Explore Learning Reviews 2,406

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the service. Reviewers are particularly impressed with the quality of the product and the exceptional customer service. However, some customers also noted issues with inconsistent tutors and a few people were dissatisfied with the management's handling of certain situations, including service termination and communication. There were also occasional reports of unengaging online sessions due to tutors keeping cameras off.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and engaging... See more

User experience

Customers consistently note positive experiences with the user experience. Many praise the flexibility of... See more

Service

Clients share positive opinions on service, often highlighting how it helps children gain confidence and... See more

Customer service

Consumers find customer service to be positive. Many reviewers express appreciation for the support received,... See more

Product

Customers had positive experiences with the product, noting significant improvements in children's focus,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came through Bright Horizons and so far (4 months) our experience has been good. There are aspects that I'm finding annoying (like the fact that BH customers cannot cancel lessons) but at least the... See more

Company replied

Rated 5 out of 5 stars

Hiba and Zehra are incredibly well organised, welcoming and accomodating to a whole host of different needs. We put our son through the 11+ tuition and not only did he really enjoy it, but Hiba went o... See more

Company replied

Rated 5 out of 5 stars

My boy loves going and the staff are so great with him (Winnersh centre). He is only 4 and has a lot of big opinions so the fact that he is always so excited is really brilliant. Love the flexibility... See more

Company replied

Rated 5 out of 5 stars

My son started back with explore learning as he found it difficult due to his SEN needs in the beginning. I would like thank all the staff but in particular Hamzah for taking the time out to support... See more

Company replied


Company details

  1. Private Tutor
  2. Educational Institution
  3. Tutoring Service

About Explore Learning

Written by the company

Refer a friend

We offer all our members the opportunity to share the love of learning with their friends.

You will receive £25 off your next month of membership for every family that joins Explore Learning on your recommendation, and so will they!

Refer a friend - Save £25

Since 2001, our professional tutors have nurtured over 250,000 children aged 4 to 16 to achieve their potential, either in one of our vibrant learning centres, or through online tuition.

We are passionate about providing a service for all children to thrive throughout their education and beyond.

Our goal – to build confident, fearless learners who are hungry for knowledge.

Book your free trial session today!

Written by the company

Join the thousands of families who have changed their story with Explore Learning. Tailored maths & English tuition for children aged 4-16. Book your free trial today.
Inspiring tutors
Our expert staff create 'light bulb' moments, and nurture long-lasting learning attitudes. Our people bring our offering to life, and make our service truly unique.
Engaging resources
Where you visit us online or in our learning centre, our tools are innovative, and mapped to the school curriculum, allowing every child to work at their own pace and record their progress.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Progress in a Short Time

I’m really pleased with the progress my daughter has made since starting at Explore Learning. Although she has only been attending for a short time, I can already see a positive difference in her confidence and understanding of key topics. The sessions are well structured and engaging, and the staff are supportive and encouraging. It has been a great addition to her learning routine, and I would definitely recommend it to other parents.

2 April 2026
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Reply from Explore Learning

Hi Ceren! It's wonderful to hear how much progress your daughter has made in such a short time with us. Thank you for sharing your feedback, it means a lot to our team!

Rated 4 out of 5 stars

My child improvement is mater to me,so…

My child improvement is mater to me,so this going smoothly and I respect more for this.
Thank you

8 April 2026
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Reply from Explore Learning

Hi Justine! It's great to hear how much progress your child is making on their learning journey. Thank you for leaving your feedback, it means a lot to our team!

Rated 5 out of 5 stars

My children love it and feel more…

My children love it and feel more confident in learning

4 April 2026
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Reply from Explore Learning

Hi Maria and Sergiu! It's great to hear that your children are building their confidence on their learning journey with us. Thank you for leaving your feedback!

Rated 5 out of 5 stars

Would definitely recommend

Really friendly staff - helpful and understanding.
Kids love going and enjoy their sessions with Finton the most.
Easy to use the website and flexible when required.

