EXALT Reviews 228

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their delicious taste and natural ingredients. Many appreciate the convenience and effectiveness of the protein shakes and juices, finding them filling and beneficial for their health goals. The delivery service is frequently highlighted for its speed, reliability, and careful packaging, ensuring products arrive fresh and cold. Reviewers also commend the excellent customer service, noting quick responses and a positive overall experience. However, some people mentioned issues with specific flavors, finding certain green juices unpalatable or berry ones not to their taste. A few other people also felt that the texture of some protein shakes was hard to stomach. Conversely, a small portion of people experienced significant delays with their orders, particularly for cleanse bundles, which led to disappointment and inconvenience.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the taste and natural ingredients... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are thoughtfully created with... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and prompt delivery times,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, with some... See more

Service

Customers had positive experiences with service, with many reviewers consistently praising the great service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Plant Based chocolate powder via a recommendation from my Personal Trainer. Having used only a few brands before and tending to only buy vanilla, i wanted a change up. Firstly there was... See more

Rated 5 out of 5 stars

A fantastic fresh low cal high protein breakfast staple. Tastes amazing. No nasty after taste. Incredibly satisfying. Next day delivery beautifully packaged. Made a huge difference to my daily protein... See more

Rated 5 out of 5 stars

Great products, I regularly do the 3 day cleanse as I feel great afterwards and it keeps me on track with weight loss whilst still being able to exercise. Customer service is excellent when I’ve had a... See more

Rated 5 out of 5 stars

Fantastic product and fantastic customer service. The protein drinks aren't just protein; they are packed full of natural ingredients and taste amazing. Yes, I could go an buy the ingredients...howeve... See more


Company details

  1. Food Manufacturer
  2. Juice Shop

Written by the company

Performance nutrition that fuels your mind and powers your body.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I LOVE EXALT!

I LOVE EXALT!!
I did a 3 day cleanse and lost 4 pounds, it was the boost I needed! I will definitely be working these delicious shakes and juices into my busy lifestyle! Charlie has been a life saver with information and when I put the wrong email down he sorted it straight away! What a wonderful company and they are saving the planet at the same time WIN! WIN!

19 July 2021
Rated 5 out of 5 stars

Delicious, filling, great variety and balanced nutritionally

From the personalised service I received assisting me hit my macros, I’ve loved the flavours, variety of types and stress less experience of using Exalt. I felt in total control of my diet, slept well, trained really well, lost body fat and didn’t crash or deplete muscles. Great business and great products.

16 July 2021
Rated 2 out of 5 stars

Sent me wrong protein powder

Sent me wrong protein powder. Sent an email, left a comment on Instagram, sent a dm. Not a peep. To be fair the powder I was sent was tasty. But I wanted the vegan one and was sent a whey protein.
I wanted to be supportive. I wanted to be a repeat customer…. But bummed about lack of desire to fix a mistake.

15 July 2021
EXALT logo

Reply from EXALT

Hi Tom

I'm so sorry to hear that there has been an issue.

I've just sent you an email (less than hour after this review was posted) which along with our other reviews should hopefully give you an idea of how important exceptional customer service is to us - responsiveness being huge part of this.

All customer service is handled by me directly, so I'm confident nothing was missed across any channel and I've looked for anything against your name/email, and can’t find any correspondence. But…please do let me know if think otherwise or if it failed to arrive somehow so I can have that looked into.

I'm also available on the live chat on the website 7am - 11pm*.

But most importantly above all, please do respond to my email when you have a chance so we can investigate this further and put things right.

Many thanks
Charlie (and Dan)

p.s I am happy to hear you like the whey protein

*My mum often messages me on the website as she knows I am more likely to reply to a customer faster than her (sad but true, love you mum if you are reading this ;)

Rated 5 out of 5 stars

Amazing

Amazing
The drinks were one of the best I’ve ever ordered. I ordered the 3 day plan but didn’t take them all over 3 days so had a couple by day 5 and still ever so fresh and tasty and filling. Absolutely amazing and will be putting in my second order x

9 July 2021
Rated 5 out of 5 stars

Wonderfully nourishing vegan protein shakes without the grit.

My first experience of EXALT was through Ocado, I tried the Morning Glory shake. From there I decided to do a web search and see what else they did, and found their website. I'm an advocate for supporting small business, and it's even better if I can support them directly. I decided to try a mixed selection of both shakes and a couple of the juices. I'm usually not a fan of vegan protein powder, it tastes very earthy and gritty but EXALT have managed to create shakes that taste nutritious and nourishing for my body without all the grit texture. You need to shake them up and get all the goodness mixed in, but between the quality of ingredients, great taste and quick delivery I'm a fan! I also love their commitment to the environment with their packaging pick up every 5 orders. I'm looking forward to finishing the shakes I have and placing another order!

9 July 2021
Rated 5 out of 5 stars

Helps to stop the work-from-home snack-life!

I bought a few drinks after seeing them on Instagram and really loved the flavours (the vanilla is a bit of me) and now they are selling on Ocado so I can add them to my weekly shop - absolutely love them! I'm not on a specific diet but I struggle to eat heathily while working from home so these have been perfect and taste amazing whilst leave me full and not wanting to snack. Perfect.

24 June 2021
Unprompted review
Rated 5 out of 5 stars

This is the best protein powder I have…

This is the best protein powder I have tried. I have never used protein powder before as I have always found them synthetic tasting and generally not nice. This is not the case here! It is perfect on it's own with milk or mixed in with porridge or made into smoothie!

16 June 2021
Rated 5 out of 5 stars

This is way more than being beach body ready ...

Before I started the reset plan I had been in hospital having some quite hideous treatment for a rare blood disorder, my weight ballooned and my bloods weren’t stable. 

After 2 weeks on the RESET Plan I lost 4kgs and my blood results were pleasing my consultant.  My insulin resistance was looking much better and I was feeling much brighter.

Encouraged by the results I did the EXALT LIFE and for the first time in 3 years my consultant has no major worries over my blood results, my condition won’t ever go away but there is zero sign of insulin resistance / pre diabetes anymore and that has happened in the last month.

My protein rate and mass is up, my muscle mass score has increased and my visceral fat index has dropped to 3. All the other levels that we take for granted such a magnesium, potassium, iron etc are all stable and for the first time in 6 years I haven't needed to have supplementary injections this month.

Any niggling concerns have gone.

This is way more than being beach body ready or losing lockdown pounds for me this is enhancing my life. Charlie & Dan go above and beyond and the juices and smoothies are the best I have really ever tasted.

14 June 2021
Rated 5 out of 5 stars

Just amazing

I was looking to kick start my weight loss after an unhealthy lockdown. I lost 4 lbs in 3 days. I enjoyed all of the juices & I never felt hungry! I even had to share a few of them with my teenage boys who found them ‘really good’. I’ll order again shortly, especially as the customer service has been excellent! Really great company.

13 June 2021
Rated 4 out of 5 stars

Impressive company

I really liked some of the smoothies. They did replace a lunch for me and kept me feeling fuller for longer than I would have thought. The service was great and I was even given some advice in a chat on the website. My only reason for the four stars is that I didn’t like some of the juices (personal preference) and I’d like to see the price drop a bit. But that’s cos I’m on a bit of a budget presently! I wish the chaps every success.

3 June 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look