Expat Tax Online Reviews 1,868

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service as excellent, highlighting the professionalism and helpfulness of the staff. Many people appreciate the outstanding customer service, noting the team's responsiveness and clear communication throughout the process. The user experience is consistently described as smooth and straightforward, making complex tasks feel easy. However, some customers also noted that the turnaround time for tax preparation was not as quick as with other providers, and a few found the web portal a bit challenging to use initially. Despite these minor points, the general sentiment remains highly positive, with many reviewers expressing satisfaction with the overall efficiency and support received.

What people talk about most

Service

Consumers consistently report positive experiences with the service. Many reviewers praise the efficiency and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and quick... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

I moved overseas 8 years ago and didn’t realise my tax obligations to the US. Expat Tax Online so seamlessly helped me get back into compliance with the IRS. They thoroughly covered all financial base... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don’t stress over filing US tax return !

Filing US taxes with this company is extremely easy! They are very professional friendly and competent. Any query is dealt with promptly. Roshiela is my frontline contact and she is in communication throughout the whole process. I highly recommend Expat Tax Online

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online (ETO) … thank you Clark Stott

I've been using Expat Tax Online (ETO) ever since connecting with Clark Stott here in the UK 6 years ago after being very poorly looked after by US accountants following relocation to the UK. There is no better example on the planet than Clark of what exceptional customer service, patience, and genuine willingness to help looks like. ETO's service overall is great, friendly and fairly priced, but it is the assistance Clark has provided along the way to address issues and concerns with a practical, non-stressful approach that has been invaluable. Thank you for that, it has made such a massive difference.

23 April 2026
Unprompted review
Rated 4 out of 5 stars

Efficient and Professional

The customer service that I received from all those who provided advice was excellent. Whenever I had a concern, there was someone available to respond quickly, whether it was through email or live chat. The only downside I found was that the new system used this year had a few teething problems which were a bit inconvenient. Overall, if I could, I would have given a 4.7 rating.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Another year

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint.
They are very skilled professionals and make it all seem easy. Questions are answered promptly and updates are sent all throughout the process. I recommend them unreservedly.
Special appreciation shoutout to Roshiela and Clark for all the friendly help.
See you next year. 😀

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Tax Year 2025

As a returning tax filing customer, my experience with Expat Tax Online has fulfilled and met my expectations again. A special thanks to Roshiela and the Tax Team for all your work and dedication. In my opinion the company is being very innovative by changing the client portal to make the filing process helpful and and user friendly. I love it! Looking forward to filing for Tax Year 2026 already 😀

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Cannot be any happier! See you next year!

I've been with Expat for the last few years and the team is excellent, they make everything so simple and intuitive. Every time i had a question they had an answer and were always available and supportive. More importantly, taxing is overwhelming and stressful. They make it so simple!! So thank you Expat so much! I'll see you next year.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

EXPAT Relief Scheme

I was really stressed, finding out I was an "Accidental American". Expat were calm, cost effective and sorted it all out for me, within 17months, collecting 5 years Tax, FBars, all the forms so I could renounce under the Relief for Certain Former Citizens. All questions were answered patiently. HIGHLY RECOMMEND the team, esp Kein, Angela and of course Scot

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online has been filing my…

Expat Tax Online has been filing my taxes for 8 years. The questionnaire is straightforward and easy to navigate. The entire team is professional, knowledgable and trustworthy.

Highly recommended.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding all around!!

I've been a customer for a number of years now from when I completed the amnesty catch up to my yearly return and am very very pleased with the whole company!! The customer service is outstanding and if ever I have a question or need information they are on it and the follow up is reassuring. I'm kept in the loop every step of the way! I highly recommend going with them!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Consistently Excellent Service Over the Years

Been using Expat Tax Online for several years and the experience has always been great. Easy to navigate, quick responses, and consistently reliable service. A special shout out to Pauline, who’s been my go-to rep for years - always been fantastic to deal with!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the 6th year I have engaged ExPat

This is the 6th year I have engaged ExPat Online to do my US tax returns and FBARS. The submissions have all been accepted by the IRS and Department of Treasury without issues. The best part is I have never had to pay any US taxes because we pay so much here in Canada. ExPat introduced a new platform for 2025 and I found it to be an improvement over the old platform. The staff I worked with at ExPat are great. If I have any questions or concerns they respond very quickly. Highly recommend these people.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

This is my fourth year filing my taxes with Expat Tax online and everyone I have dealt with has been super helpful . This year I had a few issues with the new portal they were using and I got prompt and friendly help from Pauline.

6 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look