Exfigure Reviews 135

I was really happy with ExFigure. I bought an action figure of Megumi Kato and it came brand new, with a really good packaging. This was my first purchase e surelly will buy more in the future, the only thing you have to consider is the delivery time. It took 1 month to get my figure (I’m from Italy). For the rest everything was perfect. Higly recommend it!!! :)

the figurine arrived in perfect condition, I recommend the store for a wide selection of products.

These guys are professional. Jackie is on top of the emails as fast as possible. Bless her soul. They accept cancellations on pre-orders, but it comes with a 6% deductible which is understandable. You have 7 days to make up your mind and after that, I believe you can't ask for a refund. They lay out all the rules on their page word for word. You need to have patience with them and they'll get to you within 24 hours. They have great deals that anyone should give at least a shot with. Just be sure to read their returns/refund process because if you didn't, that's on you.

I had a paint defect issue with a figure I bought from ExFigure. Even though the figure is from an older release (that being the probable cause of the defect creating over time) and outside the usual 7-day return window, ExFigure (Jackie in particular) handled it superbly: fast responses, kindness, and increasing the compensation offered until we reached a fair outcome.

I’m happy to say I received a almost 50% refund - and that kind of support is rare.

Very impressed with their professionalism and customer care. Will definitely buy from them again sometime.

Communication, order, payment, delivery time, everything is perfect. I ordered 2 times, very expensive collector’s items. They all were delivered way faster than I thought and came here in perfect condition. When I contacted customer support, Jackie answered my questions very fast.
I will 100% order again from Exfigure.

Ordered two Figures there that I could not get anywhere else. Both arrived in the course of 14-20 days in Germany, which is quite good, I guess.

The packaging was okay, but Not perfectly executed. The original Box of First figure still got some dents. There might be a Chance to improve. But I have to admitt that second figure (which was more expensive) was protected way better. Maybe they are improving?

Otherwise trustworthy seller with fair prices. Got the figuerines cheaper here than on the Aftermarket. Have just opened my third Order with them which is an expensive Figuren. If everything goes smooth an Sound, they will become one of my favorite Sellers for Sold Out stuff.
Customer service is good as well, answererd in the course of 12 hours.

Recommended!

Good quality stuff, fast delivery and a very helpful company. Sure that i will order from them again.

Very kind and kept me well informed about the state of my order.

Overall an excellent experience! The figure is authentic (Re:Zero Frozen Emilia Crystal Dress Ver.) and it came in perfect condition thanks to the reinforced packaging, I will definitely consider buying again from them!

the happiest i’ve ever been with a figure company, the customer service was great! I had asked about the stock of an item and they had offered to keep one on hold for me because stock was low. the figure itself arrived in great quality, no problems at all not even a slight scuff of paint! i was a bit nervous based on some reviews on reddit but i’m beyond happy with my purchase. definitely will be buying again, thank you so much :3

Products are legit ! And the staff is very reactive, kind and provide very good advise and proposal
I’m always satisfied with all my orders !

My items were packed so carefully and arrived very fast. I'd trust this shop again.

I was a bit worried if it was real because there where figurines i couldnt find anywhere else but decided to take a chance. But i’m really happy. The shipping time took a few weeks but thats expected because it needed to come a long way to europe. Figurine was safely packed in multiply boxes and i got the real/ original figurine that i wanted :)

Thank you!!!
I’m over the moon! Everything was great! Fast delivery no issues or damages… I’m so happy 🥹 thank you so much !

Delivery to Germany

great figure and reliable.

arrived perfectly and beautiful. I ordered multiple times from them because of this.

Honestly, I was not entirely sure how serious the seller was, but decided to place an order anyway, as they had a statue in stock for which I had been looking for a while. In the end, had nothing to complain - the statue is original, came in perfect condition and on schedule.

Great customer service, good secondmarket prices, genuine figures with decent timed shipping.

A very good shopping experience, easy and fast. Above all, the prices are more affordable and good.

The shipping was relatively fast
Also, good quality

I was searching for a Chinese figurine that was not available in other websites and I found it here. The shopping process was easy, they accept PayPal and everything went smoothly. My only concert was that the tracking number seemed odd to me but I contacted the customer service and they answered all my questions and doubts very kindly and with a lot of detail. Shout-out to Jackie, such a nice person ^^ The figurine has arrived in pristine condition and very fast. To sum up, great website and amazing treat, highly recommended!