The MOST flexible system on the market, at the most transparetn priice. Perfectly suited for our needs as propoerty agents and allows for easy access to data to reporting and handling increasingly com... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bogdan , my account manager, goes above and beyond to accommodate my ridiculously busy schedule. Without his expertise I would not have been as sucessfull as I have been to date with my sTL bookings.... See more
This is the second time Sam has helped us with some eviivo technical issues. One issue was more complicated with the connection of one of our rooms linking to booking.com, Sam was great at communicati... See more
Kay, Lauren, Adam, just to name some of the customer service team are incredibly patient, and extremely helpful! Very much appreciate their time, and ability to quickly resolve any concerns.
Company details
Written by the company
eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transforming collaboration, it provides an easy way to manage bookings, guests, property owners and online travel agencies (OTAs). Channels sing to your tune as the deepest integration ensures that rates, availability, photos, policies, taxes, messages and extras are automatically updated across all major OTA travel sites. Other superior features include unparalleled payment automation, AI-powered guest communications, a stunning free website, housekeeping and maintenance schedules, and essential performance dashboards. eviivo Mobile, our revolutionary mobile app, mirrors eviivo Suite and can be used by property managers, staff and cleaning teams, leaving you free to manage your business anywhere, anytime. See why eviivo is trusted by more than 26,000 properties worldwide!
Contact info
2nd Floor, Fora - Dallington Street, EC1V 0LN, London, United Kingdom
- 020 3103 3500
- enquiries@eviivo.com
- eviivo.com
4.5
Excellent
3K reviews
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good help and support…
Orj listened to my problem and tried to help me resolve it in various ways. She then called me back with a code which allowed me to log back into my Eviivo account. She was most helpful and patient with me throughout the call
15 April 2025
Unprompted review
Exceptional Customer Support!
Sam in Customer Support was exceptionally helpful to resolve my query today. He helped me to access all the details I needed with calm efficiency.
15 April 2025
Unprompted review
Very intelligent and helpful advice
15 April 2025
Unprompted review
This is a marvelous company!
We have been customers of Eviivo for a decade at least. In our opinion their service is absolutely superb. In saying that I am thinking of the product, but you have to add to that the effort made by their customer support department, all the members of which are top notch, have amazing product knowledge, and very swiftly answer requests for help, and equally solve the problems quickly.
14 April 2025
Unprompted review
Excellent Service
Spoke to Kay today in the Live Chat which was only a couple of minutes wait. She understood my query immediately and investigated it and resolved it within minutes. Excellent Service
1 April 2025
Unprompted review
The live chat element is really good
The live chat element is really good, they have actual responsive people who provide swift answers with confidence. I spoke with Kay and she was super helpful
1 April 2025
Unprompted review
Thank you Mhamed!…
Thank you Mhamed for assisting me on the telephone today.
Got through very quickly.
Very nice, patient gentleman who got my account back in business immediately.
Made sure I was logged in before I went on my merry way! Much appreciated.
1 April 2025
Unprompted review
Excellent- just so helpful
24 March 2025
Unprompted review
The only problem I had was actually…
The only problem I had was actually getting through to someone to talk too. Once I got through they were fantastic quick and helpful. Thank you
14 March 2025
Unprompted review
very helpful and knowledgeable customer…
very helpful and knowledgeable customer service agents, even with technical issues. They know their system well. Its what sets eviivo apart from the rest. I used siteminder before and their customer service was worse than useless.
21 March 2025
Unprompted review
Anika was amazing from start to finish
Anika was amazing from start to finish, I’m not very good with technology and she helped me get set up even though I must have been so frustrating at times, she was so patient and helpful. I would 100% recommend her to anyone wanting to get set up on eviivo
17 March 2025
Unprompted review
He resolved my problem politely
He resolved my problem politely, quickly and efficiently.
17 March 2025
Unprompted review
Very knowledgeable and respectful
Very knowledgeable and respectful. Dealt with all my queries effectively and with a great attitude. 5* thank you sam
18 March 2025
Unprompted review
Adam on the help desk is very…
Adam on the help desk is very knowledgeable and helpful - always good to have a calm, polite expert on hand when you start to get in a flap!
14 March 2025
Unprompted review
Zahra B really helped me and was…
Zahra B really helped me and was patience and knowledgable. The previous activations guy did not want to.
14 March 2025
Unprompted review
Reply from eviivo
Thank you so much for your review Carol. We appreciate you taking the time and are very pleased we were able to help !
Excellent and efficient service via…
Excellent and efficient service via 'chat'. My issue was solved promptly.
4 March 2025
Unprompted review
Reply from eviivo
Hi Dympna, we are really happy to have been able to help ! Thank you so much for taking the time to leave your feedback..
Seifeddine was incredibly professional…
Seifeddine was incredibly professional and patient with me!!!! I am not very tech savvy but he took me through everything in a way that I could understand and got my problem all sorted. Couldn't thank him enough. Eviivo are lucky to have him. Thank you
27 February 2025
Unprompted review
Absolutely amazing customer service
Absolutely amazing customer service! Sam is Great! Thank you for all your support!
24 February 2025
Unprompted review
Fantastic telephone customer service…
Fantastic telephone customer service support.
17 February 2025
Unprompted review
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