Excelsior Cars Reviews 

494
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable and high-quality transportation services provided. Customers frequently mention that the drivers are extremely friendly, polite, and professional, ensuring that every trip feels completely relaxed and stress-free. People deeply appreciate the spacious, clean, and comfortable vehicles that make long-distance airport drop-offs and pickups exceptionally convenient. Some reviewers were happy with the exceptionally smooth booking process, noting that arranging rides online is completely straightforward and fast. Travelers note that communication before and during the journey is always excellent, while active flight tracking effortlessly handles any unexpected travel delays.

What people talk about most

Service

Clients share positive opinions on service, highlighting reliable, punctual, and stress-free airport... See more

Staff

Customers had positive experiences with staff, consistently highlighting their friendly, polite, and... See more

Booking process

Reviewers highlight positive aspects of booking_process, noting that it is very easy to use both online and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excelsior Cars, Willenhall, not to be confused with the London-based firm, has friendly and reliable staff and value for money. We have used them for transfers to Birmingham Airport, Birmingham train... See more

Rated 5 out of 5 stars

When our overnight longhaul flight landed 2 hours early they went above and beyond to get us home before our scheduled pickup saving us a horrible tired wait! Kam our driver was an absolute star co... See more

Rated 5 out of 5 stars

I’ve used Excelsior Cars a few times now for airport drop offs / pickups and always receive top service. They really helped us out on our most recent booking as we were delayed in resort and miss... See more

Rated 5 out of 5 stars

This was our first trip with Excelsior Cars. Excellent service throughout the experience. Both drivers were punctual and very friendly. Our trip back with Kamran was very entertaining which kept us al... See more


Company details

  1. Airport Shuttle Service
  2. Minibus Taxi Service
  3. Taxi Service
  4. Transportation Service

Written by the company

Excelsior Cars is a multi-award-winning, family-run private hire company based in Wednesbury, West Midlands, proudly serving customers across Walsall, Birmingham, Wolverhampton, Dudley, Sandwell, Cannock and the wider West Midlands. We specialise in airport transfers, long-distance taxi journeys, executive travel, business travel and courier services, providing reliable, fixed-price transportation throughout the UK. For over 10 years, we have built our reputation on professionalism, reliability and outstanding customer service. Whether you need an airport transfer to Birmingham Airport, Heathrow, Gatwick, Manchester, East Midlands, Luton, Stansted, Bristol or Liverpool Airport, or require executive transport for business or leisure, our experienced drivers ensure every journey is comfortable, punctual and stress-free. We are proud to be independently owned and operated, with all journeys carried out by our own professional drivers. Every driver is DBS checked, fully licensed and committed to delivering the highest standards of customer care. Our reputation is reflected in our hundreds of genuine 5-star reviews across Google, Facebook, Yell and Trustpilot, together with multiple customer service awards. Excelsior Cars is fully licensed by Walsall Council and is not affiliated with any other company using a similar name elsewhere in the UK. Customers can book online 24 hours a day for fixed-price airport transfers, long-distance taxis and executive travel, with transparent pricing and no hidden charges. Whether you’re travelling for business, a family holiday, a cruise, a special occasion or an important meeting, Excelsior Cars is trusted by thousands of customers for safe, dependable and professional private hire transport throughout the West Midlands and beyond.


Contact info

4.8

Excellent

TrustScore 5 out of 5

494 reviews

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No recent history of asking for reviews

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4.8

All reviews

(494)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kamran was a great guy

Kamran was a great guy. Organisation from the office was superb. It can be stressful figuring out how to get from Manchester to birmingham after an oasis concert. It didn’t run smoothly as the M6 shut due to an accident but he stayed in constant contact with us and got us home safely, albeit late. These are the most trustworthy people and I knew we wouldn’t be stranded. Would definitely use again. And he let us sing in the car poor man.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service and lovely drivers

Booked with Excelsior for an airport transfer to Manchester and back, and both journeys were absolutely perfect.

Both drivers were so friendly (Abdul and Kamar), and so helpful with helping load up the car, fit a car seat etc. Arrived promptly and with excellent communication (I was very anxious about getting to the airport on time) and any texts I sent with questions were replied to extremely quickly, even when I messaged quite late the night before our return flight.

