Everytopbrand Reviews 73

I recently had the pleasure of shopping at EveryTopBrand, and I must say, their service has been absolutely amazing! From the moment I placed my order, I was impressed by how promptly all my emails and messages were answered. It’s clear that customer satisfaction is a top priority for them.

When my order arrived, I was thrilled to see that all the clothes were in perfect condition, just as described. The quality exceeded my expectations, and I couldn't be happier with my choices.

Overall, my experience with EveryTopBrand has been nothing short of fantastic. I highly recommend them to anyone looking for quality clothing and exceptional customer service!

Customer service has gone above my expectations. They answered my emails on bank holiday weekends.
The items I’ve received are more than what I expected also. The quality of items is brilliant. You can tell they hand pick the items and check them over before sending. The incentives to order higher values are more than you’d expect with them being technically a freebie. I would recommend purchasing and will be having these as my first choice for purchasing preloved clothing stock.

Charles and Lisa have been amazing from the moment I contacted them. Being new to reselling, I was keen to get advice and they had no issue taking time to give me fab advice. Nothing was too much bother.
I had asked for products I thought would best suit me but they advised that rather than put my eggs all into one basket - I trust them to give me a selection. I am so glad I did. Best advice ever.

I have learned so much already from them but more importantly I feel that I am in safe hands. Having used other wholesalers - Everytopbrand outstrip the others. Communication with others has been next to impossible whereas Everytopbrand get back to you almost instantly even outwith office hours.

Looking forward to a great working relationship.

Look no further if you’re looking for a trusted wholesale supplier.

Excellent communication, super fast delivery and great products!

Really impressed with both customer service and quality products. I’ve been stung in the past so I was hesitant at first but I’ll definitely be back for more. Thank you

Highly recommended. Not only for the quality and service, but Charles is a REAL professional, treats you like a customer and these days, that’s much appreciated and rare. Will definitely come back !

From the first phone call on a Sunday I was impressed with the way that I was able to say what I wanted and was given the pertinent information to help me understand the business. I then had a follow up phone call to ensure that I had purchased the right goods and emails to instruct me of delivery which am within the specified time. The clothes were impeccable, clean and folded. Will definitely be using this service again.

I went to visit EveryTopBrand today for the first time. I initially contacted Charles at around 8:30am and by 9:30am I was drinking tea with him and discussing what I'd like to purchase. Charles gave me some absolutely solid advice (as I'm new to the industry) and shared his knowledge with me. I walked in with no real plan or in depth knowledge (just that I wanted to resell clothing) and I walked away with over 100kg of really good quality clothing and tons of advice what to do with it now that I've got it. I feel like I've known Charles for many years even though I've only known him 6 hours 😅 a true gentleman who doesn't just want to sell you clothing but who wants to help you also! I can see this being the beginning of a really great business relationship! P.s. Thanks for the tea, Charles! 😁

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I can't recommend this wholesale company enough! As a returning customer, I've consistently experienced exceptional service. Their team truly goes above and beyond when it comes to helping me select bespoke clothing items that perfectly match my vision. The variety and quality of their offerings are outstanding. What I appreciate the most is their fast delivery; I can always rely on getting my orders promptly, which is crucial for my business. If you're looking for a reliable partner in the wholesale clothing industry, look no further! Highly recommended!

Every Top Brand is an exceptional second-hand clothing wholesaler with a unique grading system that makes it easy to choose the quality you need, from Grade A to C. What really makes them stand out is the owner, Charles, who has been a pleasure to work with from day one. He goes above and beyond for his customers—he even went out of his way to help us out during an awkward time over the weekend. His dedication and friendly approach have turned him from a business contact into a good friend. If you're looking for a trustworthy and accommodating supplier, I highly recommend Every Top Brand.

I recently purchased some used clothing from here for the first time and the customer service was great, very helpful, professional and knowledgeable about the items they sell, I got my clothing within a couple of days and I was really pleased with what I got, definitely recommend this business.

Used every top brand a few times now and the service from Charles and his staff is first class. Would definitely recommend to anyone wanting good service and top quality second hand clothing.

**Warning to All Shoppers!**

I would like to share my extremely unpleasant experience with the e-commerce company, EveryTopBrand, to help others avoid the problems I have faced.

**Details:**

In November 2023, I ordered a product from the EveryTopBrand website, which never arrived. It has now been ten months, and I have tried to contact the company several times, but they only responded when I threatened them with legal consequences.

In their first response to my inquiry about the status of my order, the company expressed their regret and claimed they had shipped the product twice, but both times the courier company failed to deliver. Despite this, they only offered a 50% refund, even though the package never arrived, and according to the law, a full refund is required.

I clearly stated that this was unacceptable and demanded a full refund, as required by law. I also emphasized that after ten months, my patience had run out.

Despite this, the company did not respond to my last email and still tries to withhold a portion of my money, even though I never received the product.

**Conclusion:**

This company is not trustworthy and does not respond appropriately to customer problems. Through my experience, I want to warn others to be cautious when dealing with EveryTopBrand, as you may face serious difficulties and disappointment.

If anyone has a similar problem, I suggest contacting consumer protection immediately and avoiding business with such companies.

Excellent customer service.
Quality clothing perfect for resellers.
Very willing to work with customer to build a business 10/10

A wonderful company to deal with 5 stars! Being a complete newbie I sent an email with a few queries not expecting much of a response, however Charles took the time to call me and give me valuable business advice + product suggestions. They clearly look after their customers as he has since been in touch to see how I am getting on and if I need further help. The clothes I received greatly exceeded my expectations! They were clean, didn’t smell and came in a large variety of styles and sizes and I have managed to sell a lot of stock in only a handful of days. They are an honest business, very approachable, happy to support their customers and I look forward to buying from them again. Thank you for not taking advantage of newbies! 😅

Amazing communication with the owner. Above and beyond in both quality and service!

Couldn't recommend more! Charles and Rochelle have gone over and beyond to build an amazing relationship with myself and my partner! They have taken the time to understand my business model and to help take our business to the next level!
No matter the time or question they are there to help and support! they are going to do something amazing and new with our business and we are so excited to see where it goes! Communication is the key! Amazing!!!!!!!

First time buying was very unsure of what to expect, delivery cannot fault it very very quick. I ordered Vintage Adults all seasons box and a Sampler Selection Box. The clothes in the Vintage Adult box one top had a button missing but no damage on any of the other clothing. And unfortunately the clothes did have a unpleasant smell which we are taken have them cleaned before I sell. The Sampler box all the clothes were in good condition and had no smell at all. Some of the clothes do need ironing but over all I do not regret the purchase.

Great service and advice, stock was exactly as described. Look forward to business with you again soon.

Charles was kind enough to invite me to the warehouse and show me around, and discussed with me the grades of clothing that he had available. He put me at ease, as someone who was starting out. I got 4 HUGE boxes of clothing, and it is like Christmas!

I would like to thank the entire team for helping me through this process. I would highly recommend Charles and the team at Every Top Brand. Nothing is too much trouble for them