It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
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In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
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I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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Reply from Experian
Hello Dia. We appreciate your long-term support and are happy you're satisfied with your experience. Thank you for your continued business. -Vivian
Reply from Experian
Hello Hai. We are happy to hear that you had a very good experience. Thank you for sharing your positive feedback with us. -Vivian
The great support system in the world
The greatest experience in the world u should try it worked for me and I know it will for u
29 April 2026
Reply from Experian
Hello Sharod. We're happy to hear that you had such a wonderful experience! Thank you for sharing your positive feedback -Vivian
No live agents
I tried fit two days to talk to a live agent for help. It was IMPOSSIBLE to talk to anyone. The VA assimption dept was having issues and it was impotent to talk to someone. I got sooo frustrated!
Trans Union and Equifax agents were available right away. I don't know why Experian has to be so bad!
23 April 2026
Reply from Experian
Hello Jason. We appreciate your feedback and are happy you find the process straightforward and simple to use. Thank you for taking the time to share. -Vivian
I am appalled
I am appalled. I heard this was happening but now that it has happened to me, I am disgusted to find out it is true. I turned to Experian because someone caused me to be a part of their company getting hacked...a healthcare company if I recall correctly, so I put a freeze on my credit by my choosing, which I can unlock whenever I choose to. The process was easy to use. Was haopy. Next, I find out that Experian has been selling my information for car loan companies, or crefit cards, or personal loans, or house loans, I can't recall... Lots of junk emails coming my way from Experian....whatever....it's a betrayal of trust as far as I'm concerned. It was very easy to opt out of marketing.I think through the website is where I did it. You better not use my name for the review.
30 April 2026
I don’t worry knowing I have a freeze…
I don’t worry knowing I have a freeze on my credit report. I just have to remember to lift it when I need to add another credit card or loan to my accounts.
20 April 2026
Reply from Experian
Hello Stephen. We're happy to hear that you feel secure with a freeze on your credit report. We appreciate you taking the time to share your experience. -Vivian
Reply from Experian
Hello Wilma. We're glad to hear that our service gives you peace of mind regarding your credit. Thank you for your positive feedback. -Vivian
Watching my financial health
Satisfying to know Experian is looking at my financial health.
30 April 2026
Reply from Experian
Hi Mark. We're glad you find value in our services monitoring your financial well-being. Thank you for sharing your positive experience with us! -Vivian
Reply from Experian
Hello Frank. We're happy to hear that our product is easy to use. Thank you for your positive feedback. -Vivian
Easy credit freeze and unfreeze
Access to my account, initiating the freeze, and then later unfreezing it was very easy and was done completely online.
1 March 2026
Reply from Experian
Hi Bobbie. We appreciate you taking the time to leave us your feedback. We're happy to hear that accessing your account and managing your security freeze online was easy. -Vivian
Reply from Experian
Hi there, thank you for your review. We understand your frustration and sincerely apologize for any inconvenience this may have caused. We’re sorry to hear about the excessive advertisements and the lack of guidance you experienced. It’s very important to us that our products meet your expectations. We strive to provide the best possible experience for our customers and are continuously looking for ways to improve. We truly appreciate your feedback and have shared your comments with the appropriate teams. -Moneake
Listen
Listen, I should be able to freeze my account for safety reasons, let alone the amount of repetitive hard hits. Countless hits from the same loan companies.
30 April 2026
Reply from Experian
Hi Cynthia. Thank you for your review. We understand your frustration with your recent experience, and we’re sorry to hear that you may have had difficulties managing your credit freeze. We appreciate your feedback and will make sure it’s shared with the appropriate teams.
We know how important it is to be able to manage your freeze easily. This feature is available on both our free and paid memberships. You can access it by logging in and navigating to the “Credit” tab, then selecting “Experian CreditLock.” Once on that page, please scroll all the way down to locate the “Manage Security Freeze” option. I hope this information helps. Thanks. -Moneake
Beware
Experian sends credit and loan offers, "that won't hurt your credit"... Okay whatever. My issue is that when I submitted 1 application I began receiving several responses from different financial entities. I only completed 1 application. Experian is a no for me. The BBB reports the same issues with Experian.
29 April 2026
Unprompted review
Reply from Experian
Hi Stella. We understand your frustration with receiving unwanted emails and are sorry to hear you received multiple offers after submitting one application. Ensuring our customers have a positive experience is very important to us, and we appreciate you taking the time to share your feedback. I’ve passed your comments along to the appropriate teams.
You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of any marketing message. You can also manage your marketing preferences in your membership under the “Your Account” page. Please note that you will still receive emails containing important information about your account, as those cannot be unsubscribed from. I hope this information is helpful. Thank you. – Moneake
Very easy to navigate and engage the…
Very easy to navigate and engage the freeze. Thank you Experian.
9 April 2026
Reply from Experian
Hi Jerry. We appreciate you taking the time to leave us a review. We're happy to hear that our security freeze was easy to navigate. -Vivian
I would have given five stars
I would have given five stars, but they keep sending me information about car insurance. I don't have a driver license or a car. I catch the bus.
20 April 2026
Reply from Experian
Hi Tina. Thank you for your review. We understand your frustration with receiving unwanted emails, and we sincerely apologize for any inconvenience this may have caused. Ensuring our customers have a positive experience is very important to us, and we appreciate you taking the time to share your feedback. I’ve passed your comments along to the appropriate teams.
You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of any marketing message. You can also manage your marketing preferences in your membership under the “Your Account” page. Please note that you will still receive emails containing important information about your account, as those cannot be unsubscribed from. I hope this information is helpful. Thank you. – Moneake
Just a joke
First you shift the burden of accurate credit reporting from your company to the person.
Second, you give no credit for paying off three houses and multiple mortgages. Flawed algorithms!!!
Third, with 1% usage of close to 200k credit across all cards you ding someone’s score.
Further, it takes weeks to update credit card payments.
You are a joke!
30 April 2026
I really like the ease to navigate the…
I really like the ease to navigate the site and have an ability to monitor my credit. I have file a couple disputes they were handle very fast.
30 April 2026
Reply from Experian
Hi Chris. We appreciate you sharing your feedback. It's great to hear that you find the site easy to use and that you can monitor your credit effectively. We're also glad your disputes were handled quickly. -Vivian
Did absolutely nothing to i vrease my…
Did absolutely nothing to i vrease my credit score
25 April 2026
Reply from Experian
Hello James. We're sorry our services didn't meet your expectations regarding your credit score. We value your feedback and we'll review your experience. -Vivian
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