Excel Clothing Reviews 

569
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered a Barbour jacket which was sadly too big… shipping was fast and refund just as quick! Brilliant, email updates, beautifully wrapped top marks!

Rated 5 out of 5 stars

I will 100% order from excel clothing again, ordered a pair of Fred Perry trainers lunchtime Thursday and they were delivered by 10 a.m. the following morning -excellent service

Rated 5 out of 5 stars

I don't normally write reviews unless a company has genuinely impressed me and gone above and beyond, but excel clothing absolutely deserves this one. From the beautiful quality of their clothing... See more

Rated 5 out of 5 stars

I recently ordered from Excel Clothing and the experience was absolutely faultless. The ordering process was straightforward, and my package arrived quickly and was securely wrapped. Unfortunately, t... See more

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4.7

Excellent

TrustScore 4.5 out of 5

569 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(569)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

UGGS AUTHENTIC?

Hi, I can't see any other way to make contact so im choosing this as a last resort. Why don't my ugg tasman slippers have a label on the inside please? I've seen others that do have it and now I'm having doubts about their authenticity. Kind regards

19 November 2024
Unprompted review
Excel Clothing logo

Reply from Excel Clothing

Hi Natalie

Hope you are well. We have numerous ways to contact us. Our customer service email is help@excelclothing.com . Our telephone number is 02891 829915 where you can speak to a human. To date we have no information from any of our customer service team that anyone by your name has tried to contact us.

We are a verified seller of UGG (DECKERS UK LTD) for over 20 years. Its a shame that you have felt it necessary to leave an unverified 1 Star review without making any attempt to contact us.

Feel free to use any of the methods detailed above and we will be happy to assist.

Rated 5 out of 5 stars

I placed my first order with Excel…

I placed my first order with Excel Clothing and they have not disappointed. I am so happy with my purchase, fits perfect and just what I needed.
Super service and fast shipping.
I will definitely shop again. Thank you so much.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

This is my first time ordering from…

This is my first time ordering from Excel. I ordered one dress but was charged for three. This may have been a typo error.i notified Excel immediately . I am waiting for a response that this has been corrected.

21 July 2024
Unprompted review
Rated 1 out of 5 stars

Cashback not received

Cashback not received

Was supposed to receive 10% cashback with the order, 3 months later they have apparently moved to a different agency from when I originally ordered so the cashback won't be available. Very disappointing and I will never be ordering from this company again

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

Great shopping experience at excel during their current winter sale. Emily was like my personal shopping assistant. Nothing was a problem. Great range of nice clothes with a personal touch.

13 January 2024
Unprompted review
Rated 1 out of 5 stars

Poor returns policy

Poor returns policy, will just be ordering direct from designer online, where I know I will be able to return if the product is not suitable.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Excel

I was after a pair of UGG neumel Chelsea boots and Excel were the only firm I could find with them in stock in my size (the boots are like gold-dust!). I’d not heard of Excel but having read reviews, was happy to give them a go. The boots arrived very quickly, were very securely packaged and were perfect for me. I received an email update letting me know once they’d been dispatched.

I’d have absolutely no hesitation is using them again. Fantastic service.

16 November 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service for returns..

I have been trying to return an item for 3 weeks and the size is too big. I have sent 3 emails as advised with no response. They have relied to an Instagram message but no further messages to me asking how I return an item as per their returns policy. I would love to resolve this with the business but i feel down with the contact and can’t afford to keep a £100 pair of shoes that don’t fit. I won’t be reordering due to the poor customer service. I’ve never known a returns policy to be so poor

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Very sceptical at first since this is…

Very sceptical at first since this is my first time with Excel Clothing, and it was the best online price in UK I can find for Moose Knuckle Ballistic Bomber jacket at that time. Too good to be true, but bit the bullet and hit buy. Upon arrived, less then 24hours later, it was magic! 100% authentic MK, NFC tag checked out good, warranty registration done via official MK website, comes with original MK wooden hanger, quality is just impeccable! Also, Excel Clothing provided the return label in case I need to return the piece, very thoughtful. But I will not be needing it though, I'm just very satisfied with the overall buying experience and the delivered product. Thank you Excel Clothing, 5⭐️ rating indeed.

14 November 2023
Unprompted review
Excel Clothing logo

Reply from Excel Clothing

Thank you Johan for taking the time to review your service with Excel Clothing. Making your first purchase with a new company on such a premium product can be daunting.

We are a family-run business for over 36 years and pride ourselves on doing the best we can for our customers. We are glad you have enjoyed your first experience with us and look forward to doing business with you again.

The Excel Team.

Rated 5 out of 5 stars

First time I have used this company.

First time I have used this company.
Great price Belstaff Jacket.
Very good at replying to my Qs.
I did ask if I can return the Jacket has Belstaff are a small fitting, they sent me a return label straight away.
No return needed.
Will use again for sure.

20 October 2023
Unprompted review

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