Exchange Life Reviews 2,822

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,237 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of their products, especially the charms, which are described as beautiful, vivid, and well-made. Customers appreciate the variety of charm holders available and often mention the products as great conversation starters and perfect gifts. The company's customer service is consistently highlighted as outstanding, with prompt, helpful, and professional communication that makes customers feel valued. However, some people were dissatisfied with the delivery service, noting that orders sometimes took longer than expected to arrive, with some experiencing delays of over two months or even missing orders. A few other people also felt that the chains accompanying the charms could be cheap or flimsy, and some reported issues with incomplete orders or frustrating customer service experiences when trying to resolve problems.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, beautiful design, and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the superb... See more

Order

Customers consistently note positive experiences with order, praising the simplicity and clarity of the... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising fast shipping times... See more

Customer service

Clients share positive opinions on customer service, with many describing it as exceptional, top-notch, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased 2 charms for a birthday gift to a friend who recently traveled to Italy and Switzerland. I had always admired the charms and wound up buying myself 15 as well ! She was delig... See more

Company replied

Rated 5 out of 5 stars

All contact has been excellent, fantastic customer sercice. Wonderful product that makes a great gift for someone who travels. Really good quality, vibrant colours on the flags. Love the fobs and al... See more

Company replied

Rated 5 out of 5 stars

Such a great idea, I really hope Exchange Life is around for many years to come because I know I want to keep adding charms for holidays and travels in the future. A good product, excellent quality a... See more

Company replied

Rated 5 out of 5 stars

Found this company on Facebook that sells beautiful travel charms, and have started a collection of all the countries I’ve visited over the years. In addition to the flags they also sell outlines o... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent. Love these. Will get more when we travel. Thanks.

6 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Stroker,

We're so glad you're loving your collection, and even more excited to hear that you're already planning which charms to add after your future travels.

That's one of our favorite things about Exchange Life, your collection keeps growing with every adventure and memory you make along the way. We can't wait to help you celebrate your next destinations.

Rated 5 out of 5 stars

The quality of material

The quality of material, the delivery is on time ad promised. It is a unique way to communicate “ that I explored the world” thru the flag charms that I am wearing.

5 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Sonia,

We love how you described your collection as a way of showing that you've explored the world. That's exactly what makes these charms so special, each one represents a place, a memory, and a story.

We're delighted to hear that you were happy with both the quality and the delivery experience. Creating meaningful keepsakes that travelers can wear with pride is what Exchange Life is all about.

Rated 5 out of 5 stars

These flag charms are well made

These flag charms are well made. For grandchildren it is a way of identifying country and state flags. It is their travelers badge of honor. Thank you for a great item.

5 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi there,

This is such a lovely perspective. We love that the charms have become a way for your grandchildren to learn about different countries and states while celebrating the places they've visited.

"Traveler's badge of honor" is such a wonderful way to describe them, and exactly the kind of meaningful use we hoped they would have. They're not just charms, they're little reminders of adventures, memories, and stories to share.

Thank you for your kind words and support. We hope your family's collection continues to grow with many more travels in the years ahead.

Rated 5 out of 5 stars

These charms are absolutely beautiful…

These charms are absolutely beautiful and of excellent quality! I have six and just ordered two more.
Also, Exchange Life's customer service is exceptional!

5 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Marcia,

Reading that you've already come back to order more charms is one of the biggest compliments we could receive!

We're delighted that you love both the quality of the charms and your experience with our customer service team. As a small business, we work hard to create keepsakes that are as meaningful as the memories they represent, so hearing feedback like this truly makes our day.

Thank you for your support and for continuing to grow your collection with us. We can't wait to see where your next adventures take you.

Rated 5 out of 5 stars

Exchange Life offers a very unique and…

Exchange Life offers a very unique and personal product. Their ordering process is simple and clear, communication about the order is helpful and my order was received in a timely manner. I will be using them again!

4 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Tod,

We love that you described Exchange Life as a unique and personal product, because that's exactly what we set out to create, a way for travelers to keep their memories close and continue building their story over time.

We're also delighted to hear that the ordering process was straightforward, the communication was helpful, and your order arrived when expected. As a small business, we put a lot of care into every step of the customer experience, so feedback like this means a lot to us.

We can't wait to help you add more memories to your collection on your future travels.

Rated 5 out of 5 stars

The products I received are very good…

The products I received are very good quality and I’m pleased with them and the cute little box to store them is great! The interaction is also good with this company if you have any questions and they reply quickly. This is a unique gift to treat myself and I love it! Highly recommend it if you are a traveller.

