Eveline Cosmetics Reviews 152

TrustScore 4.5 out of 5

4.6

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Company details

  1. Cosmetics Store

Written by the company

Eveline Cosmetics ist eine zuverlässige Marke, die seit dem Anfang der 80er Jahre auf dem Markt tätig ist. Mit voller Hingabe entwickeln wir Kosmetikprodukte, die die Erwartungen der anspruchsvollsten Kunden befriedigen. Unsere Experten verfolgen Trends in der Schönheitsbranche. Wir geben Ihnen ein Stück von unserem Wissen und unserer Erfahrung, die wir in den letzten Jahrzehnten gesammelt haben. Wir sind der größte Hersteller und Exporteur von Kosmetika. Unsere Produkte sind in über 80 Ländern weltweit erhältlich. Wir sind Experten in Kategorien: Make-up, Körperpflege, Gesichtspflege und Haarpflege. Unsere Kosmetika werden speziell auf die Bedürfnisse der Kunden zugeschnitten und erfüllen höchste Qualitätsstandards. Die von uns implementierten GHP- und GMP-Systeme gewährleisten eine Produktion auf dem weltweit besten Niveau. Diese Systeme umfassen eine Reihe von Richtlinien im Zusammenhang mit der Umweltverträglichkeit der Herstellung, Kontrolle, Lagerung und Versand von kosmetischen Produkten. Zudem entwickeln wir auch vegane Serien, und unsere Marke ist auf die Zertifizierung des Vereins für Tierversuchsfreie Kosmetik stolz.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

152 reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I’m happy with the products

I’m happy with the products. Have tried many different ones. Never wrote a commment on them before. But changing the name on the website to Ewelina Kosmetyczna is GOAT 🤩 and could not be left without a comment. Respect for supporting kids fighting cancer 👍

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Customer service is worthless, they don't reply

I wrote a bad review about their advertisement and their customer service. Eveline replied to contact them and provided an email address. I contacted them a few times and NEVER received a reply.

Don't pretend to be trying to solve problems if you clearly don't have any intention to help your customers!

3 November 2025
Unprompted review
Eveline Cosmetics logo

Reply from Eveline Cosmetics

Dear Madam,

We are very sorry to hear about your experience. We have not received any message from you so far. We truly want to clarify this situation, so please provide us with your email address, and we will contact you directly to make sure everything is resolved clearly.

Kind regards,
Customer Service Team

Rated 1 out of 5 stars

Sneaky “gift”

They’ve added nail polish to my cart automatically, named it GIFT (usually you don’t pay for gifts, or?) and then refused to refund the amount I paid for it (which I noticed in the invoice) as it is apparently my fault I didn’t removed it from the cart.

Are you all okay in the company?
Don’t blame me as a user, blame your dark UX practice.

It is “just 1€” but if they do it to 1,000 customers, they get +1,000€ just from this sneaky cheating.

18 September 2025
Unprompted review
Eveline Cosmetics logo

Reply from Eveline Cosmetics

Dear Madam,

We would like to kindly inform you that the gift automatically added to the cart can be removed during the order process – after proceeding to the cart – and only by the person placing the order.

We have received your message regarding this matter and responded immediately after receiving it. Your complaint has been reviewed in your favor, and a refund for the gift has been issued.

We would be very grateful if you could update your review to reflect the positive resolution of this case.

Thank you for contacting us, and please accept our apologies for any inconvenience caused.

Sincerely,
Customer Service Team

Rated 1 out of 5 stars

**** Fraud*****

**** Fraud*****

I recently purchased several Eveline creams from their official website with the intention of giving them as gifts. However, upon receiving the products, I was very disappointed to find that the expiration dates are extremely close (within 6 months). It is unacceptable to send products so close to their expiry date without clearly informing customers at the time of purchase. This makes the creams unsuitable as gifts and creates a very negative shopping experience.
I have sent emails to customer service but anybody has not responded yet.

27 August 2025
Unprompted review
Eveline Cosmetics logo

Reply from Eveline Cosmetics

Dear Madam,

We kindly ask you to contact our Customer Service Department at info.eu@eveline.eu
so that we can clarify the situation and work together to find a satisfactory solution for you.

Unfortunately, we do not see any message from you in our mailbox.

Your satisfaction is very important to us, and we will do our best to resolve this matter as quickly as possible.

Sincerely,
Customer Service Team

Rated 4 out of 5 stars

very short expiration dates

I ordered several Eveline creams online to give as gifts, but unfortunately, the products I received have very short expiration dates.
Later, I sent an email to customer service and they refunded.
This is nice to see they care about their clients.

21 August 2025
Unprompted review
Eveline Cosmetics logo

Reply from Eveline Cosmetics

Dear Madam,

We kindly ask you to contact our Customer Service Department at info.eu@eveline.eu
so that we can clarify the situation and work together to find a satisfactory solution for you.

Unfortunately, we do not see any message from you in our mailbox.

Your satisfaction is very important to us, and we will do our best to resolve this matter as quickly as possible.

Sincerely,
Customer Service Team

Rated 1 out of 5 stars

I tried Eveline Micellar Face Wash Gel…

I tried Eveline Micellar Face Wash Gel based on the label “sensitive” skin, however two days after use, I started noticing a skin reaction on my face.
I would refer back to my old facewash, which I have been using with no skin issues.

15 June 2025
Unprompted review
Rated 3 out of 5 stars

Giving this a 3 star for now due to…

Giving this a 3 star for now due to only just starting using it I have been using the slim extreme 4D scalpel and it's doing something I applied it to my arms thighs chin and neck been using it for around 4 days of a night before bed the warm isn't too warm and was applying tonight and it was painful the areas I have been applying it to hurt to touch like I have been in a fight 😂 I am hoping that this means it working and I am not having a reaction 😂 but we will see I will edit the review when I know for sure

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Eveline Cosmetics is very Useless

I have purchased an item of eveline.eu, Eveline Cosmetics S.A. sp.k. , Name of the product: "Eveline Cosmetics Laser Therapy Total Lift". The product is over priced and after using for 15 days and still there is no result. I'm really dissatisfied. Very bad product. No result. Huge price. Highly not Recommended!!!

10 September 2024
Unprompted review
Rated 1 out of 5 stars

Really unprofessional

Really unprofessional, forget it, there are many other brands with better products than theirs and of higher quality!
Terrible experience, they offer me a collaboration on Instagram to sponsor their skincare products, I refuse and ask for the possibility of sponsoring the makeup line more in line with my passions. They tell me they don't sponsor it anymore (which isn't true because they sent it to all the influencers), they tell me to contact them later. I contacted them again months later after seeing that they had started sponsoring makeup again and guess what? they view and don't reply and BLOCK me.

3 October 2024
Unprompted review
Rated 1 out of 5 stars

It's a fraud

It's a fraud! They put one price when you buy online and then change it, adding the price for shipment (giving some extra discounts that reduce your price that it's lower that include free shipment). The problem is that they add it only on the last step, so you can make an order being sure that you have free shipment.
Then it's not possible to cancel the order, even one minute after the order, and the support is not helpful!
Given that they change the price, I consider it's a fraud and I will never use it again!

2 September 2024
Unprompted review
Show reviews in all languages. (152 reviews)

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