Exfigure Reviews 135

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent quality of the products, often noting that figures arrive in perfect, brand-new condition and are authentic, even for rare or hard-to-find items. The delivery service is frequently highlighted for being fast and reliable, with items well-protected in secure packaging, often arriving without any damage. Reviewers also appreciate the outstanding customer service, describing it as helpful, responsive, and professional, providing clear communication and support. However, some customers reported issues with damaged product boxes upon arrival, particularly for older release figures, and felt that the condition did not match expectations for a new item. A few people also experienced poor customer service when trying to resolve these issues, with some feeling that their concerns were not adequately addressed.

What people talk about most

Product

Customers had positive experiences with product, often praising the authenticity and condition of figures,... See more

Quality

People report positive experiences with quality, with many customers receiving figures in perfect condition,... See more

Delivery service

Clients share positive opinions on delivery service, often highlighting fast delivery, good packaging, and... See more

Order

Consumers find order to be positive, with many expressing satisfaction and a willingness to order again due... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit worried if it was real because there where figurines i couldnt find anywhere else but decided to take a chance. But i’m really happy. The shipping time took a few weeks but thats expected... See more

Rated 5 out of 5 stars

Excellent delivery, came with no scratches, indents and overall good and secure packaging. On top of that, the delivery is free of charge. Exfigure has a good variety of figurines from all anime serie... See more

Rated 5 out of 5 stars

Packaged really well, never heard of this company before this purchase but I decided to take a leap of faith. As they have a lot of older harder to get figures and best of all shipping is included i... See more

Rated 5 out of 5 stars

I bought an action figure of Megumi Kato because I couldnt find her anywhere else (with competitive prices, brand new one and good delivery time). The action figure was perfect, sealed and very well p... See more


Company details

  1. Toy Store

Written by the company

Exfigure is on a mission to provide authentic figure to customers love anime figure around the world. We promise that all the figures we sell are authentic, authentic, and authentic ! ! ! All customers are guaranteed a secure online shopping experience and shop with confidence. We offer free shipping for every order. Global express is expected to arrive in 10-25 working days.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

135 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

They are authorized resellers.

They are authorized resellers.
I purchased 3 times from Exfigure and the first time took 6 weeks to arrive,but the second and third time only need 2-3 weeks.
They value customer feedback and constantly improve,which is highly recommended.

20 January 2023
Unprompted review
Rated 5 out of 5 stars

Free shipping is quite good since…

Free shipping is quite good since shipping is really expensive now.The figures are genuine and answers to questions are quick.Though sending takes some time but arrive quickly totally i recommend.

9 June 2022
Unprompted review
Show reviews in all languages. (135 reviews)

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