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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and proactive approach, making onboarding and support interactions highly effective. Many people highlight the excellent customer service, noting quick responses and a professional, supportive team that goes above and beyond to resolve issues and provide strategic guidance. The platform is often described as a valuable tool for managing LinkedIn outreach, saving time with its automation features. However, some customers also noted that the user experience and interface can be confusing and not always intuitive, requiring a learning period. A few people mentioned encountering issues with their LinkedIn accounts, and some experienced difficulties with customer support regarding inconsistent information or problems with account cancellations and refunds.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the team's helpfulness, knowledge, and... See more

User experience

People report positive experiences with user experience. Many customers praise the platform's ease of use,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Social media

Clients share ambiguous opinions on social media. Many reviewers praise the tool as the best option for... See more

Marketing

Users describe positive interactions with marketing. Many customers appreciate the helpful guidance provided... See more

Based on these reviews

Rated 5 out of 5 stars

Neville went above and beyond during my Expandi onboarding. He didn’t just walk me through the platform — he took the time to explain how to actually use it strategically, sharing tips, best pract... See more

Rated 5 out of 5 stars

Neville was super helpful on our onboarding/strategy call. He walked me through the right settings and explained the practical differences between the different campaigns. The biggest value was learni... See more

Rated 5 out of 5 stars

Neville was precise and patient. I was very frustrated before this call. I thought I would be able to set up and get started by myself but there were a few hurdles the last of which was that my data f... See more

Rated 5 out of 5 stars

I'm in the middle of a trial, after doing a trial with HeyReach. There's a learning curve, but Expandi definitely has more granular control and visibility than HeyReach, and they are rolling out more... See more


Company details

  1. Internet Marketing Service

Written by the company

Expandi is a LinkedIn automation tool that enables you to outreach leads using an omni-channel approach. With Expandi, you don’t have to be a LinkedIn expert to get results and supercharge your LinkedIn outreach game Contact your prospects on LinkedIn and by Email via smart automated sequences. Launch your first campaign in 15 minutes and see results in 24 hours.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

203 reviews

5-star
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1-star

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good product

Good product, works great. I also had tremendous support from Neville Achare Ebai. A good value, highly recommended.

15 September 2025
Unprompted review
Rated 4 out of 5 stars

Quite useful tool

Quite useful tool overall, a bit too many changes in a short time. I had an issue with linkedin when thay banned the account for automation tools, but overall it worked ok expandi.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

So far in our journey with Expandi

So far in our journey with Expandi - we see good value and we gave some feedback linked to our needs and the CEO / cofounder jumped on a remote meeting to support and listen to feedback customisation items and agreed to implement. We plan to use Expandi to automate this with our marketing engine and its going to save us a lot of time and effort and bring lots of value :)

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to use

User expirance on running campaigns is so terriable. I don't know how anyone uses this software.
- The interface is extramly confussion
- "Invite" links created a mess.
- Not good for multi users

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Just terrible

Just terrible. Horrendously expensive. Takes forever to get a campaign started and then doesnt contact at a higher volume than I could do manually. Don't waste your money on this.

6 August 2025
Unprompted review
Rated 1 out of 5 stars

I tested Expandi.io and was deeply…

I tested Expandi.io and was deeply disappointed. I tried to cancel my trial and immediately got a message saying I had to wait 24 hours before I could delete my account. Despite this, $99 was charged – without me actually using the service.

The platform advertises itself as safe and user-friendly, but my experience was the complete opposite: unclear subscription terms, lack of transparency, and an unprofessional approach.

I will also share my experience on other platforms because this is not how you treat customers. For me, this is definitely not a service I can recommend.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Expandi is just terrible software do not recommend using it

Expandi is just terrible software. When I first started using it, I logged into my main LinkedIn profile, which was already many years old. Within just a few hours of connecting Expandi, my account was frozen, and to this day I still can’t restore access to it. But it gets worse: not only is my old profile no longer working, when I try creating new ones, they also get deactivated within a few hours. So, just like that, I trusted Expandi once and lost the ability to use LinkedIn altogether. Of course, there’s always the option to reach out to LinkedIn support, but believe me, I want to use an app without such serious problems that force me to spend months communicating with LinkedIn support trying to get my accounts unbanned. I strongly do not recommend using Expandi.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Helpful support team

Be careful - your LinkedIn account can be disabled if it's brand new. I would only use this only If your account is over a month old.

My LinkedIn account got disabled but that was my fault because I used a brand new account. The support team was very helpful and they gave me a refund.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Love Expandi and their support team!

I've been using Expandi to grow my LinkedIn network, and it's made a big difference. I’ve connected with some valuable people and stay engaged by interacting with their posts and following up through messaging. The automation tools are straightforward and save me a lot of time. Whenever I’m unsure how to do something, the support team has been super responsive and helpful — very professional and quick to reply. Overall, it’s been a great tool for managing LinkedIn outreach more efficiently.

7 May 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful software

Dreadful software. Impossible to organise campaigns. Campaigns stop and pause for no reason. Leads that get revoked do not automatically get moved to other campaigns / get removed. Slow and laggy software. When you contact support it feels as if you are talking to a braindead AI bot. I'm looking for alternative options and can't wait to cancel my subscription.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Pas op met zaken doen Expandi

Pas op met zaken doen Expandi, ik had een trail versie voor 1 gebruiker, na trail moest ik voor 3 gebruikers betalen! Geen fijne partij om mee samen te werken. Reactie was "Due to our terms & conditions, I cannot offer a refund for the last charge.

Be careful doing business Expandi, I had a trial version for 1 user, after the trial I had to pay for 3 users! Not a nice party to work with. The response was "Due to our general terms and conditions I can not refund the last amount.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Great automation tool

Great automation tool, a lot of features and amazing team behind ready to support us anytime. Very impressed by their reply times and how professional they are.

30 December 2024
Unprompted review
Rated 1 out of 5 stars

Keep charging over $1K+ after cancelling scam company

I signed up for a trial with Expandi, hoping to test their monthly plan, but the product never worked as expected during the trial period. I canceled within the first 14 days, well before any billing for an annual plan should have occurred. Despite this, they charged me over $1,000 for an annual subscription without my consent. I reached out to their support team multiple times, asking for a refund, but they refused to return my money. The situation got so bad that I had to block them on my credit card to stop further charges. Their customer service was unhelpful, and I feel scammed. I strongly advise against using Expandi—do not give them your credit card information!

17 August 2024
Unprompted review

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