Evolution Laser Clinic Reviews 4,136

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their politeness, professionalism, and ability to make them feel comfortable and at ease during treatments. Many people highlight the team's knowledge, gentle approach, and the excellent results achieved, particularly with laser hair removal and skin treatments. Reviewers consistently mention feeling well-cared for and appreciate the clear explanations provided. However, some customers were dissatisfied with the service, describing it as rushed and lacking proper aftercare or consultation. A few people reported issues with technicians not following correct procedures, such as failing to remove makeup or apply soothing gel, and some felt that the service quality had declined. There were also instances where customers felt they were turned away rudely or that the promised results for certain treatments were not delivered.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the professional,... See more

User experience

Customers had positive experiences with user experience. Many reviewers highlighted the polite, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young girl who did my face laser treatment was amazing. She did a very good job and made me feel completely comfortable throughout the session. Her way of talking was very polite, friendly, and pr... See more

Rated 5 out of 5 stars

Amazing Underarm Laser Experience! I recently had an underarm laser treatment and I’m really happy with the results so far. The staff were so nice and welcoming, which made me feel comfortable and... See more

Rated 5 out of 5 stars

Glenda, Jenny, and Coi always offer fantastic service every single time. They consistently let me know about current deals and genuinely show that they care about how I’m doing. On one occasion, they... See more

Rated 5 out of 5 stars

I've been dealing with hormonal acne and started weekly LED light therapy sessions with an occasional acne peel at the Randwick clinic and the results have been amazing! My skin has completely transf... See more


Company details

  1. #5 of 5 best companies in Wellness Center
  2. #8 of 9 best companies in Pharmacy

About Evolution Laser Clinic

Information provided by various external sources


Evolution Laser

Evolution Laser

About Us

We pride ourselves on our extensive knowledge in all things Laser Hair Removal, Skin Treatments and Cosmetic Injections, and by using the latest technology in the market, we can keep up to date with the newest techniques and developments.

Our team has adopted a ‘solution focused’ philosophy and we are driven by the results we see and the satisfaction we give to our clients through our treatments.



Evolution laser

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality and excellent service

I had an amazing experience with Evolution Laser Clinic! Conny is a really sunshine. I highly recommend them :)

29 August 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hi Maira, thank you for your positive review! Team ELC

Rated 5 out of 5 stars

I have bee going to Merrylands…

I have bee going to Merrylands evolution laser Clinic for more than a year now.
I always get my treatment done from Ms Wajiha and enjoy how quick and easy she makes the process. She makes the experience comfortable for you and also educates about the process. I feel she does an excellent job every single time♥️

28 August 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hi AJ, thank you for your positive review! Team ELC

Rated 5 out of 5 stars

Evolution Laser

Evolution Laser is a well established, professionally managed, experience. Nurse Nina is a first class practitioner AAA+++

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Nurse pip narellen elc

Wow wow wow
I am in love with my new lips 😀😀
Nurse pip from Narellen Elc
Is amazing !!!
So professional, honest and gentle !
I cannot wait to go back for my top up in few months time !
Evolution laser Narellen is the place to go !! ☺️☺️

22 August 2024
Unprompted review
Rated 5 out of 5 stars

I was greeted by warm and welcoming…

I was greeted by warm and welcoming staff. The technician was attentive and knowledgeable. I felt as if the team went above and beyond to ensure my experience was personalised and customisable to suit my treatment plan.

21 August 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hi Tahlia, thank you for your positive review! Team ELC

Rated 1 out of 5 stars

disappointing experience

I had a disappointing experience at this clinic. I underwent pigmentation reduction laser treatments, but unfortunately, the results were not as expected. Not only did the lasers fail to reduce my pigmentation, but they also made some spots darker. I was later informed that these spots have become scars, and there's nothing they can do about it.

I wish the potential risks had been clearly communicated to me during the consultation, as I might have reconsidered the treatment. Additionally, the staff's knowledge seems inconsistent, with different team members giving me conflicting information. This has left me feeling confused and upset.

Overall, I regret choosing this clinic and would not recommend it to others.

19 August 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hello, we are very sorry to hear that your treatment was not as expected. Can you please kindly email details of your session to info@evolutionlaser.com.au and we will escalate this ASAP. Thank you. Team ELC

Rated 5 out of 5 stars

I've been coming to Evolution Laser for…

I've been coming to Evolution Laser for 5 years and their service is great. They are very friendly and kind, they definitely make you feel welcome.

