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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the process of collecting samples easy and efficient, with many appreciating the convenience of at-home testing. The results are often seen as informative and comparable to those from traditional medical labs, helping people understand their health better and make informed decisions. However, a significant number of people were dissatisfied with customer service, describing it as unhelpful, difficult to reach, and unresponsive. Many encountered issues with contacting the company, reporting that their inquiries went unanswered or that they received conflicting information. Some customers also experienced problems with product descriptions, finding them misleading or incomplete, particularly regarding single-use items or kit expiration policies.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express dissatisfaction with product... See more

Service

Clients share ambiguous opinions on service. While some customers praise the service, highlighting its... See more

Customer service

Users describe negative interactions with customer service, consistently reporting a lack of helpfulness and... See more

User experience

People report ambiguous experiences with user experience. Many customers found the process easy, efficient,... See more

Customer communications

Consumers find contact to be a frustrating experience. Many reviewers report difficulties reaching customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I warned them I would do this . . . . They didn't think my concern/complaint merited a response. . . . . Don't order their food sensitivity (or possibly any other blood-based) test without first linin... See more

Company replied

Rated 5 out of 5 stars

Easy to gather sample, clear instructions & online videos. Straightforward shipping thru USPS. Only confusing step was blank label for sample packet. Watched video 2x to be certain what info was neede... See more

Company replied

Rated 5 out of 5 stars

Some shocking results but they were right about those. I notice several folks who can't follow the simpl blood draw directions. It is not that hard at all. Presson your wrist and hold your pricked fin... See more

Company replied


Company details

  1. Home Health Care Service

Written by the company

Join thousands of individuals who have already taken charge of their health with Everlywell. Whether you're proactively managing your well-being or seeking answers to specific health concerns, we're here to support you on your journey to better health. Visit us at www.everlywell.com to explore our range of testing options and start your journey towards a healthier, more empowered you.


Contact info

3.2

Average

TrustScore 3 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

Instructions on collecting samples…

Instructions on collecting samples aren't clear. They could make it easier to collect saliva samples by providing tools and resources for those who have never done it before.

13 January 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thanks for your feedback! We're sorry the saliva sample instructions weren’t clear. We appreciate your suggestion to provide better tools and resources for first-timers. We'll definitely pass that along.

Rated 5 out of 5 stars

Great kit!

The kit was very easy to use, the instructions were easy to follow.

7 January 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're happy to hear that you enjoyed the ease, efficiency, and privacy of at-home testing.

Rated 2 out of 5 stars

The test results do not seem accurate…

The test results do not seem accurate based on previous results.

14 January 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

Rated 5 out of 5 stars

Easy process

The directions were easy to follow, & I was pleasantly surprised at the turn around time of my results. The results were also easy to understand & clear.

26 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thanks for your great review! We’re so happy to hear that you had a smooth experience with us. Your support means everything!

Rated 5 out of 5 stars

Time to make corrective steps. Thank you!

My doctor closed her office after decades of service to us. Being a diabetic, I used to get her to prescribe blood tests so I could see how I was doing. But after a few months, I decided I should order an HbA1c test and I'm glad I did. My sugar was alarmingly high and I've taken corrective steps. I also ordered another A1c to test again in a few months. Thanks for making these tests available to us!

1 January 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review, ! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs. 💚

Rated 5 out of 5 stars

Great product and easy

My kit was easy to use and had great instructions! Shipping it back to them is taken care of by Everlywell. After they received my package, results were received after two days.

23 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Everlywell. Your satisfaction means a lot to us!

Rated 4 out of 5 stars

Test was easy to do

Test was easy to do and I got the results quickly. I gave it a 4 because it came back with a food sensitivity to coffee which Ive never had.

27 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for sharing your positive experience! We’re delighted that you found our service helpful and efficient. Please do not hesitate to reach out if you have any questions at contact@everlywell.com. We can’t wait to assist you again!

Rated 1 out of 5 stars

Ridiculous and inaccurate

Most of the the things that were rated high for me are things I eat regularly with no issues. The things I eat that do give me issues were 0s. I don’t believe that this is a very good test at all. Totally not worth the money!

