I ordered a Marcy leverage gym + leg and preacher curl extensions. This came with a free 60kg set of cast iron Olympic weights. The price of the machine was £100 to £200 less than other retailers. Ord... See more
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Purchased item which was shown in stock, no communications or replies to any emails. Only recorded message on phone line. Money taken. Terrible company. Terrible service. Have purchased other large... See more
Company replied
Edit: Item finally turned up! Apparently the courier managed to lose a huge 50kg box with an elliptical cross trainer in it... My shipment was supposed to be delivered on the 9th but it was resch... See more
Company replied
Offers free shipping but then tries to charge £75 at checkout. They said my postcode is classified as the highlands and that their nearest depot was Glasgow. I explained that I live 30 m... See more
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Company details
Written by the company
Exercise is one of the UK's leading home fitness and sports retailers, dedicated to providing customers with the equipment they need to keep active and expert tips and advise to help them do it
Contact info
Pure Tec Ltd,, DN14 6ET, Goole, United Kingdom
- 03001312790
- hello@exercise.co.uk
- exercise.co.uk
3.5
Average
153 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
When multigym seat snapped, we sent an email and had a stronger replacement bench sorted FOC within an hour
26 April 2018
Unprompted review
First class
First class! I ordered online after reading the advice on buying a multi gym. I am 5'3" and discovered from the advice on the website that the fixed seat ones are no good for ladies of my height as the seat can not be moved. I went for the more expensive movable seat option. It was delivered today. Next step is putting the machine together!!!
21 December 2017
Unprompted review
Beware of delivery options!
Beware of delivery options!! Poor comms
I paid £25 for a Saturday delivery before 1pm, and my order was delivered on the Monday when nobody was at home.
Sent two emails to this company now and had no response.
Communication was just terrible throughout the order - non existent.
27 July 2017
Unprompted review
You can Pure-Trust Pure-Tec
I just wanted to say a big thank you for my smith machine arriving on time. When i opened the box I was firstly amazed by the build quality of the gym. Secondly, I was very excited to put it together as knew it would look great when finished.. Your customer service are also very polite.
The Everlast Evergel weight lifting gloves are also perfect. Im a slim build 12stone and XL is the best fit ever.
I'm happy I've found a good fitness company I can pure-trust.. 100% Satisfied. Im thinking about getting some free weights from you next..
Jay Anderson
27 June 2017
Unprompted review
Easy to use web site
Easy to use web site, fast delivery, good all round service.
26 June 2017
Unprompted review
Brilliant
Great product (15mm mat) lovely and soft . Great size and it arrived quickly.
15 September 2016
Unprompted review
All most perfect
No real problems, picked an item, paid for it and it got delivered very quickly, only negative was that the service I chose was the tracked one and I didn't a tracking number. if this had been supplied it would have been 5 stars all the way. Will definitely buy from again though.
9 September 2016
Unprompted review
Shocking delivery service
Exercise use Royal Mail to deliver their goods one week after ordering and paying for next day delivery Royal Mail have no idea where parcel is !! Therefore cannot rate goods as not received.
21 January 2016
Unprompted review
Reply from exercise
Hello,
We're extremely sorry for the unacceptable length of time to deliver your order to you. For the inconvenience and to compensate you for this we will refund the addition £7.99 that you paid for the quicker delivery and we'll refund an additional 15% off your order too.
Once again we're really sorry for the delay and hope this helps to compensate you for it.
Best Regards,
Ben,
Exercise.co.uk
Excellent service and Goods
All items were delivered on time in full and exactly to spec, very pleased
2 November 2015
Unprompted review
Excellent service
They did just what they said they would do, the purchase arrived in good condition. Not used it yet ....but it made up easily.
25 October 2015
Unprompted review
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