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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with this company, highlighting the positive user experience and the quality of the product. Many people appreciate how the software saves them a lot of time with editing, especially for portrait retouching, and delivers high-quality, natural-looking results. However, some people were dissatisfied with the customer service, describing it as unresponsive and unhelpful. There are also mentions of issues with the app, including glitches, credits expiring, and problems with exporting edited photos. A few customers also expressed concerns about the company's use of user images for AI training.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the software is... See more

Product

Users describe positive interactions with the product, highlighting its effectiveness in photo editing and... See more

Quality

Customers had positive experiences with quality. Reviewers praise the software for delivering high-quality... See more

Application

People report ambiguous experiences with the app. Some users find it to be a nice and wonderful program,... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers highlight the lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Their features such as glasses glare, stray hairs and blemish removal have transformed my retouching from what used to take hours and hours into minutes. Thank you for helping me get my life back!!... See more

Rated 4 out of 5 stars

I’m very satisfied with Evoto. The software is intuitive, fast, and delivers high-quality results, especially for portrait retouching. The AI tools save a lot of time while still allowing good control... See more

Company replied

Rated 4 out of 5 stars

Using Evoto has been amazing, it's halved my editing time. I've noticed a few things that still need improving but there's new updates all the time so hopefully these will be added soon. Great syste... See more

Rated 4 out of 5 stars

It a very effective editing software for portraiture in particular. As with new programs, there's always extras we want, but they are always adding new components to help us edit better. Customer serv... See more


Company details

  1. Software Company
  2. Photo Restoration Service
  3. Photographer
  4. Photography Service
  5. Software Vendor
  6. Wedding Photographer

Written by the company

Evoto is a next-generation photo editor that redefines workflow and frees you to focus on creation rather than tedious work. It enables you to get thousands of high-quality photos that are processed with 10x speed to turn your dreams into reality.


Contact info

3.6

Average

TrustScore 3.5 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Made hours of retouching a cinch in just minutes

Their features such as glasses glare, stray hairs and blemish removal have transformed my retouching from what used to take hours and hours into minutes.
Thank you for helping me get my life back!!
Super excited to see what new features and integrations they develop in the coming months.

16 June 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointed

Very disappointed. What promised quick and easy image cropping, won't even import a folder or png file.

7 June 2025
Unprompted review
Evoto logo

Reply from Evoto

Thank you for your feedback. We're sorry to hear about your experience. Just to clarify, we do support importing folders and PNG files. It seems like there may have been an issue with the process, and we apologize for any confusion.
If you're still facing difficulties, please feel free to reach out via our support email or online chat in our website at your convenience, and we’ll be happy to assist you in resolving the issue. Thank you for your patience!

Rated 5 out of 5 stars

Portrait Retouching made easy!

I've been using EvotoAI for a few weeks now, and it's a pleasure to use! Everything is super quick and works incredibly easily. Myself and my clients are very happy with the images coming out of the software! Highly recommend using it!

22 May 2025
Unprompted review
Rated 1 out of 5 stars

The app is good

The app is good. I am still a learner in photography so I don’t take that much pictures. I bought 1200 credits in 2024 and we in 2025 all my credits are gone.I still had 1100and something credits . The app said they expired in 2years which I still feel that that’s some bullish, I pay for those credit , I don’t think there should be a window.I literally don’t write reviews but this app has left me in shock. I was supposed to edit some graduation pictures, now I don’t even know what to do.

10 April 2025
Unprompted review
Evoto logo

Reply from Evoto

Hi Diane, thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced regarding the expiration of your credits. We understand how disappointing this situation is, especially when you were planning to use them for your graduation pictures. Our team is continuously working to improve our service, and we’ll make sure to pass along your concerns about the credit expiration policy. If you’d like, please reach out to our support team directly, and we’ll do our best to assist you in resolving this issue. We appreciate your understanding and hope to make this right for you.

Rated 5 out of 5 stars

It’s been 3 years of using Evoto

It’s been 3 years of using Evoto , I have been a product of several updates and all I can say is Evoto is 10 over 10 , it’s gives you chance to play with pictures at all angles with different output variations which in return fastens the delivery times .

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend!

It's definitely the best for editing glasses glare, stray hairs and subtle body/face adjustments. It makes the editing process so much quicker, especially when editing in bulk.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Evoto for my…

I’ve really enjoyed using Evoto for my portrait photography workflow. The skin retouching feels natural and flattering, and I especially appreciate how the body reshaping tool is handled—it’s subtle, tasteful, and gives just the right amount of control without overdoing it. It’s a great balance between artistic enhancement and respecting the subject’s authenticity. Thank you for creating such a thoughtful and efficient tool!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Save so much time

I can now edit wedding and newborn galleries in literally moments. Tasks that used to take all day! The results also look more natural than some of the other software I was using. But by far my favourite features are the glasses glare remover (like magic) and being able to match all images for exposure.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Very impressive for retouching!

Evoto is very impressive! I’ve mostly used it to edit skin to remove acne and wrinkles while still maintaining real skin texture. It’s saved so much time compared to cloning/stamping in PS!

20 May 2025
Unprompted review
Rated 4 out of 5 stars

Its a nice program

Its a nice program to work with
Very Comprehensive and fast results.
As a professional commercial photographer this has sped up my workflow significantly.

21 May 2025
Unprompted review
Rated 3 out of 5 stars

Prices increased more than double

After my bad review here, with just 1 star they offered me to help. So there is some service. I can use my credit for 6 more month before they expire. 1 star for writing me and 1 star for the fast offer.

The prices raised more by double. As soon as I find an alternative I am done with you. Also I lost my credit, coz it is just available for one year. No reminder, nothing. No service just money!

20 May 2025
Unprompted review
Evoto logo

Reply from Evoto

Thank you for your feedback. We sincerely apologize for the frustration caused by the price increase and the confusion surrounding your credits. We understand how important it is to feel supported, and we’re glad to have been able to offer assistance by extending your credits.

We also appreciate you acknowledging our quick response. However, we take your concerns seriously and are continuously working on improving our service and communication regarding credit expiration and price adjustments.

We’re sorry to hear that you’re considering alternatives, and we hope to regain your trust in the future.

Rated 1 out of 5 stars

Evoto's site will not allow me to buy more credits!

Evoto's software is excellent; however, their customer service is a farce, their site has horrible glitches that defeat my concentrated best efforts to buy new credits, and the email from "AMY" telling me I can reach out to her if I need help buying new credits, after about 3-4 days, is an illusion because "AMY" has still failed to respond to me! Evoto's site still fails to work--still will not allow me to buy more credits. I have tried many times over several days. Crap. These on going persistent problems DISGUST me, virulently.

18 May 2025
Unprompted review
Evoto logo

Reply from Evoto

We are really sorry to hear about the issues you’ve faced with purchasing credits. The good news is that we’ve found a solution to the problem, and it’s expected to be resolved soon this month! We also apologize for the delay in support, and we’re actively working to improve our response times.
Your feedback is important, and we appreciate your patience. If you run into any similar issues in the future, feel free to reach out anytime—we’re here to help!
Thanks for being a valued customer!

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