Exploreoutdoors Reviews 

Exemplary service. Needing a new North Face bag in a hurry, we found Explore Outdoors on the web. We'd not heard of them before, but they offered the best value and after watching their video it was clear they were a genuine company. Our request for an urgent delivery was responded to at once, and we got our bag the very next day. We will certainly be using them again.

Fantastic delivery time and the cheapest place i could find an XXL North Face Base Camp duffel bag online.

Explore Outdoors have just helped me out with an urgent order. Immediate email response ensures that I am a happy customer. Great range of quality kit on their website.

It took more than one month for me to get this delivered to me. Granted - the email correspondence was fast, and they explained it was how they keep their prices down, but if I had known it would take this long I would have bought the bag somewhere else.
It was delivered to my neighbours door, and I never received notification of this, until I chased it once more, at which point they said it was at my neighbour's property.
Really unacceptable having to chase this, as no tracking number was provided either.

Ordered item but it has not been delivered. Telephoned during office hours but recorded message asks to email. Have emailed three times with no response. Not sure if this company is a scam or jut incompetent and unprofessional.

Ordered a North Face coat, three weeks later it is not here. You can't ring this company with queries, you have to do it via a contact form, which takes them days to respond to. When they do respond, they don't actually answer your question. I've now opened a dispute with Pay Pal. DO NOT USE THIS USELESS COMPANY. If I could have given no stars I would have.

Quick easy transaction. Tent arrived quicker than expected. Thank you.

I have shopped at the Hereford store many times and have always had a great experience. I recently ordered on line a North Face Rolling Thunder bag, the second one I have purchased from Explore Outdoors and also by far the best price I have come across. The communication with the sales manger has been responsive and very positive and I have been assured that I will receive my bag tomorrow. Total time flash to bang from purchasing the bag on line to delivery will be 3 days. I will not hesitate to recommend Explore Outdoors for great service and competitive prices.

Really poor communication. I ordered a tent listed as being in stock, then vague emails when I chased because it hadn't arrived saying probs with suppliers, then it was 'lost' by the courier but more stock due in. Then more 'issues' with suppliers, then promised a refund but no refund processed with PayPal. I have emailed yet again but will persue through PayPal buyer protection tomorrow if no response. I would never place an order with this company again and would strongly advise against using them.

Very competitive prices, products are quality as described and fast prompt delivery. Will use again

Good website, efficient service. Items all arrived on time as expected.

Absolutely terrible please avoid this shop like the plague, I ordered a north face rolling thunder bag and the money has been taken out of my account and the bag is not in stock I've requested a refund and I'm still waiting. I'm going to contact the police if it's not refunded as there seems to be a lot of people experiencing exactly the same problems.

Reading the reviews below is just like my experience. I ordered an item 4 weeks ago, no notification that it was out of stock- in fact it's still for sale on the website yet customer service tell me they have an issue with the supplier and provide very hazy updates when prompted. Very poor experience, have now requested a refund and will not order from here again.

I spent £75 on a order. Repeated phone calls to a number which in two months has never been answered. Mutual emails of which they reply promptly but point blank refuse to converse by phone. I am still waiting a refund for a item I ordered over two months ago, which had a 5 day delivery.

Very poor communication, and customer service. This is a very poorly run one man band who takes your money and will not tell you if item stocked. Ade may be having personal problems but this should not be moved to the paying customer. DO NOT USE THIS COMPANY.

Failed to deliver in 5 days with no comms so I emailed to complain. Received a very apologetic response and a offer of goodwill with item despatched today. Issue stated to be related to computer fault. So fair play finally got the service I would have expected at the outset.

I put an order with Explore outdoors on the 18th June for Northface luggage longhaul 30 and received no confirmation of trade. On the 21st June, Explore took my money via paypal but did not provide any dispatch details. It is now the 26th and I spent all afternoon ringing their single telephone line but no one is answering. After seeing trustpilot's reviews of customers reporting similar incidents, I decided to try and cancel my order. I have done this via email to their site today as they suggested ad only hope that they are more efficient in picking emails up than phone calls. Keeping finger's crossed. Pretty astonished at poor service so far for a company which appears ontheir website so large and professional.

Amendment - customer service responded the next day after and email to them and a poor review. They said they would deliver the bag tomorrow but I cancelled the order as it would have been too late. However I commend them for their prompt response. Phone line was still not manned this morning though. Refund was also been sent promptly.

Ordered The North Face Rolling Thunder Bag costing £145 on June 4th and 3 weeks later no bag.
Assured by Ade at Customer Service that the bag would be with me no later than 21st June....The bag didn't arrive so e-mailed again on the 23rd and asked for a refund of which they advised the money would be refunded by end of the day.
Update: The Director of the business emailed saying he was appalled at the service I had received and would investigate...Also offered a free rucksack bag which I declined.

Interested to read the review below which is exactly what happened to me ordered thermarest in the middle of May and after weeks of pursuing it's nonarrival requested a refund via PayPal. Am still waiting for it to be refunded to my card and its now June 23rd. If I hadn't persisted I'd still be waiting. I would not recommend to anyone and am peeved that they have had my £140 for over a month and I've had a month of emails back and forth with one excuse after another. Shockingly poor service. Have only given 2 stars as at no point was anyone rude shame there's no descriptor that says regular lies via email.

I didn't get the confirmation email straight away as the outlook mailbox squirrelled it away so got a bit worried so looked for reviews. I Was concerned when I read these reviews after I'd already purchased the XXL north face duffle in red, so emailed the company seeking reassurance. I didn't get any, however in a few hours I had shipping confirmation so waited to see. I ordered on the Thursday evening and it was delivered much faster than expected on the Monday afternoon. Their communication isn't the best but the service was still good.