Engineer takes out old router, it takes 7 phone calls & 6 visits to shop to get the old router sent back, Customer service, sorted the problem out. gave me a months credit, very polite lady on t... See more
Company replied
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See what reviewers are saying
Early to say yet as we’ve only been with the company for a month and a half but up to now, everything seems to be operating fine.
Company replied
Many thanks to Max Lockwood! Very friendly he lead me through the "technic jungle" and helped to find the perfect solution for me. Also thanks for yr patience, Max and managing the installation during... See more
Company replied
Really bad internet with Wimax. Dropping the whole connection or really slow, less than 1 mbit. Trying to contact customer service is terrible. After waiting 18 minutes they disconnected the call.... See more
Company replied
Company details
About Excom
Written by the company
Excom | Fibra · Móvil · Televisión
Somos un operador de proximidad en constante crecimiento, con más de 25 años de experiencia en el sector de las Telecomunicaciones, ofreciendo soluciones de conectividad para personas y empresas que valoran el trato cercano, la transparencia y un servicio que responde.
Ofrecemos conectividad mediante Fibra Óptica FTTH, además de servicios de Telefonía Móvil y Fija. Contamos con paquetes de Fibra + Móviles que permiten un ahorro considerable en la factura mensual, líneas con llamadas Internacionales, así como líneas adicionales con precios muy competitivos. Desde hace más de un año también ofrecemos Televisión Excom, con una amplia oferta de canales para todos los públicos.
En los últimos años hemos crecido de forma significativa, llevando nuestro modelo de cercanía, calidad de servicio y precios competitivos a todo el territorio nacional, sin perder el trato humano que nos diferencia. Nuestro objetivo es ofrecerte la calidad de los grandes con la cercanía de los pequeños, mejorando cada día gracias al feedback de nuestros clientes.
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Contact info
Av. de Bruselas, 16, 1 izq., 28100, Alcobendas, Spain
- 917 839 000
- info@excom.es
- excom.es
3.7
Average
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Excom
¡Hi Geoff! Thank you very much for your feedback.
We’re glad to hear you’re happy with the service and the accuracy of our invoices.
Best regards,
Excom Team
The service is reliable & the staff in…
The service is reliable & the staff in the Alcalá la Real office are friendly knowledgeable & efficient.
28 April 2026
Reply from Excom
¡Hi Mark! Thank you very much for your feedback.
We’re really glad to hear that you find the service reliable and that our team in the Alcalá la Real office has provided friendly and efficient support. We truly appreciate your kind words.
Best regards,
Excom Team
Very good service
9 March 2026
Reply from Excom
¡Hi Mark! Thank you very much for your comment.
We’re glad to hear you’re happy with the service.
Best regards,
Excom Team
Installation extremely fast
Installation extremely fast and reliable. Mobile connection in 2 days, but no activation message. Other than that excellent all round.
6 March 2026
Reply from Excom
Thank you for your feedback.
We’re glad to hear the installation was fast and reliable. We’re sorry about the activation message and will keep working to improve these details.
Best regards,
Excom Team
Reply from Excom
Hi Milford! Thank you for your comment.
We’re really glad to hear you’re happy with our service and support. It’s a pleasure to have you as a customer.
Best regards,
Excom Team
Helpful staff in the office
Helpful staff in the office.
Downside to the company takes a while for technicians to come out when needed. Never within 24hours.
9 February 2026
Reply from Excom
Hi Elisabeth! Thank you for your comment.
We are glad to hear that our office staff has been helpful. We apologise for the delays in our technical service and we are working to improve our response times. We will get in touch with you to make sure everything is working properly.
Best regards,
Excom Team.
Reply from Excom
Hi! Thank you for your comment.
We are so glad to hear that you are happy with our service. It is a pleasure to have you as a customer.
Best regards,
Excom Team.
Reply from Excom
Hi! Thank you so much for your review 😊
We're glad to know that we could help when others couldn't. That's exactly what we're here for!
Best regards,
Equipo Excom
Reply from Excom
Hi! Thank you so much for your review 😊
We're glad to know you value our fast response and clear communication. We'll keep working to maintain that standard.
Best regards,
Equipo Excom
Dinfotec staff are friendly and helpful…
Dinfotec staff are friendly and helpful . However, the strength of the WiFi is finite and varies a lot. Having agreed to pay 3 euros per month even if out of the country, it was promptly raised to 6 euros.
13 April 2026
Reply from Excom
Hi! Thank you so much for your comment 😊
We're glad to hear that our team has been friendly and helpful. However, we're sorry about the WiFi issues. We'll get in touch with you to look into your case and find a solution as soon as possible.
Best regards,
Equipo Excom
Reply from Excom
Thank you for your comment. We’re sorry for the lack of information during the outage.
We will review your case to understand what happened and improve our communication in these situations.
Very poor ,no internet for about 5hrs…
Very poor ,no internet for about 5hrs now.no sign of it coming back on ,told at the office it's down all over but it says nothing on the website ,it's pretty poor in this day and age when we rely on the internet so much ,I have tried ringing no answer ,then a message saying someone will ring you back,I am still waiting 5hrs later !!!
2 April 2026
Unprompted review
Reply from Excom
Thank you for your comment. We’re very sorry for the outage and the lack of communication during this time.
We understand how important the service is, especially after several hours without connection. We will review what happened and contact you to provide an update and assist you as soon as possible.
Reply from Excom
Thank you very much for your review.
We’re glad to hear that you always receive helpful support and good service. We truly appreciate your feedback and your trust in Excom.
Reply from Excom
Thank you very much for your review, Wilson.
We’re glad to hear that you find our service to be good value for money compared to England. We truly appreciate your feedback and your trust in Excom.
You have not answed my mail after one…
You have not answed my mail after one week. The service should be better..
2 February 2026
Reply from Excom
Thank you for your comment. We’re sorry for the delay in responding to your email.
We will review your case and get back to you as soon as possible to assist you properly.
It is simply a great company
It is simply a great company. All agreements are honored immediately. We get a lot of pleasure from the internet connection. We enjoy it every single day.
23 March 2026
Reply from Excom
Thank you very much for your kind review.
We’re delighted to hear that you’re enjoying the service and that everything is working as expected. It’s great to know that you appreciate the connection every day. We truly value your trust in Excom.
Good communication with local office…
Good communication with local office and very good technical support by telephone
23 March 2026
Reply from Excom
Thank you very much for your review.
We’re glad to hear that you’ve had good communication with the local office and that our technical support has been helpful. We truly appreciate your feedback and your trust in Excom.
Good service
The service is good and a real plus to be able to pause the service when not required
23 March 2026
Reply from Excom
Thank you very much for your review, Karen.
We’re glad to hear that you’re satisfied with the service and that you find the option to pause it useful. We truly appreciate your feedback and your trust in Excom.
The representative was very helpful and…
The representative was very helpful and spoke very good English to help me with my needs
20 March 2026
Reply from Excom
Thank you very much for your review, Alison.
We’re glad to hear that our representative was helpful and able to assist you clearly in English. We truly appreciate your feedback and your trust in Excom.
Es una empresa local y las gestiones…
Es una empresa local y las gestiones las hago directamente en la oficina, con Sandra
22 March 2026
Reply from Excom
¡Muchas gracias por tu valoración, Francisco!
Nos alegra saber que valoras el trato cercano y la gestión directa en oficina. Trasladaremos tu reconocimiento a Sandra. Seguiremos trabajando para ofrecer siempre el mejor servicio.
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