14 February 2026
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Reply from Explore Learning

Hi Miss Jones! Thank you for your review. We’re delighted your children enjoy their sessions and that you’ve found everything easy and flexible. We really appreciate your feedback!

Rated 5 out of 5 stars

My daughter has improved so much since…

My daughter has improved so much since starting with Explore Learning. The tuition has really helped her with her schoolwork, and the tutors are very kind, supportive, and cooperative. She attends the online sessions at her own pace, which suits her perfectly. I’m very happy with the service,they are doing a great job.

2 April 2026
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Reply from Explore Learning

Hi Kiren! Thank you for your lovely review! We’re so pleased to hear how much your daughter has progressed and that the online sessions are working well for her. We really appreciate your feedback and look forward to continuing to support her learning.

Rated 5 out of 5 stars

All of the staff here are really…

All of the staff here are really amazing. They offer great support and really listen to what it is you are seeking to achieve for your child whilst they are there. Additional SATs drop-ins, revision papers at no additional costs.I do believe that Explore learning is great values for money and my son has told me that it has helped him a lot since he has been there.

5 April 2026
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Reply from Explore Learning

Hi Alicia! Thank you for your lovely review! 😊 We’re so pleased to hear that your son has found his time with us helpful and that the team’s support, SATs drop-ins, and revision resources have made a difference. We look forward to continuing to support him on his learning journey.

Rated 5 out of 5 stars

Boost his confidence

Explore Learning has given support to my son and it’s a helpful tool to gain his confidence in Maths. Staff in Brixton is amazing

4 April 2026
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Reply from Explore Learning

Hi Johann! It's great to hear that your son is growing in confidence since joining us. Thank you for leaving your feedback!

Rated 5 out of 5 stars

My child has recently joined and he is…

My child has recently joined and he is really good now with 91 mastered skills for English and 62 skills for maths

3 April 2026
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Reply from Explore Learning

Hi Lipi! It's wonderful to hear that your son is progressing well and a big congratulations on his mastered skills! Thank you for leaving your feedback, it means a lot to our team.

Rated 5 out of 5 stars

Great tutors and service

Great tutors and service. All my issues were addressed straightaway and tutors are lovely especially Megan.

10 August 2025
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Reply from Explore Learning

Hi Kiranjit! This is great to hear, thank you for leaving your feedback! It means a lot to our team.

Rated 5 out of 5 stars

Most important that my daughter is…

Most important that my daughter is happy and the parent can follow the success of their kids easily

28 March 2026
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Reply from Explore Learning

Hi Halima! It's great to hear that your daughter is enjoying her sessions with us and that you find the parent portal helpful for tracking her progress. Thank you for leaving your review, it means a lot to our team!

Rated 5 out of 5 stars

Is very good my daughter is happy study…

Is very good my daughter is happy study in exploring learning she improved a lot in maths and English thanks

24 March 2026
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Reply from Explore Learning

Hi Soraida! It's great to hear that your daughter is enjoying her sessions and making progress in maths and English. Thank you for leaving your feedback. It means a lot to our team!

Rated 5 out of 5 stars

My Child has improved in his studies…

My Child has improved in his studies since joining Explore Learning. Thank you so much.

25 March 2026
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Reply from Explore Learning

Hello! It's great to hear how much your son has progressed since joining Explore Learning. Thank you for leaving your feedback, it means a lot to our team.

Rated 5 out of 5 stars

Staff are very motivated and willing to teach

Staff are very motivated and willing to teach the children, and this help the kids to also be motivated to learn and do their best.
The staff know the subjects and have good technique to help the student to achieve their goals. My daughter is doing her GCSE.

10 March 2026
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Reply from Explore Learning

Hi Leticia! Thank you for your lovely feedback! We’re so glad to hear our tutors are helping your daughter grow and succeed in her GCSE studies. Wishing her lots of success and confidence as she prepares for her exams.

