expresspro.ae Reviews 

Been living and launching business in Dubai for 11 years, came across Express PRO service with a very appealing offer for a Fujairah Creative freezone package.

Now I'm locked with them, cannot do any legal process without them, they have full exxclusivity on my requests, and they always charge me for an insane price (like 8500aed for full employee visa process, way more expensive than Dubai Free zones).

If I want to stop collaboration and actually work with an other PRO, I need to pay a fee of 7500aed.

First time I actually see such mandatory service in the UAE, completely insane...

I am writing this review to hopefully save somebody else from having the same traumatising experience as me.

Naturally when I decided to open my fitness business, I did a lot of research to find a good PRO and came across Express Pro with a 4.8* review. I was convinced after reading the reviews and contacted them. I was first in touch with Jaweria who gave me a fee quote and initially was very helpful. A couple of weeks after I paid 5,000 as a deposit, Jaweria went on urgent leave without communicating this to me and my case was handed to Paul John. This is where the nightmare began.

First, I was told my business required a 51% local shareholder, which sent me into a panic as this was never disclosed to me originally by Jaweria and I had already paid a lot of money for my equipment. After much anxiety, Paul then said he sorted this and this doesn’t apply. A week after, I was told my trade name was approved and began preparing my branding and logo, only for Paul to come back to me and say they rejected my trade name… Makes no sense to me till today. At this point, I was fed up, 2 weeks with no progress. Then came Brian (the 3rd person now involved in my case). After multiple back and fourths, Brian managed to get the trade name approved and then Jaweria came back onto my case. Everyone else disappeared.

Then comes the next step which is obtaining the approvals. Despite me telling Jaweria that my business is health and fitness from the very start, it is clear that they did not research the requirements BEFORE asking me to pay the deposit, before I paid over 100,000 AED for equipment and 50,000 AED for rent. They then told me AFTER I had signed my ejari (which they forced me to do even though nobody recommends signing ejari until after approvals), that the municipality rule is the place has to be more than 100sqm. One google search by me on the municipality website and I found this requirement stated very clearly, which makes me certain they have no clue what they are doing. They actually tried to blame my agent for not knowing this rule???

Fast forward 3 weeks of us trying to find a resolution for this, and me being promised every week that they have found something and they are working on it. I finally made the decision for my own peace of mind to give up with them. I was being led down a rabbit hole of false promises which was actually making me sick with anxiety and stress during Ramadan.

Now, 20th March 2025 I am in a position where I have had to cancel my business plan, try to exit from a lease, I have spent over 150k on this business so far. Still, despite it all I am trying to be patient and calm. I have paid Express Pro 9,750 and I am having to fight to get this money back despite how much I have been wronged as a customer.

All I can do is share my experience and hope they have heart enough to refund me my money and learn from this experience.

Most incredible service I ever seen. Everything is very professional, on time, for the initially indicated cost, no additional payments. A large number of additional services that may be needed. I would especially note the professional lavel of my contact in the company, she was always in touch with me, all issues were resolved as quickly as possible, difficult situations were resolved within a few hours. I am very grateful for work you done for me.