5 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Ravinder,

We're so happy to hear you're enjoying your collection. We love that you mentioned the storage box too, it's a small detail, but we wanted it to feel like part of the experience and a safe place to keep your travel memories.

It's also wonderful to hear that our team was able to answer your questions quickly and make the process smooth. As a small business, we work hard to provide the kind of service we'd want ourselves.

Thank you for treating yourself to something special and for recommending us to fellow travelers. We hope your collection continues to grow with every new adventure you take.

Rated 5 out of 5 stars

I love this product!

I love this item and how I can continue to add charms to my key chain as I continue to travel the world! It’s the perfect gift to give someone that loves to travel too, planning to order one for my best friend next! The quality is great, ordering was easy and didn’t take long to receive it!

5 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Melissa,

This is exactly what we hoped Exchange Life would become, something that grows alongside your adventures. We love that you're already thinking about which charms you'll add next and that you're planning to start a collection for your best friend too.

It's wonderful to hear that the quality, ordering process, and delivery all exceeded your expectations. As a small business, there's no bigger compliment than hearing a customer loved their collection so much that they want to share it with someone they care about.

We can't wait to help both you and your best friend create many more travel memories in the years ahead.

Rated 5 out of 5 stars

Brilliant bracelet 👏

Brilliant bracelet 👏

5 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Lia,

Short, sweet, and straight to the point, we love it!

We're delighted you're enjoying your bracelet. Our goal is to create something that not only looks beautiful but also helps keep special memories close, so hearing feedback like this always makes our day. We hope your bracelet continues to collect many more memories and adventures along the way.

Rated 5 out of 5 stars

Adorable product, lots of compliments!

The product is adorable and shipping was super fast! I ordered 5/25 and received the package within about 10 days. The quality is great, but the charms are definitely tiny so keep that in mind if you think it will be hard to get them on the keychain yourself. I believe you can also pay them to put it together for you!

3 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Lauren,

This made us smile. We love hearing that your collection has already been getting compliments!

We're so glad the charms arrived quickly and lived up to your expectations. You're absolutely right; they are intentionally small and dainty, just like real charms, but we put a lot of effort into making sure they still capture all the little details that make each flag recognizable and meaningful.

We also appreciate you mentioning the assembly option. Some customers love putting their collections together themselves, while others prefer us to do it for them, so it's nice that future travelers can keep that in mind.

Rated 4 out of 5 stars

Worth the wait.

Took a little bit longer to receive my charms than I had thought but the charms are lovely and the key ring with them on will look great on my backpack when travelling. I am sure they will be a talking point. Will be ordering a few more soon, 2 for previous trips and 3 from this year’s adventures so far. Thank you.

4 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Julie,

Thank you for your lovely review. We're glad to hear that, despite the longer wait, the charms were worth it in the end.

We love the idea of them traveling on your backpack and becoming a conversation starter along the way. It sounds like you already have plenty more adventures to celebrate, and we're excited to hear you'll be adding charms from both past trips and this year's travels.

Rated 5 out of 5 stars

Loving my charms 💕 a bit of hiccups…

Loving my charms 💕 a bit of hiccups while waiting for the order but correspondence was amazing. Receiving my order was so awesome. Quality is beautiful 😍

25 May 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Crystal,

We're so happy to hear you're loving your charms! While we're sorry there were a few hiccups along the way, we're glad our team could keep you updated and support you throughout the process.

There's nothing better than finally opening the package after the wait and finding that everything was worth it. We're delighted that you love the quality and craftsmanship of your collection. We hope to help you add many more memories to your collection in the future.

Rated 5 out of 5 stars

Exchange team are all kind and…

Exchange team are all kind and supportive.

11 March 2026
Exchange Life logo

Reply from Exchange Life

Hi Rosalie,

Thank you for your kind words. Hearing that our team came across as kind and supportive means so much to us because that's exactly the experience we hope every customer has.

We genuinely care about the people behind every order, and we're delighted that this showed throughout your experience with us. We truly appreciate it and hope to be part of many more travel memories in the future.

Rated 5 out of 5 stars

Great company and team

Great company and team, kept me updated constantly. Beautiful product made with amazing attention to detail. Thoroughly recommended.

3 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Jenny,

Thank you for such a lovely review. We're delighted to hear that both our team and our products made such a positive impression.

Keeping customers updated throughout the process is something we care deeply about, so it's wonderful to know that stood out to you. We're also thrilled that you appreciated the attention to detail in the product itself, as that's something we put a lot of effort into. We hope to be part of many more travel memories in the future.