25 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

Rated 4 out of 5 stars

When I requested my first test I…

When I requested my first test I received the test packet and sent in my blood sample. Everlywell responded that I had not included my registration number with my blood sample and they sent me a registration number and an online way to include it with my blood sample, which I did. The results showed that my testosterone level was high and Everlywell indicated their concern about the testosterone level. I thought that maybe I had some testosterone on finger when I did the prick for the blood sample, so I tried again. That time the results showed that while at the upper level, my testosterone level was only marginally higher than than the standard level. I appreciate the genuine help and concern that Everlywell showed for me. They care. That's why I'll keep using their testing service.

16 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thanks for your wonderful feedback! We're excited that you found our services helpful. We appreciate your trust in Everlywell!

Rated 1 out of 5 stars

Food concern and great mail promptness

I liked the prompt delivery and easy results, what I thought was interesting is I cannot eat dairy I cannot break down the protein, I haven't had diary since 1985, I get violently ill and end up in the hospital. I wonder why that did not show up as a high Reactivity concern. makes me wonder about the validity of the test. It's an expensive test that didn't show this but also said dairy was in the moderate sensitivity, and casein and whey were in the mild reactivity. Like I said I have very violent reactions to both of those. I wonder if you can explain that. Feel like I wasted my money on this test .

28 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

Rated 5 out of 5 stars

Fast results

Fast results, easy to read, professional, led by a doctor, and courteous.

9 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

We appreciate your kind words! It’s great to know that our services met your expectations. Thank you for choosing Everlywell!

Rated 5 out of 5 stars

Everlywell Has A Great Selection Of…

Everlywell Has A Great Selection Of Tests You Can Do At Home. My Kits Always Come Quickly And With Easy Return I Get Results Quick!

27 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for the fantastic feedback! We're glad you found our process easy and effective. We look forward to serving you again!

Rated 1 out of 5 stars

Disappointed

I will say the test itself is very user friendly and fast. I got my results within 8 days of sending my package back. The follow up is what was terrible. I understand I got my results Christmas Eve and imagined I wouldn’t be getting a call till the 26th. To be safe I called myself the 26th and set up an appointment with a physician. No one’s ever called even though I was supposed to get a cell within 4 hours. I then called again the next day and they apologized and said they’d be calling today. Yet, still no call. Very disappointed in my service after receiving my results.

27 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review and we are truly sorry for the issues you experienced. Please reach out to us at contact@everlywell.com and our agents will gladly assist you!

Rated 5 out of 5 stars

Reliable Results

Reliable results, excellent service, and incredible customer care!

23 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're happy to hear that you enjoyed the ease, efficiency, and privacy of at-home testing.

Rated 5 out of 5 stars

Kits are easy to use

Kits are easy to use, results are relatively quick. I took the lipids test, which is fairly inexpensive (especially with a holiday discount!).

13 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're happy to hear that you've enjoyed the convenience of at-home testing with Everlywell.

Rated 5 out of 5 stars

The test kit was easy to follow

The test kit was easy to follow. The return sample was fast. I was informed every step of the way when the kit arrived, being processed, and when the results were ready. The results were very explanatory and informative what the next step should be. I was very impressed that a representative called to make sure we received the results and asked if we had any questions or concerns.

23 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review, ! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs.

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. They’ve had my samples for weeks and refuse to post the results even after I’ve emailed numerous times. They won’t refund me either. They first denied a sample from me with absolutely no reasoning then resent me out another box too late for me to track the part of my cycle I needed to so I had to wait for a whole other cycle to test. Sent my results in immediately and they’ve had them for weeks with no results posted. Will never use this company again.

26 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review and we are truly sorry for the issues you experienced. Please reach out to us at contact@everlywell.com and our agents will gladly assist you!

Rated 1 out of 5 stars

Crap product and results!

I had to take this test TWICE just for it to tell me I am mildly sensitive to GARLIC. A food that I have literally never had an issue after eating ever. Total waste of my time and money.

20 December 2024
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

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