Experience Days Ltd Reviews 

Great company
Very helpful and friendly, easy to use.

I have always wanted to experience a hot air balloon ride and for my 60th birthday a group of friends clubbed together to buy a voucher for me.

I tried on multiple occasions to book one but dates were NEVER shown as available. I wondered if it may be seasonal so I waited until the weather improved and kept trying.

As my voucher approached its anniversary I paid to extend it. The following year I had the same experience but this time I started to look at alternative experiences. These too were hard to pin down to a date.

I tried to extend my voucher again but was unable to, so I contacted the company who said the voucher could not be extended again.

I explained the issues getting a balloon flight and was dismissively told I could and should have booked a different experience. With one day to go I conceded defeat and logged in to buy another experience, only to find myself unable to book anything.

Another email to support and a curt dismissive response effectively said, bad luck, the experience actually needs to be TAKEN before expiry! No mention of this in the first support reply.

Once they have your money for a voucher, there is total disinterest in enabling an actual experiences, so with many competitors out there, give this outfit a swerve.

The experience chosen for us and bought by our children was never available. The next one we chose was eventually deemed unavailable, after we had purchased two extra vouchers to take friends with us. The third one was available on very few dates and only for two people at a time. We requested a refund , but were refused. Eventually we found another experience, at further cost and not perfect, to be used in mid May, five months after the original experience was gifted to us. We sent numerous emails , and were assisted by the sales manager, but the amount of work we had to put in, and the delays caused by experiences that are advertised but unavailable, have made a bad experience out of what should have been a lovely experience given as a Xmas present. Hopefully the actual experience will be good enough to compensate for the poor service offered by the company offering it.

Great experience. Easy to book

Provided a good understanding of the experience I booked and the ticket was shipped quickly.

Web site user friendly and gift card was issued promptly

This company is a scam and should be avoided at all costs (and it will cost you money... lots)
We were gifted a 1 hour boat cruise and lunch included, we then tried to book (via email) and add an additional person to join us, but the original offer (cruise & lunch) is no longer available, only a 1 hour cruise, which we booked and paid for. (Same boat "Spirit of Victoria") and then the chaos started...
The warning signs
1. Everything is online, no help centre, physical address, no contact number, only email
2. Base company has a physical address in the UK, still no contact number.
3. When trying to book a date and time for our experience, the requested time slot for the boat (same boat) was not available for the cruise and lunch, but was however available for the cruise only, but half an hour earlier. (1 hour cruise???)
4. When requesting assistance and clarity, it is now my fault for choosing a different package and my times not available.
5. No departure venue provided.
6. Despite providing my contact details, nobody bothers to call and try resolve things.

The support was always prompt to reply swiftly and with clear instructions on how to proceed. Would definitely collaborate again!

Wanted to ‘Sign in’ as a Guest, for now.. until I have had more experience with this company, and it also seem possibly that my message wasn’t as I had quoted, regardless of me altering it, a couple of times
But ! I did receive confirmation from the recipient, that it went through, and that was a Big Relief for me

Long story (ongoing dispute from 2023) but essentialy Experiencedays were connected to a provider of helicopter flights. My flight was cancelled at last minute due to weather conditions so tried to get replacement flight but none convenient for myself. Had updates on available dates but as said none convenient, then no comunication. Contacted experiencedays and was told my voucher had expired but I have proof that it was still valid (and I had paid extra for extension) then was told I should claim money back from Helicopter company. Lots of back and forward communication with both companies and basically both said the other is liable. Citizens advice and consumer protection state that the one recieving the money first (Experiencedays) is the liable party in disputes but they are now blanking my attempts to get a refund so if it takes the long legal route so be it. Save your money go elsware

The Experience Day was bought and given as a birthday present.

We were sold a product which did not exist. We are waiting for a refund.

I got the recipient's email address wrong.. TWICE! They were so accommodating in sorting it for me. Excellent PR.

Utter disgrace. Received a gift vouched for York Food Tour and was unable to get on the tour before the voucher expired in January 2024. Extended by 12 months at a cost of £25.00, only to find the tour was no longer running. Was told to book another tour, but now appealed and the driving experiences available were beyond the send validity date in January. Numerous attempts for a refund fell on deaf ears, so both gifter of voucher and myself are out of pocket. Utterly pathetic service.

Dec 24: Disgusting! This company rips people off! You recieve a gift card saying that a certain experience is valid for 1 year and when you try to book it is only available for 7 months of the of the year! Customer service and sales manger is totally unhelpful says the purchaser should have checked - purchaser is 78 years old with parkinsons! No compassion at all - Told I have to pay £20 to extend the voucher or exchange the experience - then told no further correspondence will be made. Most of the experiences I looked at to exchange with are not running from November to April - total con they should be ashamed!! Don't buy from them!!!
Update Feb 26:
After many more complaints/emails from me the voucher was finally extended which I did appreciate, but why should it be such an arduous process if was all very stressful.

I received an experience voucher as a gift but was unable to redeem it within the year due to various reasons. I contacted the company the day after it expired, hoping for some flexibility, but was told there was absolutely no possibility of redeeming it. I found this very disappointing—no understanding, no assistance, and no alternative solutions were offered. It's a complete loss of money. Other companies, like Virgin Experience, at least provide a three-month grace period for expired vouchers. I’ll never use this service again and would not recommend it to others.

We arrived at the restaurant that was confirmed with Experience Days, only to be told that there was no booking for us. We then went to another Bella Italia closer to the theatre incase they had made an error, again we were not booked in. So we then went to the theatre to confirm that the theatre tickets were valid, as we were not sure that the whole experience had been a scam. By this point we were running late so we ended up paying for dinner at a different venue, only to receive an email after dinner had been ordered that they had made an error and booked us in to different branch of the restaurant chain! My evening was spent chasing an error that was made by this company. I wrote a letter of complaint only to be offered £20 compensation. Not sure where in the centre of London you can buy a 2 course meal for 2 people at that price. After numerous emails back and forth they are not willing to offer more that £20. The staff member was extremely rude even though it was completely a fault on the companies behalf!!! So the only people who have lost money are my daughters and ourselves. Not the experience we had hoped for.
There are plenty of companies on the market offering experience days I suggest you use them and not Experience Days. So very disappointed.

My experience was bought by my daughters as a gift for my husband and I. We arrived at the restaurant that was confirmed with Experience Days, only to be told that there was no booking for us. We then went to another Bella Italia closer to the theatre incase they had made an error, again we were not booked in. So we then went to the theatre to confirm that the theatre tickets were valid, as we were not sure that the whole experience had been a scam. By this point we were running late so we ended up paying for dinner at a different venue, only to receive an email after dinner had been ordered that they had made an error and booked us in to different branch of the restaurant chain! My evening was spent chasing an error that was made by this company. I wrote a letter of complaint only to be offered £20 compensation. Not sure where in the centre of London you can buy a 2 course meal for 2 people at that price. After numerous emails back and forth they are not willing to offer more that £20. So the only people who have lost money are my daughters and ourselves. Not the experience we had hoped for.
There are plenty of companies on the market offering experience days I suggest you use them and not Experience Days. So very disappointed

Easy to use
Great service

Glad I could extend the experience for another 12 months