I received excellent customer service from Maura this afternoon and will be a repeat customer. I ordered a fligt gift certificate for my son’s birthday but incorrectly sent it to my email cs his.... See more
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Concertgebouwplein 7, 1071 LL, Amsterdam, Netherlands
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Customer service was very helpful, however it took over 3 weeks for the physical card to be delivered

Reply from Experiencegift
It was very easy, a great gift and took only moments to do! Looking forward to giving the gifts and seeing the smiles

Reply from Experiencegift
Scammers offering flights at higher prices than the air carriers, dysfunctional website which gets stuck in the middle after getting your payment and grossly incompetent staff which sends you confirmations about flights from months ago when you ask them to help with your upcoming flight. They also force you to take all extras such as luggage at once at the time of the booking. Even without those problems, they are still locking your money into something from where you either have to use it on their terms or it expires. No refunds possible. Awful experience, never use.

Reply from Experiencegift
Very easy to use once I decided what I wanted to gift. Could not not have been more straightforward

Reply from Experiencegift
I’m had probably the best experience I could have when getting a voucher for Christmas Day
I bought my daughter a voucher for a hotel and had a terrible experience but bought my son a flight gift card and had the most amazing service
One of the vouchers got held up in the mail and without any questions they just cancelled that one and sent me a new one that arrived for Xmas day. My son was over the moon
He could go visit all his friends at different universities but n NZ. I will buy him another this year as he is leaving for university so he can use it to get home🥰 when ever he wants

Reply from Experiencegift
I was extremely satisfied with the responses and the amount of attention given to my issue. Although I'm communicating via chat, I still felt a sense of satisfaction.

Reply from Experiencegift
You need to be transparent and warn customers that your fares are can be anywhere between 10% to 25% much more expensive than when purchasing directly from the airlines! I have just tried to book a flight and I almost fainted when the airline was $1,311 and you were selling the exact same flight and conditions for $1,835!

Reply from Experiencegift
I had a query regarding a voucher and got a complete answer very quickly - good customer service.

Reply from Experiencegift
I was very happy with the level of support I received from Dimitris. I requested a refund which I never thought I would get back but he went above and beyond to help me get most of it back and I'm very happy with his help.

Reply from Experiencegift
Their reaction time and the way they reacted and helped, is just great!!

Reply from Experiencegift
This is the second time I have used experiencegift.com. It is so easy to do and it gives the recipient a huge choice of what she wants

Reply from Experiencegift
The support answered within hours and kept me updated about the situation and the steps they took to find a solution for my problem. I felt positive about the communication all the time and every argument and information was aknowledged. I am very happy about the outcome of my incident as i received a partial refund although the cancellation deadline had passed but even without the refund the process went smooth and fair. Great job really 👍

Reply from Experiencegift
Was kept well informed but sometimes situations weren't explained to clearly I am quite an impatient person and get quite frustrated when things don't happen straight away I made the process hard by adding extra days but it's all sorted now through the patience and diligence of the staff

Reply from Experiencegift
I had a few problems with the order but the customer service that I received was the best I’ve ever experienced
And my problem was resolved extremely fast and hassle free thank you

Reply from Experiencegift
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