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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with this company, highlighting the positive user experience and the quality of the product. Many people appreciate how the software saves them a lot of time with editing, especially for portrait retouching, and delivers high-quality, natural-looking results. However, some people were dissatisfied with the customer service, describing it as unresponsive and unhelpful. There are also mentions of issues with the app, including glitches, credits expiring, and problems with exporting edited photos. A few customers also expressed concerns about the company's use of user images for AI training.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the software is... See more

Product

Users describe positive interactions with the product, highlighting its effectiveness in photo editing and... See more

Quality

Customers had positive experiences with quality. Reviewers praise the software for delivering high-quality... See more

Application

People report ambiguous experiences with the app. Some users find it to be a nice and wonderful program,... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers highlight the lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Their features such as glasses glare, stray hairs and blemish removal have transformed my retouching from what used to take hours and hours into minutes. Thank you for helping me get my life back!!... See more

Rated 4 out of 5 stars

I’m very satisfied with Evoto. The software is intuitive, fast, and delivers high-quality results, especially for portrait retouching. The AI tools save a lot of time while still allowing good control... See more

Company replied

Rated 4 out of 5 stars

Using Evoto has been amazing, it's halved my editing time. I've noticed a few things that still need improving but there's new updates all the time so hopefully these will be added soon. Great syste... See more

Rated 4 out of 5 stars

It a very effective editing software for portraiture in particular. As with new programs, there's always extras we want, but they are always adding new components to help us edit better. Customer serv... See more


Company details

  1. Software Company
  2. Photo Restoration Service
  3. Photographer
  4. Photography Service
  5. Software Vendor
  6. Wedding Photographer

Written by the company

Evoto is a next-generation photo editor that redefines workflow and frees you to focus on creation rather than tedious work. It enables you to get thousands of high-quality photos that are processed with 10x speed to turn your dreams into reality.


Contact info

3.6

Average

TrustScore 3.5 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

No Need For Photoshop!

Evoto allows me to book more clients, hands down! I'm able to book 6 clients daily, edit, and send all the photos at the time of the shoot! The ai is super accurate, no misses. I also love that they're continuously improving and adding new functionality on a weekly basis. More than pays for itself, even though i wish there was a flat rate monthly subscription instead of pay as you go.

18 March 2025
Unprompted review
Rated 1 out of 5 stars

Photos look fake and unrealistic

Photos look fake and unrealistic, Credit system is weird and customer support is terrible

5 March 2025
Unprompted review
Evoto logo

Reply from Evoto

Thank you for reaching out and sharing your feedback with us. We’ve received your comments regarding our products and services, and we truly value your input as it helps us improve.

We’d love the opportunity to provide you with more detailed information about our related products and the credit system to address your concerns, such as “Photos look fake and unrealistic” and “Credit system is weird and customer support is terrible.” To better assist you, we’ve attempted to contact you via the email address you provided, but we haven’t received a response yet. Could you please double-check the contact information you shared? This will allow us to connect with you directly and work toward resolving any dissatisfaction you may have.

Your experience matters to us, and we’re committed to finding a solution for you. Please feel free to reply to this email or update us with the best way to reach you.

Looking forward to hearing from you soon!

Rated 5 out of 5 stars

Great Program

Just started with Evoto, so far it's going great!
Love that it really speeds up my workflow.
There are some amazing presets available too that have great realistic results.
Still exploring what else Evoto has to offer.....

2 March 2025
Unprompted review
Rated 1 out of 5 stars

I have been very happy with Evoto but ...

I have been very happy with Evoto. As a photographer I have paid £75 per month twice for 1,600 credits, over the last 2 months. This works well for me. I have now ran out, gone in to buy some more and the pricing has sky rocketed!!! Is this correct? I either tie in for a year getting 800 for £66 or have to pay £75 for 500??? I used 1,600 per month quite easily and would be happy to pay £75 per month for this amount, but paying monthly at a fair price isn't an option. You have us hooked and have now increased your prices massively! Is this correct, and, if so, is this fair, getting people in then increasing your prices without any warning?

