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Evlo Reviews 11,516

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and ability to explain things clearly, making the process easy to understand. Many people highlight the excellent customer service and efficient service, noting that staff members are often described as friendly, patient, and supportive. However, some customers were dissatisfied with the payment process, mentioning issues like intrusive application requirements, a lack of timely updates, and perceived unprofessional behavior from staff. A few other people also felt that the loan application process was time-consuming and that their calls were not returned.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being professional, knowledgeable,... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast, efficient, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful, polite, and efficient... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process easy,... See more

Payment

Users describe ambiguous interactions with payment. While some customers report quick loan approvals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam was smartly dressed, polite & courteous at all times. Very professional and knowledgeable about his role, made me feel welcome (even offered me a cuppa) made me feel at ease whilst I was there or... See more

Rated 5 out of 5 stars

I am with the Scunthorpe branch. The service is perfect. My account manager John is approachable and always infomative and friendly; he even remebers me in between long periods of confact. I am moving... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Ian at the Bradford branch. From start to finish, he was professional, friendly, and extremely helpful. He explained everything clearly, kept me updated throughout th... See more

Rated 5 out of 5 stars

The process was easy to follow from start to finish very professional with a personal touch. Paul my constant was honest, direct, kept in the loop with updates regularly and helped me throughout th... See more


Company details

Written by the company

Evlo is a business committed to financial inclusion, helping customers build a stronger financial future by empowering them with a personal, human approach and responsible borrowing options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

Excellent staff

They were very helpful polite and courteous, explain everything throughout the process. Jackie went up and beyond with her service,

13 April 2026
Rated 5 out of 5 stars

The whole experience was A+

The whole experience was A+, from the start to the end Evlo was professional, especially the underwriter who dealt with my case. The terms and conditions were clear, fantastic APR. I was made to feel at ease, understood and tailored loan to my needs. I can’t thank Evlo enough.

31 March 2026
Rated 5 out of 5 stars

EVLO is the place to go for a loan Just ask for Karen…

The customer an assistant an time that was spent helping me to get thur the complete application of the loan.Karen assisted me fron start to finish and make sure I understand everything in full detail.Along with her manager that was very helpful.He helps me understand how I can get ahead in the long run if I keep a float with my Finance.I felt very good walking out of the lewisham branch today.Thank you Karen

10 April 2026
Rated 3 out of 5 stars

The process itself took quite a while

The process itself took quite a while, the information that I sent through with id and all other verification details, was hard work. There were some errors or info missing from myself, however I was not contacted or followed up to advise that I needed to send it through again. However once that was out the way the rest of the experience went very smoothly and very efficiently.

10 April 2026
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Reply from Evlo

Dear Mr Taylor,
We appreciate your feedback and are sorry the initial verification process was difficult.Your feedback is invaluable and helps us continually improve our services to better meet your needs.

We're glad the rest of your experience was smooth.

Kind regards,
The Evlo Team

Rated 5 out of 5 stars

So easy and quick

So easy and quick. Ruby was very helpful, made everything so easy for me, all his answers to my questions was very understandable and helpful. Couldn’t be happier with the service I had gotten. Highly recommended Evlo

10 April 2026
Rated 5 out of 5 stars

Its the way they explained everything…

Its the way they explained everything and made me understand the way to keep on top of payments as we went over the paper work they made sure i understood everything before signing and then it was quick and easy

2 April 2026

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