Rated 5 out of 5 stars

FIFA WORLD CUP 2026 BADGES

Since the FIFA WORLD CUP 2026 will be playing in the USA, CANADA and MEXICO I purchased all 48 countries that will be playing ! The badges are so unique and looks very good 👍 and the quality is very good 👍. Worth it ❤️

4 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Alexander,

What a fantastic idea! We don't think we've seen many people start a collection by gathering all 48 FIFA World Cup 2026 teams, and we absolutely love it.

It sounds like you've created a really unique keepsake for what will be an unforgettable tournament across the USA, Canada, and Mexico. We're thrilled to hear the badges looked great and that the quality lived up to your expectations.

Thank you for your support and for sharing such a creative way to use the collection. We can't wait to see what you add next.

Rated 5 out of 5 stars

I was very pleased with my purchase.

I was very pleased with my purchase of 20 flags and keychain and have already received compliments on them! It took a while for them to arrive but that’s only because as I understand it, a few of them were on pre-order. My emails were promptly answered so they have great customer service! Will order some more when I add to my travels!

4 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Anna,

We're so happy to hear you're enjoying your collection, and 20 flags is an impressive start! It must be wonderful receiving compliments and getting to share the stories behind your travels.

We also really appreciate your understanding regarding the pre-order items. While we're sorry it took a little longer to arrive, we're glad our team could keep you updated and answer your questions along the way.

Thank you for your support and for choosing Exchange Life to help preserve your travel memories. We can't wait to help you add even more flags as your adventures continue.

Rated 5 out of 5 stars

Easy to order quick delivery superb…excellent

Easy to order quick delivery superb quality and kept informed through out the process couldn’t be happier

1 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Michelle,

We're delighted to hear that everything went smoothly, from the ordering process and delivery right through to receiving your collection.

Keeping customers updated along the way is something we care a lot about, so it's wonderful to hear that it made a difference. Combined with the quality of the product, that's exactly the experience we hope to create.

We truly appreciate it and hope to help you add many more memories to your collection in the future.

Rated 5 out of 5 stars

The quality of exchange life is…

The quality of exchange life is unmatched!

1 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Rachel,

Wow, what a compliment. "The quality of Exchange Life is unmatched" is the kind of feedback that makes all the hard work worthwhile.

We put so much care into every charm, bracelet, and keychain, so hearing that the quality stood out to you means the world to us. As a small business, support like yours helps us continue creating meaningful keepsakes for travelers everywhere.

Thank you for your trust, and we hope to help you add many more memories to your collection in the future.

Rated 5 out of 5 stars

A Collection Worth Growing

I bought several flag charms and leather keychains for myself and as gifts for my fellow travelers, and the products exceeded my expectations. The quality is wonderful, and the customer service is excellent. They are attentive to customers’ needs and make an effort to follow up to ensure satisfaction. I started my collection small, but now I’m inspired to keep it growing. Everyone who sees my collection wants to join in the fun!

1 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Sharla,

We absolutely loved reading this review. What started as a few charms for yourself has turned into gifts for fellow travelers and a collection that keeps growing, which is exactly what Exchange Life is all about.

It's especially fun to hear that everyone who sees your collection wants to start one of their own. Travel memories have a way of sparking great conversations, and we love being a small part of that.

Thank you for your kind words about both our products and customer service. We can't wait to help you add even more memories and destinations to your collection in the future.

Rated 5 out of 5 stars

The product is as good as the advert…

The product is as good as the advert says it is. A perfect storyline if your travels

2 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Ian,

We love that you described your collection as a storyline of your travels, because that's exactly what we hoped these charms would become.

We're delighted to hear the product lived up to what you saw in our advertisements and is helping you capture the memories and adventures that make your journey unique.

We hope your travel story continues to grow with many more destinations in the years ahead.

Rated 5 out of 5 stars

Beautiful flags and keyring, would recommend

Beautiful flags and keyring. I brought these as had my honeymoon this year and was a lot of places we visited. Its a lovely keep sake. Now I want to start a collection for my daughter as the grow up and have something to collection.
I would recommend to anyone to order, just beautiful and amazing customer service. I received a lovely email after I received my order. It meant a lot.
Thank you

3 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Jodie,

What a special way to remember your honeymoon. We love that your flags and keyring now represent all the places you visited together, and it's even more wonderful that you're already thinking about starting a collection for your daughter as she grows up and creates her own memories.

Hearing that the product, customer service, and even the follow-up email made an impact means so much to us. We genuinely care about every order, so knowing that came through makes our day.

We can't wait to be part of both your future adventures and your daughter's journey as her collection grows over the years.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look