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Sorry l am unable to switch to Expert Telecom due to me having already agreed a new deal with BT one day prior to your call. I spoke to Liana who was kind and professional during our chat. I will not... See more
As regards my recent call which was answered by Tamzin, it was a real pleasure to speak with her. She was very polite and dealt with my enquiry easily thus putting my mind at rest concerning certain e... See more
Recent tel. call about direct debits etc. Nothing too serious but Daisy made it sound a pleasure to be helping me. She was courteous and cheerful which was much better than an experience of approx, t... See more
Company details
Written by the company
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Contact info
United Kingdom
- experttelecom.co.uk
You should know
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very happy with the help I got from…
Very happy with the help I got from lianne with a problem I had.
12 January 2023
Unprompted review
Excellent Service from Melisa
Today I called the ET help line number and spoke with Melisa. I asked if we could have the 'Choose to Divert' feature removed from our service. Melisa confirmed that the 'Choose to Divert' would be removed and would not appear on our bill in the future. Throughout the call Melisa was attentive, polite and helpful. Excellent service!
Martin Chisholm
21 February 2023
Unprompted review
Great service from Daisy
Called today to check up on some items for my mother, I spoke with Daisy who sorted all my issues promptly. She was really pleasant to deal with and made the whole experience much easier
17 February 2023
Unprompted review
A sensitive matter was dealt with…
A sensitive matter was dealt with easily and quickly reducing my stress levels. Everybody I spoke to did everything they could to be helpful unlike other utility companies I deal with who always have reasons as to why they can't do things. Thank you so much.
16 February 2023
Invoice query
I called to query my invoice and got DAISY who was very helpful and listened to what I was saying and sorted it out straight away very pleased with the speedy response.
16 February 2023
Unprompted review
Daisy was very helpful and professional…
Daisy was very helpful and professional when I spoke with her X
7 February 2023
Unprompted review
Helpful staff.
3 October 2022
Unprompted review
Laine was very nice and very helpful…
Laine was very nice and very helpful during our conversation and I had an overall good experience.
4 February 2023
Unprompted review
Laine is always very professional and…
Laine is always very professional and helpful in all of the dealings I have had with her.
3 February 2023
Unprompted review
Administration very good poor…
Administration very good poor communication between each other left hand doesn’t know what the right hand is doing
20 January 2023
Unprompted review
A Credit to the Company
I spoke with Liana from the support team at Expert Telecom today in order to cancel our switch from our current provider. Unfortunately, this could not proceed due to technical issues that would arise for us as a result of the change.
Liana quickly understood the problems involved which made the cancellation process run more smoothly than I expected.
Liana was polite and friendly and is a credit to the company. Well done Expert Telecom!
2 February 2023
Prompt and focussed service
Prompt and focussed service, quick identification of the problem and a satisfactory outcome every time.
1 February 2023
Unprompted review
What made this a really in praise of expert Telecom. good experience…
What made this a really good experience is your staff they are truly amazing people. The only fault I have is I am still getting bills from BT this needs to be sorted as promised at the beginning of the transfer. But up to now your service far out strips BT. Thank you.
1 February 2023
Unprompted review
Very good service and helpful…
Very good service and helpful assistants, BUT please stop asking me for reviews.
31 January 2023
Unprompted review
Fast efficient service
31 January 2023
Unprompted review
Given a better deal for my dad
They helped me get a better deal for my elderly father and the lady was very helpful and understanding
27 January 2023
Good ongoing service.
Had need to contact Laine regarding delivery of a new router, and start date for broadband service. It was dealt with swiftly and comprehensively.
18 January 2023
Unprompted review
Laine
Laine, a member of the service team, has to be praised for her quick well-informed replies to my enquires! She was very courteous and knowledgeable exactly what one wishes from a service team!
11 January 2023
Unprompted review
Do not trust expert telecom they are…
Do not trust expert telecom they are annoying and distrusting they lie and rip you off with a poor quality service
8 March 2022
Unprompted review
Great service on the phone
Great service on the phone, shame i had to call to reduce the package for an 85 year old :-)
19 January 2023
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