Rated 5 out of 5 stars

11+ tutoring

We are using Explore Learning for 11+ tutoring. The team have been really helpful in setting up the programme and my daughter enjoys her sessions. The platform is easy to use to access homework and to change a session booking if needed.

23 March 2026
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Reply from Explore Learning

Hi Charlotte! It's great to hear how much your daughter is enjoying her sessions and how helpful you find parent portal! Thank you for leaving your feedback, it means a lot to our team.

Rated 5 out of 5 stars

Excellent tuition support

Hi, I have been actively involved in my child’s learning at home, helping with homework and reinforcing key concepts. I’m interested in supporting their progress further and would love to know how your tuition programme can help.

18 March 2026
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Reply from Explore Learning

Hi Shindu! It’s great to hear how involved you are in supporting your child’s learning at home.

At Explore Learning, our maths and English tuition programmes are designed to build confidence and support children’s progress alongside school and home learning, with guidance from our education professionals.

You can find out more and see how it works by booking a free trial session here: https://www.explorelearning.co.uk/getstarted/

Rated 5 out of 5 stars

Improving with every session

Well, what can I say when your child is actually looking forward to attending an extracurricular education activity outside of school hours? He is improving with every session in a positive, supportive environment...

15 March 2026
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Reply from Explore Learning

Hi David! It's wonderful to hear how much your son enjoys his sessions and that he is making great progress in his learning journey with us. Thank you for sharing your feedback, it means a lot to our team!

Rated 5 out of 5 stars

Love the option of online or in centre

Love the option of online or in centre. We opted for in centre. Great staff and tutors, even assist in exrar sessions on tricky higher gcse maths subjects.

16 November 2025
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Reply from Explore Learning

Hi Paul! Thank you for sharing your review. It’s great to hear that our in-centre option and supportive tutors have made a positive difference, especially in providing extra help with challenging subjects.

Rated 1 out of 5 stars

THE WORST

THE WORST

The intention may be there, but the execution is appalling.

Three children attending this centre, and unfortunately the experience has been getting worse each year. I even changed centres thinking things would improve, but once the management changed, the situation became even worse.

The online connection is poor, tutor attendance and punctuality are unreliable, and the overall organisation is extremely disappointing. I have reported these issues multiple times, but nothing has changed.

It is almost impossible to reach anyone by phone. Emails are often answered weeks later, if at all, and calls are rarely returned.

The Woodford Green centre has been particularly disappointing, and based on my experience, the level of service provided is unacceptable.

14 March 2026
Unprompted review
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Reply from Explore Learning

Hello,

We know how important it is for parents to feel confident in their child’s learning and progress, and we’re sorry to hear that this wasn’t your experience.

We’re currently investigating this with the centre team and our managers to fully understand what happened. As the review was left using initials only, we’re unable to locate your details without your full name. To help us investigate properly, we’ve sent you a request via Trustpilot asking for a little more information.

Once we’re able to identify your account, we’ll be able to review the details in full.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

I have been coming to Hounslow Centre…

I have been coming to Hounslow Centre with my daughters for 9 years now. My eldesst have been here for all of 9 years and this centre helped her exceed in both her SATs and GCSCs and 11 Plus. My younger has been here for 8 years and again, this centre helped her exceed in her SATs and 11 Plus. Also, the manager Anisha is VERY nice and kind. Highly recommended!

13 March 2026
Unprompted review
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Reply from Explore Learning

Hi Marina! Thank you so much for your wonderful review! We’re thrilled to hear how much both your daughters have achieved at Explore Learning Hounslow over the years. It’s fantastic to know that Anisha and the team have made such a positive impact, and we really appreciate your recommendation!

Rated 4 out of 5 stars

I’ve just started this challenge...

I’ve just started this challenge with my son, as it’s usually very difficult to get him to study at home. So far I’m very satisfied and I hope to come back soon to update and complete my feedback.

11 March 2026
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Reply from Explore Learning

Hi Andreia! Thank you for sharing your experience! We really appreciate you taking the time to leave a review and look forward to hearing your updates.

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