Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldn’t pay out o... See more
Company replied
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See what reviewers are saying
Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to... See more
Company replied
It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... See more
Company replied
Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... See more
Company replied
Company details
- Pension Fund
- Business to Business Service
- Financial Institution
- Investment Service
- Pension Office
- Retirement Scheme Provider
About Evolve Pensions
Written by the company
Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Contact info
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, United Kingdom
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
2.4
Poor
395 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Long Drawn Out Transfer
It took forever to get the funds transferred, emails would take 2 weeks to even get looked at, then if there was a problem it took another 2 weeks to tell me and so it went on, when I rang up I was told there was a problem opening my application but it was now ok, then weeks later I was asked to complete another different form, it took over 6 months to get this one simple transaction completed.
7 March 2022
Reply from Evolve Pensions
Hello Sheila,
We're sorry to hear you're not satisfied with our services. We're always reviewing are response times and looking at how we can improve. If you are still having difficulties please contact us.
Thank you for our review.
Everything was explained brilliantly
Everything was explained brilliantly, very easy communicating with . Dealt with all my queeries and transactions effortlessly and quickly .
16 September 2022
Reply from Evolve Pensions
Hello Stewart,
We're pleased to hear you've been satisfied with our service.
Thank you for our 5 star review.
Can’t get on account, wouldn’t send verification code.
Unable to log in to account, no verification code sent.
14 September 2022
Reply from Evolve Pensions
Hello Eddie,
We're sorry to hear you can't access your account. Please contact our Administration Team and they will be able to assist you further. Our phonelines are open Monday-Friday 9am-5pm. Alternatively you can email our Administration Team at info@evolvepensions.co.uk.
Thank you
The worst user experience
The worst user experience. You just cannot login to the web portal and would never get the authentication to your mobile phone.
15 September 2022
Reply from Evolve Pensions
Hello Dony,
We're sorry to hear you can't access our online portal. Please contact our Administration Team and they will be able to assist you further. Our phonelines are open Monday-Friday 9am-5pm. Alternatively you can email our Administration Team at info@evolvepensions.co.uk. We take all feedback on board and prioritise user experience.
Than you for your review.
Started new pension with evolve
Started new pension with evolve
Site easy to use and clear
Calculator is useful too
14 September 2022
Reply from Evolve Pensions
Hello David,
We're pleased to hear you've found our website easy to use and have found the calculator helpful.
Thank you for our review.
Never heard of them ?
I received a email asking to rate evolve pensions on trust pilot today. I’ve never heard of this company or had any dealing with them.
14 September 2022
Reply from Evolve Pensions
Hello Nicola,
We hold your details as an Employer of yours enrolled you into a workplace pension scheme. If you would like further information about this, please email our Administration Team at info@evolvepensions.co.uk.
We apologise for any inconvenience caused.
Thank you
Customer services slow response
Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to have a number you can call so you’re stuck with a long wait. Apart from that the online portal is ok, I haven’t benchmarked their fund performance and fees to others but expect it’s in line with the average.
11 August 2022
Reply from Evolve Pensions
Hello Peter,
We're sorry to hear you're not satisfied with our response time. We take onboard all feedback and are always looking at ways we can improve. Our phone number is 01322 640530, which operates 9am-5pm, Monday to Friday.
Thank you for our review.
pensions
well just had my investment moved to another provider not happy they took too long univesting it i lost a lot of money not happy
14 September 2022
Reply from Evolve Pensions
Hello John,
We're pleased to hear you have found our services helpful.
Thank you for our 5 star review.
Don’t use it
Hardly or never replying to emails. Impossible to get on the phone. Unhelpful for private person.
14 September 2022
Reply from Evolve Pensions
Hello Kat,
We're sorry to hear you have had difficulty contacting our Administration Team. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk. Our emails currently have a 10-working-day response time.
Thank you
The communication if very difficult
The communication if very difficult. I am trying to get a form and it takes ages for the staff to reply more than 10 days as they say,
14 September 2022
Reply from Evolve Pensions
Hello Maria,
We're sorry to hear you've had difficulty getting a form. As you're aware our current SLA is 10 working days, I understand this can be frustrating. We're always looking at ways we can improve our service and take all feedback onboard. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk and a member of our team will be able to assist you.
Thank you
Difficult to contact
14 September 2022
Reply from Evolve Pensions
Hello Charnjit,
We're sorry to hear you've had difficulties contacting us. Our phonelines are open Monday-Friday 9am-5pm or you can email our Administration Team info@evolvepensions.co.uk.
Thank you for our review.
I am waiting for my pack after speaking…
I am waiting for my pack after speaking to a very nice young lady on the phone on the 13th Sept
13 September 2022
Reply from Evolve Pensions
Hello Sharon,
We're pleased to hear you're happy with our service.
Thank you for our review.
Reply from Evolve Pensions
Hello Lerato,
We're pleased to hear you've had a good experience with our services.
Thank you for our 5 star review.
Regarding my pension
My call was about the current money that I have in my pot. A member of your team did help .
12 September 2022
Reply from Evolve Pensions
Hello Colette,
We're pleased to hear you found our team helpful.
Thank you for our 5 star review.
Very good updates when you need them
13 September 2022
Reply from Evolve Pensions
Hello Duncan,
We're pleased to hear your happy with our service.
Thank you for our 5 stars.
Reply from Evolve Pensions
Hello Glyn,
We're pleased to hear you have found our service good!
Thank you for our review.
Worst company I’ve ever dealt with
Worst company I’ve ever dealt with. Errors made & impossible to get hold of anyone! Have now moved to a different company
13 September 2022
Reply from Evolve Pensions
Hello,
We're sorry to hear you haven't been satisfied with our service. We are always looking at ways we can improve and take all feedback onboard.
Thank you
I have been with evolve for a long time…
I have been with evolve for a long time through my work place pension scheme and have always felt they are hard to deal with and my financial advisor has always struggled to get any information from them concerning my pension! I am also concerned by the amount of exposure and volatility my pension pot was subjected to from the Ukraine war.
12 September 2022
Reply from Evolve Pensions
Hello John,
We're sorry to hear you have not been satisfied with the service you have received. In regards to the market volatility The Trustee, together with its Investment Consultant and Investment Analyst, are closely monitoring the impact of the Humanitarian crisis on investment markets around the world. Whilst Crystal’s exposure to Russian investments remains very low at approximately 0.033%*, we continue to review the situation.
Thank you
Reply from Evolve Pensions
Hello Stephen,
We're pleased to hear that you have found our services very professional.
Thank you for our 5 star review.
Reply from Evolve Pensions
Hello James,
We're pleased to hear you have found our services easy and clear.
Thank you for our 5 star review.
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