Evoraofficial Reviews 1,466

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 326 reviews, most reviewers were let down by their experience overall. Many customers report not receiving their orders, with some waiting for several months without any delivery. People frequently mention that their products never arrived, or that tracking information was invalid or never updated. When items did arrive, some reviewers received products that were not as advertised, were of poor quality, or were cheap imitations. Customers also express significant frustration with the refund process, stating that their requests were ignored or that they received no response after asking for their money back. The response time from the company is often criticized, with many feeling ghosted after initial polite replies, and some even reporting that the company's website became inactive. Conversely, a small portion of people felt satisfied with their purchase, describing products as better than described or being very happy with their items.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with the order process, with many reporting that items... See more

Refund

Customers had negative experiences with refund, with many reporting that their requests for refunds were... See more

Product

Clients share negative opinions on product, with many reporting that items were not as advertised, were of... See more

Delivery service

Customers consistently express significant dissatisfaction with the delivery service, frequently reporting... See more

Response time

People report significant dissatisfaction with response times, frequently mentioning a lack of replies to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Doesn’t even deserve a 1 it’s a minus Ordered 2 koalas for our brand new SEN space with school CHARITY money!!! Took the money , chased untold times and as soon as ask for a refund they stop com... See more

Rated 1 out of 5 stars

Wow, what an experience. Ordered in May and -brace yourselves - received absolutely nothing. Impressive consistency, really. And the customer service? Works like a charm… if the goal is to send bea... See more

Company replied

Rated 1 out of 5 stars

They don't deserve a single star. A truly terrible company. I ordered a special stuffed animal for my daughter with anorexia nervosa in July. They delivered NOTHING. I emailed several times to ask f... See more

Rated 1 out of 5 stars

Just been scammed, I ordered a pair of ON Trainers, looked genuine on the Elvora website, but the shoes delivered were cheap fake imitations of very poor quality, & from a copy company in China. War... See more


1.5

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 46% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

SCAM

SCAM - they send Fake products. ordered OnCloud and got deep fakes. Besides they operate same scam through different websites Runionoutlet.com, Elvorashop.uk, elvora-shop.com

4 October 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID
Placed an order a month ago.
Haven’t heard anything since.
I’ve sent 5 emails & not had a reply.
Seems to be a total scam.
Will now contact my bank to see if they can help to get my money back.

28 September 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL

Never received item ordered in May promised a refund since September still nothing..disgraceful don't buy

26 October 2025
Unprompted review
Rated 1 out of 5 stars

Cheap Chinese copies

Ordered on cloud Cloudpulse pro trainers. What arrived 3 weeks later were cheap copies of wrong model, colour & size. They couldn't of got it more wrong if they tried! 🤣 Luckily I paid with paypal & recieved a refund.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam - counterfeit items. No response from the company when tracking the item and now received the trainers which cost £70 and not a genuine item. No response now I asked for a refund . Avoid - if it seems too good to be true it probably isn’t ….

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam Chinese goods from Elvora.

Ordered on trainers. What came was so poor quality fakes it was dangerous to wear them. They use pictures from the official on website. All faked in China. Why are Amazon & the rest giving them the opportunity to rip people off. People with very little money will be buying them for there children for Christmas & the children will be in tears when they realise they are not like there friends proper on shoes. These scammers are heartless.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Just been scammed

Just been scammed, I ordered a pair of ON Trainers, looked genuine on the Elvora website, but the shoes delivered were cheap fake imitations of very poor quality, & from a copy company in China.
Warning to others don’t take a risk.! I should have known TikTok deal selling price only £70.. but the site & picture looked absolutely ok

24 October 2025
Unprompted review
Rated 1 out of 5 stars

I ordered two Kolas on June 29th

I ordered two Kolas on June 29th. They took my money on 3rd July still waiting. Ive had plenty of emails from Jan in the last one I asked for a refund. I'm still waiting and they are not answering my emails any more.
This a scam. Don't touch them with a barge pole

29 June 2025
Unprompted review
Rated 1 out of 5 stars

Never delivered, never refunded

I ordered my Koala 11/06/25 and here we are on the 21/10 with no delivery.

Emails have been replied to by Jan. Promised refund in August, still not paid.

Don’t touch this company unless you like giving money away

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 3 beads in june and not…

Ordered 3 beads in june and not recieved them i have emailed the company and still no luck in receiving my items I paid 119 aswell a lot of money when u havent recieved anything I am annoyed and please I wouldn't order any of the bears one big scam

18 October 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam.

This is a scam.
Like everyone else I paid for 2 relief koalas and didn’t receive anything. When I asked for my money back they stopped responding. Do not waste your money or time. Scammers.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam, do not trust them.

I’ve ordered my koala and warranty with some essential oils set in May 2025 for my friend who was going through some bad times. I was given a tracking number and order. Money was paid but nothing arrived. In June I asked about and I was told 27/6 was a dispatch time. That’s it. Now tracking number said it has been cancelled or expired and after few emails to customer service I got nothing in response. Crickets. I would not recommend this company. It’s a scam.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Never received item

I ordered one back in April and I never received it. They finally responded to me in August and said they would try to find out why I never received my order and then they ghosted me. I have sent several follow up emails with no response.

28 April 2025
Unprompted review
Rated 1 out of 5 stars

Even one star is too much

Even one star is too much. I’ve never dealt with a company this dishonest. Don’t believe their polite replies, they say nice things but never deliver. You’ll lose your money, never get your product, and keep hearing empty promises. SCAMMERS, BIG TIME!

14 October 2025
Unprompted review

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