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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the process of collecting samples easy and efficient, with many appreciating the convenience of at-home testing. The results are often seen as informative and comparable to those from traditional medical labs, helping people understand their health better and make informed decisions. However, a significant number of people were dissatisfied with customer service, describing it as unhelpful, difficult to reach, and unresponsive. Many encountered issues with contacting the company, reporting that their inquiries went unanswered or that they received conflicting information. Some customers also experienced problems with product descriptions, finding them misleading or incomplete, particularly regarding single-use items or kit expiration policies.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers express dissatisfaction with product... See more

Service

Clients share ambiguous opinions on service. While some customers praise the service, highlighting its... See more

Customer service

Users describe negative interactions with customer service, consistently reporting a lack of helpfulness and... See more

User experience

People report ambiguous experiences with user experience. Many customers found the process easy, efficient,... See more

Customer communications

Consumers find contact to be a frustrating experience. Many reviewers report difficulties reaching customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I warned them I would do this . . . . They didn't think my concern/complaint merited a response. . . . . Don't order their food sensitivity (or possibly any other blood-based) test without first linin... See more

Company replied

Rated 5 out of 5 stars

Easy to gather sample, clear instructions & online videos. Straightforward shipping thru USPS. Only confusing step was blank label for sample packet. Watched video 2x to be certain what info was neede... See more

Company replied

Rated 5 out of 5 stars

Some shocking results but they were right about those. I notice several folks who can't follow the simpl blood draw directions. It is not that hard at all. Presson your wrist and hold your pricked fin... See more

Company replied


Company details

  1. Home Health Care Service

Written by the company

Join thousands of individuals who have already taken charge of their health with Everlywell. Whether you're proactively managing your well-being or seeking answers to specific health concerns, we're here to support you on your journey to better health. Visit us at www.everlywell.com to explore our range of testing options and start your journey towards a healthier, more empowered you.


Contact info

3.2

Average

TrustScore 3 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Shop Around

PROS
1. At-home testing

CONS
1. I had to buy extra needles to poke my fingers.
2. I could not get enough blood.
3. I question the accuracy of my results.
4. The price point was high compared to competitors i.e. AffinityDNA, YorkTest, Cerascreen

LabCorp charges $199 to have in-person testing down with a licensed phlebotomist taking the sample. Everlywell charges the same price without the overhead of a brick and mortar.

Summary: Consider going to a competitor.

9 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear of the difficulties you experienced during the collection process and that you were disappointed with your results. We appreciate your thoughtful feedback. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com.

Rated 1 out of 5 stars

Took 3 weeks to get my results

Took 3 weeks to get my results back. The website says “Your physician-reviewed results will be ready in your account in a few days.” That is flat out false.

25 February 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that your results took longer than expected. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

Rated 5 out of 5 stars

The communication was great

The communication was great! I messed up my first test blotch because I wasn't able to get enough blood. I messaged them and they sent me a new test blotch and extra finger sticks. The results also came quicker than I thought.

14 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs.

Rated 4 out of 5 stars

I'll continue to use this service…

I'll continue to use this service however it needs an App for the Google Play store and I would like to see a more consistent results availability for the customer. I took a Testosterone test and mailed it back the same day on 3/3/2025 and the results are still not available as of 3/15/2025.

3 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your thoughtful suggestion - we have shared it with the appropriate team. We are sorry to hear of the delay in receiving your results. Please reach out to us at contact@everlywell.com if you still have not received your results.

Rated 1 out of 5 stars

Tested multiple times with womens hormone…

Tested multiple times with hormone test.
First test progesterone was low and when I questioned why it wasn't flagged low and was marked normal i was told thst all labs have different results and to just trust the lab.
Next test progesterone flagged low 3 months later. Same test and yet could NOT compare results as they used different ways to get results saliva vs blood. Then the units of measurement were different. When questioning I got told that my progesterone the first time actually was low and that lab was just not flagging low progesterone.
Waste of time. See a dr.

8 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your thoughtful feedback. Clarity and consistency are always our priorities— while we can assure you that both of your results are accurate, we understand how the lack of a "low" flag in your first test may have been confusing. As mentioned, this lab is currently refining its progesterone reference range, and feedback like yours has been valuable in that process. While different labs will always have their own reference ranges and methodologies, we are continuously working to refine and improve the customer experience. Thank you for sharing your insights! If you have any further questions, we’re happy to assist.

Rated 1 out of 5 stars

DO NO WASTE YOUR MONEY.

