Staff was very helpful. five star ratings fr that at heathrow airport. my family frinds were flying back home and their card was not wrking for unknown resons for payments. so hve to go at airport an... See more
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Very friendly and obliging all staff members at LHR 5. What I would’ve also liked to get was a PCR result which showed the numerical value of the CT score. That assists in knowing whether one is o... See more
The team got us through very quickly and efficiently, when we didn’t have much time to get our flight. Very pleased with the service we received from the staff. However for the company in general... See more
The shops are top end designer. However the restaurants are bog standard. This is a mismatch. Why appeal to big spenders in shops then serve them bland tasteless food. You need another Gordon Ramsey P... See more
Company details
Written by the company
ExpressTest by Cignpost Diagnostics is a COVID-19 testing service providing fast, accurate and reliable PCR screening across the UK. It is a programme that is run by the direct to consumer division of Cignpost Diagnostics Limited.
Contact info
United Kingdom
- 0203 384 0000
- expresstest.co.uk
4.4
Excellent
121K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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All went well negative but got sick later
All went well, PCR negative and could fly but got sick 3 days later.
14 November 2022
Apart from getting to a mezzanine floor…
Apart from getting to a mezzanine floor where the test unit was, experience was smooth.
14 November 2022
Late for appt
Late for appt. Flights were delayed. They looked after us anyway and we were able to results before the connection flight. They really delivered.
14 November 2022
Lower Price
Staff is nice, professional and helpful, quickly for whole test, it is a good experience, next time will also book your company
14 November 2022
Quick and easy
Very easy to book, convenient location at the airport T3. We arrived there was no queue, just needed to present QR code and passport. Actual test took less than a minute, the lady was very calming, professional and gentle! I booked the same day test and had the results super quick in a few hours. Highly recommend Express Test
12 November 2022
The assistant was helpful and acted…
The assistant was helpful and acted promptly.
The limited time available on the registration web page should be extended.
20 November 2022
Amazing
Systematic, smooth and quick process...extremely cooperative and friendly staff. Terminal 4 staff.
19 November 2022
I was crying you guys didn’t mention…
I was crying you guys didn’t mention your proper address no boards direction was searching yourr addres since more than a hour on terminal 5 heathrow no one know your your test centre I asked so many people’s they said no rt pct test test center is here blaah blaah you should have put proper reception number or proper address i will never ever book again even i will tell all my friends not to book ever your that lady who was sitting 19 November 2022 at 13:00 pm when i reached I tried to tell my condition that i was searching you since more than a hour i was crying and sweating she didn’t even listen to me n my old mom i carried my two year old baby on my shoulder what kind of staff u have no sympathy no nothing please putt ur proper number atleast so people can contact you please i beg u because airport is so big feel free to call me
19 November 2022
Reply from ExpressTest
Hello Uma, thank you for leaving your review. Our Heathrow Terminal 5 Test Centre is well sign posted, with our directions available for all test centres on the ExpressTest website. This test centre does not open until 13:00pm, which is sign posted at the test centre advising this. Additionally, I can see that your test appointment time with our service was for 13:00pm, which is why we advise all customers to attend their given time slot at the specific test time. However, I am pleased to see that your test was conducted and your results issued, well within our given timeframe.
Excelkent Service
18 November 2022
Excellent courteous service
12 November 2022
Swift efficiency.
12 November 2022
Easy to book and easy to find
Easy to book and easy to find. Centre staff friendly and efficient.
12 November 2022
Simple and fast
3 November 2022
Fast clean and no cue
17 November 2022
Airport Edinburgh? Is not in the airport.
They move the placement in the Edinburgh airport. And still saying is in the airport, when is 30min walk. I lose my flight cause of that. So don’t book with them. You have a other company making test INSIDE the airport for same price, not in the other part of the parking. Obviously they don’t return you the money, even if you don’t use the appointment.
21 November 2022
Unprompted review
Reply from ExpressTest
Hi Napoleon, Thank you for your review. Sorry to hear about the difficulty you experienced with the site location. The time window you need to allow yourself to get your test done varies according to the type of test and the requirements of your destination country and/or airline. Some countries require tests to be taken closer to your departure (or arrival at destination) time. It is up to you to ensure that you meet these requirements. Thank you for your understanding.
Faster Service but expensive
18 November 2022
Reply from ExpressTest
Hello, thank you for leaving your review. We are sorry you consider our prices to be expensive. We regularly benchmark our prices against other private providers and have identified that our prices are very competitive, as mentioned in a number of other reviews here on Trustpilot.
The result came out same day instead of…
The result came out same day instead of the next day by 10pm.
Professionalism I give it to them..
10 November 2022
The staff were friendly
The staff were friendly, professional and quick, there was no queue. My test result came through quickly.
10 November 2022
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