eligibility Check (£14.99) and Standard Unlock (£30) were received. To finalise the iPhone unlock please "connect the phone to WiFi and turn the phone off and then on;" as per our instructions. If you need any help at all, just reply here and I’ll sort it. — Charlotte, Expressunlocks
Really easy to use and safe
Really easy to use, quick and effective and helped me to sell my phone quicker too.
8 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the lovely review! Glad it helped you sell the phone quicker. Your order (placed 8 Sept 2025) shows "Unlock Complete" — to finish the iPhone unlock please "connect the phone to WiFi and turn the phone off and then on;" If you need anything else, just reply.
— Charlotte
Fantastic service
Fantastic service, took a couple of days to unlock but would definitely use again
8 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much! Really glad we got your phone unlocked in a couple of days and you’d use us again. If you need any help in future please contact Live Support from your tracking page and have your IMEI ready — without an IMEI we can’t locate your order or address specific concerns.
— Charlotte
very handy especially when traveling…
very handy especially when traveling often times, need patience for unlocking process but the bright side is you can use your phone on a regular basis while waiting to completely finish
1 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks for your review and for your patience! Good news: your order (placed 01 Sep 2025) currently shows "Unlock Complete" for your iPhone 15 Pro (Globe Philippines).
To finish the process please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms 8.1). If that doesn’t work, reply with a short description and we’ll help troubleshoot — note that if a Premium Service were needed it would be shown in your status, but yours is complete.
Glad it’s proving handy while you travel — thanks again!
Charlotte
2 months passed, still locked
I purchased the premium service for a total of $253.98. Stuck at 99% and they won’t declare a failure for the unclock. Their support seems to be AI.
7 September 2025
Unprompted review
Reply from Expressunlocks
Hi — Charlotte here. Sorry you’re stuck at 99% — I know that’s frustrating. I can see your order (iPhone 16 Pro → Globe Philippines, placed 04 Jul 2025) and the payments of $28.99, $50.00 and $174.99.
Good news: your unlock is currently 99% complete and should be completed imminently. As a heads-up, once it’s finished please "connect the phone to WiFi and turn the phone off and then on" to complete the iPhone unlock (Terms 8.1). Also, you did choose the right option — "Premium Services are only relevant to iPhones" (Refund Policy).
If you’d like, I can escalate this to a senior technician now for a manual check and push for an immediate update. Would you like me to do that?
Well done expressunlocks I didn’t think…
Well done expressunlocks I didn’t think it could be done however you were fantastic, they kept me updated throughout the whole process, and gave me clear easy instructions once they had obtained the code for me . Phone up and running . Thank you
7 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the lovely feedback, I'm really pleased we could get your Samsung Galaxy S8 up and running!
Your order placed on Aug 23, 2025 is marked "Unlock Complete" and, as our terms state, "Completion of the unlock process is made by email notification to the email address provided" — glad the instructions worked for you.
If anything else comes up (or you ever find the phone doesn't prompt for an unlock code and needs a Remote USB unlock), just reply and I’ll sort it out.
Thanks again, Charlotte
Very good service and all unlocked in…
Very good service and all unlocked in 48 hours.
7 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the great feedback! Really glad your iPhone was unlocked within 48 hours. If you need anything else or want help with another device, just reply or visit expressunlocks.com.
Cheers,
Charlotte
Found these guys online
Found these guys online, literally took minutes from entering my details till the phone being unlocked.
Honestly can’t fault them, very speedy and a sensible price, more than happy with my purchase.
5 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thanks so much for the great review! I’m Charlotte — thrilled your iPhone 11 (a2221) on O2 UK was unlocked so quickly. Your order shows "Unlock Complete" (placed 5 Sep 2025). If you need any further help or want to unlock another device, just reply here — we'd love your recommendation.
Happy Customer
Im one satisfied customer of express unlock. It was a straight forward unlocking of my phone within few minutes. Express unlocks is a gem! Thank you so much!
5 September 2025
Unprompted review
Reply from Expressunlocks
Hi — thank you so much for the lovely review! We're thrilled your phone was unlocked quickly and smoothly. If you need anything else or want to recommend us to friends, we're always here at expressunlocks.com. Appreciate you!
I paid $29 to have a phone locked for…
I paid $29 to have a phone locked for Boost to be unlocked. But in order to unlock it all the way they want you to pay a extra$70 on top of that they don't tell you up front about.
4 September 2025
Unprompted review
Reply from Expressunlocks
Hi — I’m Charlotte, sorry that sounds frustrating.
What you’ve paid the $29 for is the Eligibility Check (our pre‑order). All phones require an Eligibility Check first, followed by an Unlocking Payment — sometimes the eligibility result shows an extra unlock fee (e.g. remote/premium) that wasn’t part of the initial check. As our Terms say, "’Pre‑orders’ also referred to as ‘Eligibility Checks’ are not covered by our money back guarantee... there may be an additional price to pay for the sim unlock itself, this will be stated on your order summary page prior to purchase."
We can’t pull up your specific order without the IMEI — please add your IMEI or use the Live Support link on your tracking page so we can see the status. If your status is "awaiting payment," please continue the process so we can complete the unlock.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.