Everything Genetic Ltd Reviews 

717
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Covid test instructions too small for person with normal eye sight to read! Far too much information crammed into leaflet. Really it’s not rocket science is it? A few simple clear cut instructions on... See more

Rated 1 out of 5 stars

Test did not come on time defying its purpose. Poor service and money wasted. Paid £15 for nothing really. This company, like many other allegedly verified by our government, falls under category of t... See more

Company replied

Rated 5 out of 5 stars

I had to buy day two tests twice in October and November due to business trips to the continent. Each time, one pcr, the other lateral, there were no issues in ordering, receipt, use and return/report... See more

Company replied

Rated 1 out of 5 stars

AVOID AT ALL COSTS: We booked pre-departure tests but presumably due to their inadequate systems the receipt said the test would only be dispatched AFTER the departure, which was obviously completely... See more

Company replied

Company details

  1. Diagnostic Center

Written by the company

Everything Genetic Ltd, a genetic testing company, has been working with over 200 corporate partners providing PCR at home COVID-19 test kits, since the start of the pandemic. Their aim is to help get cancer patients back into clinics for vital testing and treatment. It has processed more than 400,000 samples over the past 12 months, culminating in launching a direct to consumer service in April 2021 to support travellers with their mandatory PCR tests.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

717 reviews

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2.7

All reviews

(717)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything went Swimmingly!

Most negative reviews it seems are from a long time ago. My experience was extremely positive and everything was very clear regarding the PCR Tests that were provided. Can't fault anything and will be recommending this firm to my friends and family. The tests arrived quickly and had clear and easy instructions.

22 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. This has been shared internally.

Rated 4 out of 5 stars

I received the package on the 3rd day

I receuved the package on the 3rd day. Actually I was about yo call when the package arrived but I understand its demandong and the manpower msy noy be enough. It was the first time testing myself. Your instructions was straight forward. It also took a little longer to get the results but thst could be the postage. But in all your service was good.

22 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. This has been shared internally.

Rated 1 out of 5 stars

Awful service

Awful service which is overpriced and cons people. Don't even see why they are in the gov. Website as they don't reply to emails dispite saying they will within 24 hours... £123 down the drain for the mandatory test which I didn't receive.

21 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your feedback on our COVID testing service. Please provide more information so we can review this internally

Rated 5 out of 5 stars

Lateral Flow service was impeccable

Lateral Flow service was impeccable! Quick dispatch after ordering, even quicker to get my result certificate, less than 15 minutes! Easy to follow process from start to finish.

21 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. This has been shared internally.

Rated 5 out of 5 stars

Great service!

I bought a day 2 test and a rapid antigen test. Really good service, easy to do the tests and very clear simple instructions. The lateral flow test was super easy to do and results were back within 15 minute! I followed along on the faster checks app and it was super easy to do. I also got some discount for purchasing these as a package which was great!

21 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. This has been shared internally.

Rated 5 out of 5 stars

No problems

No problems, results as soon as could be expected

20 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. This has been shared internally.

Rated 5 out of 5 stars

CPR Test

Test easy to follow. Results very prompt. I felt confident with the guidance leaflet

20 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. This has been shared internally.

Rated 5 out of 5 stars

Day 2 Testing arrived by the time I was…

Day 2 Testing arrived by the time I was back in the UK, and upon mailing it back I got my results within 48 hours.

20 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. This has been shared internally.

Rated 5 out of 5 stars

Outstanding COVID PCR D2 service

Always a little unsure when choosing a new on-line service provider; especially related to COVID-19 anything! Needn't have worried did exactly what they said they would, when they said they would, reasonable pricing and great service. When I misplaced my result and emailed them they raised a ticket instantaneously and forwarded a copy within 4 minutes and closed the ticket a minute later. Now that's what I call impressive! Thanks Everything Genetic!

18 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. This has been shared internally.

Rated 5 out of 5 stars

Great service

Great service. I had to take a day 2 test after travelling. The kit arrived on time, very clear instructions and very quick turnaround of the results. I would definitely use Everything Genetic again. Highly recommended.

16 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. This has been shared internally.

Rated 5 out of 5 stars

After hearing of others having problems…

After hearing of others having problems receiving their PCR tests and/or delays in getting results we were relieved to receive our test kits the day before they were needed.
We posted our completed tests on the afternoon of day 2 and received the results by email on the morning of day 4.
The cost was £60 each for 2 of us plus £3 postage.

16 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to feedback on our COVID testing service. We are happy you were pleased with the service provided. This has been shared internally.

Rated 5 out of 5 stars

Swabs were delivered promptly

Swabs were delivered promptly, a couple of days before we returned from our holiday. We sent them off via NHS priority post box, as instructed and we could track to confirm delivery. Both my husband and I received our results less than 24hrs from swabs being received at EGL.

16 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your feedback on our COVID testing service. We are pleased you are happy with the service provided. Your comments have been shared internally.

Rated 5 out of 5 stars

Efficient and Helpful

Test was waiting for me when returned home. Easy to follow instructions and prompt result. In all very pleased with this company and would recommend.

16 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your feedback on our COVID testing service. We are pleased you are happy with this service. Your comments have been shared internally.

Rated 5 out of 5 stars

Once ordered and details given I had…

Once ordered and details given I had nothing else to do. The test kit arrived before I came home from my holiday so that I could do my PCR test straight away and post it. I received my result the following day. The whole process was very simple.

15 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. This has been shared internally.

Rated 5 out of 5 stars

Clear & easy test

Very clear directions to perform test. Only nuisance was having to go to post office to send it off. Response by email fast ( 2 days).

15 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to provide feedback. We are pleased you are happy with the service provided. Your comments have been shared internally.

Rated 4 out of 5 stars

Everything worked out at the end but…

Everything worked out at the end but the website states that an email will be sent once the kit has been shipped which did not happen. Not a very user friendly website but as I mentioned we got the results 2 days after the tests were sent to the lab.

15 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to provide feedback on our COVID testing service. We are pleased you are happy with the service provided. This has been shared internally.

Rated 1 out of 5 stars

Don’t use if you’re relying on these results for ending quarantine or pre travel

Ordered x2 day two tests. Have now been back in the country ten days and no sign of the tests. Can’t speak to anyone, no ring backs from leaving your number and I want a refund as these tests are now pointless. Could have isolated and got out quicker than receiving these tests.

15 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your feedback on our COVID testing service. Please provide more information so we can review this internally

Rated 1 out of 5 stars

Turnaround time too long

Turnaround time was far too long, missed flight as a result. Cheers!

15 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We do state that results are provided 12 to 36 hours after scanned receipt at the lab. This does not include delivery, which sometimes can be affected by local delivery services and weekends. This feedback is shared internally for review.

Rated 5 out of 5 stars

Perfect

Very easy to order and both the LFT and the PCR (Day 2) test arrived quickly. Didn’t end up using the LFT as rules changed but the day 2 test was easy to use, had clear instructions and came back with our results quickly. Would definitely use this company again if I was travelling.

15 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to provide feedback on our COVID testing service. We are pleased you are happy with the service provided. This has been shared internally.

Rated 5 out of 5 stars

Quick delivery of test kit

Quick delivery of test kit, fast results

14 October 2021
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for taking the time to provide feedback on our COVID testing service. We are pleased you are happy with the service provided. This has been shared internally.

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