Lovely kind drivers, great to chat to and kept us well informed of when they would arrive and where to meet. Genuinely could not fault any part of the service and would recommend highly to anyone looking for a reliable airport transfer!

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Billy was our driver taking us Wolverhampton to Manchester airport (and back). He was very polite, professional and made sure we were all comfortable while travelling (checking the temp was ok etc). He helped us with our very heavy luggage and assisted with seatbelts when needed. He made the journey very pleasant. Will 100% be booking holiday transport with them again. 100% recommend. Thank you Billy! X

26 June 2025
Unprompted review
Rated 5 out of 5 stars

I have had a wonderful day using…

I have had a wonderful day using Excelsior cars. Got picked up and left back at Birmingham airport with the brilliant driver Usmaan. He's a great driver,very courteous,on time and have nothing but praise for him.
Would definitely recommend him and Excelsior cars again in the future

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. We had a late change of airport, I was able to speak to someone straight away who was able to sort things out. They were very calm too! Our driver was punctual, very pleasant and drove smoothly. Will definitely be using again.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Billy

Billy, my driver, was polite, helpful and very good company on a longish drive. He arrived on time. The car was very clean and comfortable. I wouldn't hesitate to recommend both Billy and Excelsior Cars. The service was excellent from start to finish.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Billy our driver did both journeys between Birmingham and Heathrow. Bang on time, very helpful and polite, perfect vehicle for 9 of us including bags, great comms re arrival times/location etc. thoroughly recommend this company.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Airport transfer

Airport transfer. The service provided by Excelsior, is very professional. My first driver Bill kept us updated throughout, arrived promptly.

On our return journey, the service again was very good. Absolutely will this company again.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

We had Billy and Kam do an airport run to and from Birmingham airport.
Can’t fault either of them in any way at all. Bang on time, clean and comfy vehicle, very friendly and helpful drivers and actually had a laugh with us and not just sat quiet which made the journey better.
We will definitely be using Excelsior Cars again and shall recommend them too.
Very all round professional service.

Thanks again guys 🙌🏻

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Booked a minibus to and from Birmingham…

Booked a minibus to and from Birmingham airport for our family. Kamran was our driver he was punctual professional and very friendly and ensured both my small grandchildren were safe and comfortable in their child seats. Would highly recommend this company everything was spot on from the initial booking to the drop off back home excellent service thank you Kamran

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book, communication great.
On time, ensured my elderly parents had a good experience being collected and picked up from venue. Driver went above and beyond to ensure parents were picked up on time as venue was difficult for taxis. Massive thanks to Usmaan for ensuring my parents were ok. Would recommend this company.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Airport Collection …

Usmaan collected us from Birmingham Airport. On time. Told us where to wait and he came straight to us. Very polite& considerate. We always use this company

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Service

Made reservation for 2 cars for 10 passengers for return to Birmingham airport and is a 10/10 right from intitial enquiry through to final drop off...kept me informed through texts and arrived on time....Billy and Kamran were professional, friendly and helpful....definately recommended

16 April 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Honestly couldn’t have gotten a better experience, we got a taxi from Birmingham airport to Cheltenham and then back a few days later. Kamar our driver couldn’t have been nicer to deal with and I really would recommend him and the company to anybody! 10/10 service

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Consistently Excellent Service

I’ve used Excelsior Cars regularly for airport transfers and they never disappoint. The service is always top-notch – punctual, reliable, and professional. The drivers are friendly and helpful, and the cars are modern, spotless, and comfortable. It’s a pleasure dealing with a company that truly takes pride in what they do. Highly recommended!

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Top-notch service

I've been using Excelsior for several years now for frequent transfers from Birmingham Airport to Derby and back, and have only ever have good experiences with them. They are hugely reliable and provide a top-notch service. The drivers are just the best - lovely guys - and we've had some great chats over the years - have covered all topics! Even when there was major chaos at Birmingham due to a bomb scare, Abid went above and beyond to make sure that my elderly dad and I got back to Derby safely. The online booking process is so simple, and I believe that the firm's website has just been updated to streamline the process even further. All in all, Excelsior have made my travels a lot easier, and for that I am grateful. Thank you, all!

21 March 2025
Unprompted review

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