18 February 2025
Unprompted review
Evoto logo

Reply from Evoto

Thank you for sharing your feedback. We’re truly sorry to hear that the recent price adjustment has caused frustration. We understand how important your previous plan was to you, and we appreciate you taking the time to let us know how you feel.
Our goal is to provide even more value to our users, and while the pricing change reflects rising operational costs, we’re actively working to improve Evoto’s features and overall experience to better meet your needs.
We realize the new plans may not align perfectly with your previous one, and we sincerely apologize for any inconvenience this has caused. Please know that we’re reviewing our pricing options to better accommodate users like you.
Thank you again for your understanding and for helping us improve Evoto. We’re here to listen and make things right!

Rated 1 out of 5 stars

Won't Honor their Email commitment nor website terms

This company has horrible communication and doesn't honor its own website terms, nor do they hold their end of the agreement when committing via email.

Website states the credits don't expire for 2 years but for some reason My credits expired after 1 year. The company doesn't honor what it states on its website.

I had to fight this via email/chat and they took a few weeks to just get back to me after I followed up multiple times. They gave me a 6 month extension on October 23, 2024 but I had to fill out some long survey before they would give me the credits (even had to follow up just to get the credits restored).

Fast forward to February 17th as I'm trying to use the 900 credits I have left and the credits are gone.

Sent a message to chat and they said oh its a system glithch we are experiencing and then after an hour on chat I'm told "sorry those credits expired on February 12th."

I provided the date of the email (October 23, 2024) and said these shouldn't expire until April 22/23, 2025.

They said they made an error in communication and wouldn't honor the 6 month extension they sent me via email nor are they honoring the 2 year expiration of credits that's listed on their website. I shouldn't even have to go through this. This company doesn't care about its users experience nor doing what's right. They will apologize and ask you to email them to help you resolve the situation but will not do anything to resolve it even if its their fault.

Their terms are not honored via email nor are they honored with their website terms.

BUYER BEWARE!

16 February 2025
Unprompted review
Evoto logo

Reply from Evoto

Thank you for sharing your feedback with us. We sincerely regret the issues you've encountered, and we truly appreciate the opportunity to address your concerns. Allow us to clarify the points you raised:

Credit Validity: Currently, the validity period for packages on our official website is two years, but this applies only to the new pay-as-you-go packages. The old packages are not subject to this validity period and will still follow the original one-year validity. You can find more information about the pricing update in the email notification sent to your inbox, and you can review the details in the official announcement here: https://news.evoto.ai/evoto-price-announce-en

Extension Clarification: Since historical packages did not have an extension policy, your request for an extension was granted as a special consideration. We understand that there may have been some confusion regarding the six-month extension calculation. To clarify, the extension period begins from your original expiration date, not from the moment you have been reached out for us nor upon our resolution solution providing to you. We apologize for any misunderstanding this may have caused. We have forwarded your feedback to our service team for further review.

Your experience is incredibly important to us, and we are committed to resolving the issue promptly. Our customer service team is already working on addressing your concerns. We sincerely appreciate your patience and understanding. Once again, thank you for your feedback, and we look forward to ensuring a better experience moving forward.

Rated 5 out of 5 stars

Evoto.ai makes photo editing a breeze

Evoto.ai makes photo editing a breeze, a few simple clicks and your photos turn into magic without spending a lot of time photo editing. Thanks for helping me get my time back.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Evoto Ai has streamlined my workflow

Implementing Evoto Ai has streamlined my workflow tremendously. Having used this for just a month, I have found it to be really effective in how my workflow has changed. Some key features that really stand out for me are the "Remove Glasses Glare" and stray hair removal tool. This alone saves me much time.

I highly recommend Evoto Ai to any photographer who's contemplating it.

27 January 2025
Unprompted review
Rated 3 out of 5 stars

Great product, but they steal your money by making credits expire.

The product is great, but as a light user, the fact that credits expire is a little predatory.

20 January 2025
Unprompted review
Evoto logo

Reply from Evoto

Thank you for your feedback! We are delighted to hear that our product is performing well, and we truly appreciate your comments regarding the expiration of credits. We have already made adjustments to our pricing plan: as long as you remain subscribed, unused credits will roll over. We will carefully consider each of your suggestions and do our best to make the credit usage policy more user-friendly. If you have any questions or need assistance, please feel free to contact our customer service team. We are always here to help!

Rated 5 out of 5 stars

Easy workflow

Evoto has made my editing much easier with a click of a button. It provides professional, high-quality editing skills. I like all the features it offers while maintaining the quality.

16 January 2025
Unprompted review

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