Excel Clothing Reviews 

569
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered a Barbour jacket which was sadly too big… shipping was fast and refund just as quick! Brilliant, email updates, beautifully wrapped top marks!

Rated 5 out of 5 stars

I will 100% order from excel clothing again, ordered a pair of Fred Perry trainers lunchtime Thursday and they were delivered by 10 a.m. the following morning -excellent service

Rated 5 out of 5 stars

I don't normally write reviews unless a company has genuinely impressed me and gone above and beyond, but excel clothing absolutely deserves this one. From the beautiful quality of their clothing... See more

Rated 5 out of 5 stars

I recently ordered from Excel Clothing and the experience was absolutely faultless. The ordering process was straightforward, and my package arrived quickly and was securely wrapped. Unfortunately, t... See more

Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

569 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(569)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good store

Really good store, like the brands and range. Would be my go-to place now for clothes, often find it hard buying clothes because I’m so tall but there’s always something in there for me.

Another reason I favour the Ards branch of Excel is for David who works upstairs. He’s extremely helpful and friendly. Helps me pick everything every time I go in. And he will give you honest advice on sizing and what looks good on you. One of the good guys

14 January 2023
Unprompted review
Rated 5 out of 5 stars

Very happy

Ordered my item a week before Christmas and had never heard of this company before. I was a bit unsure, but the item was cheaper than other places and reviews were mainly good. Anyway I recieved my parcel on time, had full tracking and I am thrilled with it. Came in a beautiful box. I'm sure my daughter will be thrilled with this for Christmas.

22 December 2022
Unprompted review
Excel Clothing logo

Reply from Excel Clothing

Hi Paul

Thank you for taking the time to review our service. As a family business, your opinion is really important to our team. We have been very stretched this season due to the ongoing strikes with Royal Mail. So glad you got your parcel on time. We hope your daughter loves her present for Christmas. We look forward to serving you again in the future.

The Excel Clothing Team...

Rated 5 out of 5 stars

I ordered this coat using the online…

I ordered this coat using the online website for my son after speaking with Sarah via phone first to confirm they had sizing etc, she was absolutely amazing and posted it out within a half hour of sale.
A quick follow up from Paul to inform me it had been despatched.
It’s easy to see this is a family business because they place so much effort and emphasis on their clientele. I would really recommend this shop, they went above and beyond, I would definitely buy here again.
Thank you Sarah you were absolutely amazing! :)

5 December 2022
Unprompted review
Rated 5 out of 5 stars

CAN’T FAULT THEM……

I rang to check item was in stock… David couldn’t find the info immediately but said he’d ring me back… he did so in minutes and even then apologised! Gant shirt was available and was despatched quickly,price was competitive and the whole process a dream given recent experience of other online buying!

3 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Quick delivery and kept informed of time slot. Dress is excellent quality and at a really good price. Will definitely use this company again.

19 November 2022
Unprompted review
Rated 5 out of 5 stars

Good customer service

Fast delivery. Needed to send first order back to get smaller size. Customer service great, communication from company regarding returns and refund was quick and easy to return via royal mail. Coat is perfect in smaller size will definitely use Excel in the future

1 November 2022
Unprompted review
Rated 5 out of 5 stars

EXCEL,First Class !

Purchased an UGG Frankie jacket size 12 for my wife,which arrived very quickly,but unfortunately was a little big ,so I returned it and ordered a size 10 which was perfect.When my return was delayed in the post,the staff at Excel did everything they could and more to help,and rang me on a few occasions to let me know what was happening.When they recd it back,they dealt with it quickly and efficiently.I cant praise or thank the people I dealt with at Excel enough.Absolutely first class !

14 November 2022
Unprompted review
Excel Clothing logo

Reply from Excel Clothing

Hi Steve

Thank you for taking the time to review our service. We are so glad your wife got the correct size. Apologies again for the delays in getting it back to us. There have been some delays with Royal Mail but we appreciate your patience. We look forward to serving you again in the future.

The Excel Clothing Team...

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look