I NEVER write reviews but this one merits one. DO NOT waste your money on this test, it is absolutely a waste of money and not accurate at all. If you really want to find out your food sensitivities do either the MRT or ALCAT tests. Its more money but definitely accurate. Ive done the MRT and the Everlywell test. Everlywell was a huge waste and i totally regret trying it. They had an excuse for everything I said that i found was inaccurate.

24 February 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com.

Rated 5 out of 5 stars

Everything was fast with no hassle

Everything was fast with no hassle. Straight forward thank you.

12 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're so happy to hear of your positive experience, and appreciate you choosing Everlywell for your at-home testing needs.

Rated 5 out of 5 stars

My results were what I was wanting

My results were what I was wanting. And read almost exactly what I expected. With a few extra pieces of information. Very good experience!

17 February 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for taking the time to leave us a review! We're so glad to hear that you gained peace of mind from your test results.

Rated 5 out of 5 stars

Great information

Great information, received quickly.

1 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

We appreciate your kind words! It’s great to know that our services met your expectations. Thank you for choosing Everlywell!

Rated 5 out of 5 stars

This was a quick and easy process

This was a quick and easy process. The only issue I had was pricking my finger and getting enough to fall on the paper and fill the hole. But that was user error. I had only watched the video but once I read the instructions that came with it, it was pretty easy. Would definitely consider using Everlywell again in the future if I need one of the tests they offer.

3 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're happy to hear that you've enjoyed the convenience of at-home testing with Everlywell.

Rated 2 out of 5 stars

Questionable value. No CS phone number.

If you don't bleed easily, it is difficult to fill the card properly. Only provide 2 needle pricks. No customer service number...only email. Results provided fast. Food sensitivity worth trying once for curiosity if you have the disposable income to do it, but as documented in other research, results likely questionable for true food intolerance.

4 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear the collection process was difficult for you and that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com or you can call us at 888-813-0230. Whatever you need, we’ll be here to help you move forward with your results.

Rated 1 out of 5 stars

Absolute waste of time, money and pain.

The test is extremely expensive and while I was warned that it was not very accurate it was completely useless. It said I wasn't intolerant to any foods which is so laughably false. You of course cannot get a refund. Do not waste your time or money on this awful test.

7 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

Rated 5 out of 5 stars

Great customer service

Responsive customer service.
Accurate results

24 February 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for taking the time to leave us a review! We're so glad to hear that you gained peace of mind from your test results.

Rated 5 out of 5 stars

Test kits were easy to use and send

Test kits were easy to use and send, results were timely.

13 February 2025
Unprompted review
Everlywell logo

Reply from Everlywell

We appreciate your kind words! It’s great to know that our services met your expectations. Thank you for choosing Everlywell!

Rated 5 out of 5 stars

Results gave me clarity into what was…

Results gave me clarity into what was going on with me and my hormones.

2 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for taking the time to leave us a review! We're so happy to hear that you've gained helpful insight from your test results.

Rated 5 out of 5 stars

Great customer service

Great customer service, fair pricing, quick turn around time for test results and good explanation of tests.

4 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thanks for your great review! We’re so happy to hear that you had a smooth experience with us. Your support means everything!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. The first time I did a blood test, I could not fill the needed circles. The staff was very helpful and reached out with tips that could help. They also sent any new materials that I needed to try again.

4 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Everlywell. Your satisfaction means a lot to us!

Rated 5 out of 5 stars

Great product and service

Fast, efficient and very helpful

28 February 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review! We're happy to hear that you've enjoyed the convenience of at-home testing with Everlywell.

Rated 3 out of 5 stars

Average

Don't be in a hurry. This is not a quick test if your looking for fast results. Directions and test blot do not coincide with each other. Do not recommend. Website is very easy to navigate.

1 March 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your review. We're sorry to hear that your results took longer than expected. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell.com. Whatever you need, we’ll be here to help you move forward with your results.

Rated 5 out of 5 stars

My test results raised a red flag that…

My test results raised a red flag that led to a diagnosis. Knowing that I have this condition gives me the ability to finally treat it and hopefully feel much better soon! This is the 3rd test that I’ve taken through Everlywell over the past few years. And the first time taking the Women’s Health Test. I’ve been impressed with the accuracy of the results when compared to some of my hospital lab results. My doctor’s office was very limited in what they can order, and these tests filled in the blanks! The more that you know about your body the better you can take care of it!

28 February 2025
Unprompted review
Everlywell logo

Reply from Everlywell

Thank you for your fantastic review! It’s our goal to provide the best service possible, and we're so happy to hear that you've gained helpful insight from your test results!

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