Overall the process is ok, just remember that the first valuation is never the true amount. The dealer I used required lots of pictures / videos, sometimes the same ones multiple times. On the day... See more
Company replied
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See what reviewers are saying
Very positive experience with the whole process. I got a satisfactory offer after uploading the photos of my car, and on the day of pickup, I got paid immediately after the pickup driver did a 20 minu... See more
Company replied
Car sold very quickly for a reasonable price. Only minor issue was wait times on calling and duplicated emails from the dealer. Great customer service and follow up calls from Silvia. Car gone within... See more
Company replied
I would just like to, thank everyone at exchange my car, it really was excellent from start to finish. In particular Sylvia, and Mia on the buying team, who were very professional and friendly. I wo... See more
Company replied
4.6
Excellent
82 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Exchange My Car
Thank you for your review.
We’re really pleased to hear you were happy with the service. We appreciate you choosing Exchange My Car and hope to help you again in the future.
Not sure how I got onto these I think I…
Not sure how I got onto these I think I was referred by another site but the experience was good. My car had a part exchange value of £8000 at the dealership and I was offered £10500 I think by the initial process. I spoke to big motoring world who made the offer and it was reduced to £9800 over the phone after I told them about scratches etc. I proceeded with the offer and they have just collected the car and transferred the money to my bank. I think if you are honest about your car they will make a fair offer and keep to it. I rate Big Motoring world who probably did all the hard work for this review.
12 May 2026
Unprompted review
Reply from Exchange My Car
Hi Hale, thank you for your kind review. We’re really pleased to hear you had a positive experience with Exchange My Car and that the process worked well for you. It’s great to know everything went smoothly, from valuation through to collection and payment.
Thank you again for choosing Exchange My Car. We’d be happy to help you again in the future
Good experience fair price good…
Good experience fair price good communication very extensive inspection of the vehicle
9 May 2026
Unprompted review
Reply from Exchange My Car
Hi Mark, Thank you for your review.
We’re really pleased to hear you had a good experience and felt the price was fair. It’s great to know everything met your expectations.
Excellent service
Excellent service , honoured the offer after inspection and funds transferred very quickly,
Thank you for making the sale process, visible and fair
7 May 2026
Unprompted review
Reply from Exchange My Car
Hi Mr. Browes, thank you for your great feedback. We’re really pleased to hear everything went smoothly for you and that the offer was honoured after inspection. Thanks again for choosing Exchange My Car
Sold car through online car exchange
The only criticism I have is doing an over valuation initially and then it changes by £1k. We was very honest with our initial appraisal so clearly they over value to draw you in. Did get a better price than some of the others were offering though. Payment made at the same time as collection so all good there. The whole process was pretty straightforward
6 May 2026
Unprompted review
Reply from Exchange My Car
Hi Jane, thank you for your honest feedback.
We’re glad to hear the overall process was straightforward and that payment on collection went smoothly for you. That’s exactly what we aim for, making the car selling process as smooth and efficient as possible.
Thanks again for choosing Exchange My Car, and we’re always here if you need us again in the future
Reply from Exchange My Car
Thank you, Ricky, for your valuable feedback. We are really happy you found the process easy and simple. Thanks again for choosing Exchange My Car
Reply from Exchange My Car
Hi Davidson, thank you so much for your kind feedback. We are really pleased the process is efficient and helpful.
Quick and easy and payment also very…
Quick and easy and payment also very easy and quick
29 April 2026
Unprompted review
Reply from Exchange My Car
Hi Shiraj, Thank you for your feedback.
We’re really pleased to hear you found the process quick and easy, and that the payment was smooth and fast too.
Thanks again for choosing Exchange My Car.
They hang up on me without any…
They hang up on me without any explanation!
Rude !
29 October 2025
Unprompted review
Highly recommended
Highly recommended, very easy to get prices and very responsive customer service. Highly recommended
17 July 2025
Unprompted review
Reply from Exchange My Car
Thank you so much for the fantastic review! We're really glad to hear everything went smoothly and that you found our service both responsive and easy to use. Our goal is always to make the process as stress-free as possible. We truly appreciate your recommendation!
Fast & easy to use service
Fast & easy to use service, was offered an excellent price for my car. Silvia was very helpful, which made the process hassle free.
Would definitely use again.
1 July 2025
Unprompted review
Reply from Exchange My Car
Thank you so much, Mr. Phillip, for your kind words! We're really pleased to hear the service was smooth and that you were happy with the offer. Silvia will be thrilled to hear your kind words. We’d be happy to help you again anytime!
Good
Professional intermediary company who communicate well.The agent i spoke to is called 'Phil' and he was friendly and honest in his approach,i cannot fault him personally,he did his best to find a buyer for my vehicle.
Unfortunately,it was the purchasing company 'BigWantsYourCar' who then began to mess me about,renaged on the deal,and left a bad taste.
3 February 2025
Unprompted review
Reply from Exchange My Car
Hello Glenn, thank you for your honest feedback. We're glad you had a good initial experience with our team. We aim for smooth transactions, and your experience helps us improve. Please reach out if we can assist further.
Great Company, trustworthy and reliable
I recently used this company to sell my car, I had quotes from a few different companies and was nervous because this was all new to me but from the beginning Exchange my car stood out for me, they were professional and informative and after a few questions I was made a fair, realistic offer.
On a pre arranged date they came out to inspect the car, after this they agreed to pay the original price offered and the money was paid into my account before any keys and paperwork were handed over.
They were very reliable and trustworthy and I be happy to use them again.
11 October 2024
Unprompted review
Reply from Exchange My Car
Hi Ann, thank you for your amazing and detailed review! We’re so glad we could make the process smooth, professional, and trustworthy for you. Knowing we stood out and met your expectations means the world to us! We’d be delighted to assist you again in the future.
Superb service
Superb service from start to finish. By far the easiest car sale in my experience.
6 August 2024
Reply from Exchange My Car
Hi Reece, thank you for your kind words! 😊 We're so glad we could make your car sale experience superb and hassle-free!
Great concept, great offers
The concept of getting many offers in one go was very helpful and saved a lot of time. I accepted the best bid and had the car collected the next day without any issues.
7 August 2024
Reply from Exchange My Car
Hi Shayna, thank you for your lovely feedback! 😊 We're so pleased you found our concept helpful and time-saving. It's great to hear the process went smoothly and quickly for you!
Smooth sale
Smooth sale. Very professional company. They stuck to their offer without any haggle and paid within minutes.
13 September 2024
Reply from Exchange My Car
Hi Daniel, thank you for your kind words! We're delighted to hear the process was smooth and professional. Sticking to our offers and providing quick payments is what we strive for!
The ease of communication and…
The ease of communication and coordination throughout the entire process was outstanding, and I would highly recommend this service and use it again in the future.
2 September 2024
Reply from Exchange My Car
Hi Gunther, thank you for your wonderful feedback! We're delighted you found the communication and coordination outstanding. We look forward to assisting you again in the future!
Reply from Exchange My Car
Hi Thomas, thank you for your fantastic review! We're so glad you had such a great experience with us. We appreciate your support!
Very simple process
Very simple process that doesn't require a listing or countless photos of your car. Very sraightforward and efficient.
10 August 2024
Reply from Exchange My Car
Hi Elliot, thank you for the great feedback! 😊 We’re so pleased you found the process simple and efficient. That’s exactly what we aim for!
Reply from Exchange My Car
Thank you, Iridián! We're glad you found the process super easy and cost-effective. Your recommendation means a lot to us!
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