Europcar Norge Reviews 

super easy reservation and tracking of rental car. highly recommend

easy and quick handling, good car in a very good condition. easy giving back. parking area need more light.

Staff is very nice, multilingual, professional and helpful, cars very clean

Ease to pick up and deliver. Great fuel efficiency with the selected model.

45 Euro for administrationsgebyr, for at videresende regning.
Avoid this company

Good service ; car was in good condition

It was in general a overall good experience. From the moment of the online reservation, continuing to the check in desk where the clerk provided all the useful information, the car itself and the quick return. There was a small hiccup with billing but my contact got a quick response and a proper fix. I come from a lifetime of using Sixt and this was an improvement.

The employee was friendly, but not very clear in explaining exactly what I had to pay for in advance.
Then he did not go with me to the car to give some explanation, which was very annoying, because we got a different car than expected (hybrid, I think we got an upgrade, because it was also bigger than expected) which we have absolutely no experience with and the instructions in the car were in Norwegian. Very incomprehensible, because how many Norwegians rent a car from an airport? To ask for an explanation, I walked back to the counter, but the counter was already closed. Since I had no Internet connection at that time, I couldn't look anything up on the Internet. Calling customer service proved useless, as they were closed. I got a recording saying that I should just send an email and then I would get an answer on the next business day. So that would take two days. Then I called Road Assistance, but that was only a recording in Norwegian, after which the connection was disconnected. Eventually I was able to call an acquaintance who knows about hybrid cars, so I knew a little better how to drive it. So without that knowledge, I would have had to drive that car to the hotel with "trial and error", which I find very irresponsible. Very customer unfriendly to receive renters in such a way. What car rental company that rents cars for Fly-Drive vacations is closed on the weekend when most travelers arrive? It seems like a clever way to make more money by charging extra for 'pick-up during closing time', by being closed on the busiest days. And then you get no service at all. For return, I only had to throw the key in the mailbox, so that was convenient.
Afterwards, I received an invoice that charged "other revenues". I had to send several mails to find out what exactly this was (first they said it was tolls, but we hardly ever drove on toll roads), but in the end I did get a neat and detailed reply from the office in Ålesund, which showed that it was mostly ferries, which was correct. So that may also be indicated more clearly on the invoice.
To end with a positive note: the car was great (once I knew how to drive with it) and very clean, so no complaints about the car!

Thanks for the good service

Smooth pick up, everything was prepared in advance, it took probably 3 minutes and I was sitting in the rented car. Same with the drop off. This should be the standard how renting a car should happen everywhere.

The guys at Europcar Oslo Airport are absolutelky awesome. I f you want to understand how car rental and customer service should be carried out, go and see them. The best car rental experience I have ever experienced. Completely at odds with any other Europcar rental I have had. No hassle, quick, friendly, responsive, cheerful, no hard sell...just perfect. If I could give 11/10, I would.

We are super happy!! We have rented a car in OSLO for 7 days during Easter,
The collection was super good, they gave us a wonderful spacious and super comfortable Suzuki for 4 people (with their respective backpacks).
We have traveled wonderfully doing 1600km through Norway (the car had the AutoPass installed so it is very convenient for the tolls),
Then, to release it, there is a locker where the key is left at the agreed time, so if you are in a hurry for the flight, you have no problems.
The documentation issue, super well explained from the first moment, the deposit, the rent, and the autopass.
(It is true that we took photos of the car as soon as we took it with the flaws and scratches it had so that we did not have problems later, although this has not been necessary to be honest).

There was talk of an additional day being charged 75 euros, in practice I was charged more than that. In addition, the car had an almost full tank and according to the receipt it was recorded that 12 liters were missing, let's assume that this is true, I was charged over 30 nok for each liter even though the average price at the gas stations is about 22 nok.

Disaster. I get a parking fine and I had no option to pay it because I didn't have a Norwegian bank account, neccesary in this case to pay to Bergen's police. So I asked them SEVERAL times and the answer was the same: "We can do it for you and will chage you it in the next invoice with the tolls and ferries" (there are a lot in Norway). They didn't charge that amount so we ASKED again and they said: "Don't worry, that means you have no fine". We let it go becouse they said that to us several times and then 7 MONTHS AFTER, I received a letter in my home country saying I had to pay an extra charge apart from the fine to Europcar, when the deadline had already passed 10 days before and I had no option. Now they are trying to steal me 1850NOK for theirselves.
Never again with robbers and liers.

Worst rental experience I've had!
The car was fine and the staff was nice. We asked how to return the car and they told us that we have to go through the device that takes 360° photos and if there was nothing there we shouldn't worry.
The next day we get a claim for damages for 9000 nok for a series of scratches and dents that we have never seen before! Also the photos had been taken in an open car park outside among other cars, we didn't leave the car there so it had been used after us!
We feel scammed! They even sent us a letter from a law firm!
We will sue!