Exeter Finance Reviews 15,164

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,123 reviews, reviewers overwhelmingly had a great experience with this company, often finding approval for loans when other lenders had declined them. Customers frequently commend the staff for being patient, informative, and providing excellent customer service, making the process straightforward and efficient. The overall service is described as excellent, with many appreciating the ease and speed of the refinancing process and the user-friendly online portal. However, some people expressed dissatisfaction with the payment system, citing issues with immediate drafting of payments, slow processing, and confusion regarding early payments. There were also mentions of difficulties with the online login process and concerns about the electronic transfer of funds.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their patience, helpfulness, and informative... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the ease and speed... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of navigation and... See more

Customer service

People report positive experiences with customer service, highlighting the politeness and helpfulness of... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers expressing satisfaction with lowered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Approval when I couldn't get approved anywhere else- not happy with the outrageously high interest rates! Especially since you already took the full loan amount from my Strawman account and then you a... See more

Company replied

Rated 5 out of 5 stars

I recently refinanced using AutoApprove and Exeter came back in less that 12 hours with my new terms and conditions, lowering both my payment and the APR. And the fact that they're based out of the N... See more

Company replied

Rated 5 out of 5 stars

Jason and Juan were amazing, great customer service, straight forward down to business got the job done and had me walking out with the car i went specifically to see! This is the place to go for your... See more

Company replied

Rated 5 out of 5 stars

Exeter Finance reviewed our information quickly and gave us an answer with too much of a wait. The online portal is user friendly. Great experience overall.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Financial Institution

About Exeter Finance

Written by the company

Exeter Finance

Making vehicle ownership possible for everyone.

At Exeter®, we make getting into a new vehicle possible with flexible auto loans designed to fit your needs. Whether you’re shopping for your next vehicle or looking to refinance for better terms, we’re here to help you every step of the way.

Helping People Get Where They Want To Go

Helping People Get Where They Want To Go

Vehicle ownership is so much more than just a way to get around. It’s how you get your kids to school, baseball games, and doctor’s appointments. It’s how you get to work and the grocery store when you get off. It’s about your freedom, opportunity, and ability to pursue dreams.

Life can throw curveballs, and we believe everyone deserves a second chance. We’re not just financing vehicles – we’re helping you build your future.

Visit Exeter Finance®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They give loans to you that no one else…

They give loans to you that no one else will. And it is still affordable monthly payments.

17 July 2025
Exeter Finance logo

Reply from Exeter Finance

Thank you for the thoughtful feedback, Gilbert. We're honored to have been able to assist and provide you with the support you needed.

Rated 5 out of 5 stars

Great company



Easy to pay great financial company

16 May 2026
Exeter Finance logo

Reply from Exeter Finance

Thanks for the review, Frank! We're glad you're enjoying the experience so far. Contact us for help anytime.

Rated 5 out of 5 stars

Approval was fast and easy

Approval was fast and easy. Terms are up front. Representatives were nice.

16 May 2026
Exeter Finance logo

Reply from Exeter Finance

That's great new, Venus! We're glad you're enjoying the Exeter experience. Reach out if you have any questions.

Rated 5 out of 5 stars

Easy to work with

Easy to work with, great site

31 May 2025
Exeter Finance logo

Reply from Exeter Finance

That’s so great to hear! We’re pumped that the online tools are working so well for you. If you need anything, we’re just a call away at (800) 321-9637.

Rated 5 out of 5 stars

Exeter helped finance my new vehicle

Exeter helped finance my new vehicle. I’m glad they gave me the opportunity to buy my first new vehicle. I always buy pre owned vehicles.

Thanks

16 May 2026
Exeter Finance logo

Reply from Exeter Finance

That new car feeling is amazing. We are excited to help you get back on the road. Thank you for the review!

Rated 5 out of 5 stars

Very professional

Very knowledgeable, kind, professional

16 May 2026
Exeter Finance logo

Reply from Exeter Finance

We are so pleased to hear you had such a positive experience with us. We appreciate your kind words.

Rated 3 out of 5 stars

I'm not understanding why I have to…

I'm not understanding why I have to call every week to make payment. Wish there was an easier way for Exeter to have their own app and easy to set up payment plan on the weekly.

16 March 2026
Exeter Finance logo

Reply from Exeter Finance

We totally understand how important flexible payment options are. If you’re worried about payments or scheduling, reach out to us at (800) 321-9637 or on MyAccount chat.

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service

14 May 2026
Exeter Finance logo

Reply from Exeter Finance

Thanks for your kind words! We're glad you are enjoying the Exeter experience. Contact us anytime for help - we're here for you.

Rated 5 out of 5 stars

I love how they worked a great deal for…

I love how they worked a great deal for me and is helping me fix my credit

15 May 2026
Exeter Finance logo

Reply from Exeter Finance

We believe in second chances, and we are excited to help you get back on the road. Thank you for the review! Contact us anytime for help - we're here for you.

Rated 1 out of 5 stars

I got a gap check and they told me they…

I got a gap check and they told me they paid off the entire loan except I owe my deductible and I’ve been paying 3 months in bc you guys took until April to get over the Paperwork and filed with back neglect. I have been paying 573 for three months and guys never back dated my check back to date of loss. And you guys say I still owe 2k. I want this disputed and looked at asap!!!
Angela Hayes

26 February 2026
Unprompted review
Exeter Finance logo

Reply from Exeter Finance

We’re sorry to hear about this, Angela. That’s not the kind of experience we want for you. Please give us a call at (800) 321-9637 so we can talk and work through this together.

Rated 5 out of 5 stars

I refinance my 2023 Kia Seltos with…

I refinance my 2023 Kia Seltos with Exeter . The whole refinance went smooth and my loan Guy Michael keep me updated the whole way through . I am very happy that I could get my car payment and interest down . Looking forward to do business with them .

15 May 2026
Exeter Finance logo

Reply from Exeter Finance

We are so glad to hear that your refinance experience was smooth and that we could help lower your car payment and interest. We appreciate your positive feedback and look forward to assisting you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look