19 August 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hi Mabel, thank you for your positive review! Team ELC

Rated 1 out of 5 stars

I am writing to express my concerns…

I am writing to express my concerns regarding a recent experience at your facility. I had an appointment scheduled with Jenny, my regular technician, for an underarm and Brazilian session. However, Jenny informed me that she was too busy with other clients and assigned me to another technician, Soriar.

Unfortunately, I was dissatisfied with the service provided by Soriar. I felt she didn’t perform the treatment properly on the inner side, and I felt that she was uncomfortable during the procedure. I noticed that Soriar had very long and sharp nails, which I believe is a significant health and safety concern. This condition prevents her to deliver proper care and could potentially jeopardize client safety.
I felt that my session did not meet the standard of care I expected, and I am disappointed with the outcome.

15 August 2024
Unprompted review
Evolution Laser Clinic logo

Reply from Evolution Laser Clinic

Hello, we are very sorry to hear that your treatment was not as expected. Can you please kindly email details of your session to info@evolutionlaser.com.au and we will escalate this ASAP. Thank you. Team ELC

Rated 2 out of 5 stars

Review Evolution Laser Clinic Merrylands

I recently visited the Evolution Laser Clinic at Merrylands for a hydro dermabrasion, but unfortunately, it was not the experience I was hoping for. I usually go to the city location and have always had a relaxing and rejuvenating time there, but this visit was quite different.

Firstly, the atmosphere was not at all conducive to relaxation. The music playing in the background was loud and inappropriate for a spa setting, with songs by M&M and Soulja Boy that included explicit lyrics. This is not the kind of ambiance you'd expect when trying to unwind during a facial.

Additionally, the beautician talked continuously throughout the session, which took away from the peaceful experience I was looking forward to. I'm used to being able to close my eyes and relax, but this time, it felt more like a chat session than a pampering one.

To top it off, I left the clinic with a very red face, which is not something I’ve experienced at the city location. Usually, my skin has a healthy glow after a facial, but this time, I was quite disappointed with the results.

Overall, my visit to the Merrylands location was not up to the standard I’ve come to expect from Evolution Laser Clinic. I hope this feedback can help improve the experience for future clients.

15 August 2024
Unprompted review
Evolution Laser Clinic logo

Reply from Evolution Laser Clinic

Hello, we are very sorry to hear that your treatment was not as expected. Can you please kindly email details of your session to info@evolutionlaser.com.au and we will escalate this ASAP. Thank you. Team ELC

Rated 5 out of 5 stars

First experience getting laser

It was my first experience getting laser and I was so nervous. Amelia at the Charlestown store made me feel so comfortable, informed me about everything that was going to happen and made me feel at ease. She also took the time to explain the aftercare to me without the pressure of buying extra. I will definitely be back, and couldn’t recommend the girls more!! Thank you!

15 August 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hello Bel, thank you for your positive review! Team ELC

Rated 1 out of 5 stars

I wouldn’t recommend this place in…

I wouldn’t recommend this place in general.
The laser part was okay. No major complains. However, I bought the session online on their own website, not a promo website or anything. And in person they asked me to pay a different price. I explained the situation and they accepted my voucher.
But when I refused buying 5 sessions, they obligated me to buy a $49.00 gel. I asked if I had to get the gel and they said said yes I HAD to. So I got it to avoid a discussion but I don’t think that’s even legal.

14 August 2024
Unprompted review
Evolution Laser Clinic logo

Reply from Evolution Laser Clinic

Hello, we are very sorry to hear that your treatment was not as expected. Can you please kindly email details of your session to info@evolutionlaser.com.au and we will escalate this ASAP. Thank you. Team ELC

Rated 4 out of 5 stars

Amazing service by jade she was…

Amazing service by jade she was absolutely lovely and so helpful. Highly recommended 🤍

4 August 2024
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Reply from Evolution Laser Clinic

Hello, Thank you for your valuable feedback! Team ELC

Rated 5 out of 5 stars

I was made to feel very comfortable and…

I was made to feel very comfortable and at ease as I had never had a laser treatment before. The staff were so lovely aswell 🥰

10 August 2024
Unprompted review
Evolution Laser Clinic logo

Reply from Evolution Laser Clinic

Hello, thank you for your positive review! Team ELC

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