Europcar France Reviews 

If I could give no stars I would. Charged £556 for a small scratch on a white car that stayed white it was so shallow. Unfriendly member of staff that processed the return too. I will never use this company in France again.

I recently rented a car from Europcar at Orly Airport, and I must say the experience has been frustrating. After returning the car without any incidents, on time, and with a full tank of fuel (all proven with photos), I was surprised to see a €179 charge on my account. I called their customer service to inquire about this, but they told me to make a request on their website. However, when I tried to access the website, it was not working properly and kept showing errors.

I then called again and was asked once more to use the website, which is extremely frustrating when the site is down. It's disappointing to have such poor communication and no clear explanation for the charge.

I hope Europcar improves their customer service and provides clear information on charges, especially when customers return vehicles responsibly.

This review highlights your situation clearly and calls out the issues with the website and customer support.

Speeding Fine - €45
Europcar Admin Fee - €55

Make it make sense!

As if receiving a fine is not unpleasant enough (No one is going around in an unfamiliar territory trying to receive a fine on purpose), Europcar France think they deserve some money too just to look at their database and notify the authorities about who was driving THEIR vehicle.

It's an unreasonable fee and people have no choice in this - it's not like there's an option to supply details by one's self in the event of a violation.

This is profiteering on people's misfortune and is an absolute SCAM!

I had an amazing experience in France (Charles de Gaulle Airport) with a woman called Amanda. I was in need of a car and decided to rent from Europecar so I went inside the store where I met Amanda.

Not only did the process go fast but also she provided such a good service by telling me what roads I should enter to go to my destination. Also she gave information about what to do and how to get back to Europecar to deliver the car which would have been almost impossible without her advice and guidance.

She definitely deserves my recommendation when going to rent a car.

Absolutely NIGHTMARISH experience with these crooks.

Dropped the car back spotless, not a fingerprint in sight, keys handed over with a smile. Two weeks later—BAM—£260 vanishes from my account like a magician’s rabbit. No invoice. No email. Just radio silence and a gaping hole in my bank balance.

Getting answers? Good luck. Their phone lines are a joke and emails go straight to the digital abyss.

Steer clear of these bottom-feeders unless you enjoy surprise robbery. They dangle “cheap” rates like bait, then shank you with phantom charges the second you turn your back.

Zero stars. Would rather hitchhike through a war zone than give these con artists another penny.

I rented a car for 2 days at Lyon airport. The service was amazing. I was served by Thomas. He explained everything to me from the insurance to breakdown service.
He was kind and spoke well.
There was no pushy service.
Returning the car was very easy. Thank you Europcar.

The contract you sign is in French and in French only. Which means you don´t really know what you sign. There is no handover of car, where you can make sure the car has no damages. Excisting damages are not visible in contract. If you overlook an excisting damage on the car made by others, you are held responsible and charged for repairing the damage. I´m never going to rent a car at Europcar again and I will never recommend this company to familiy and freinds.

Car rental fell through at CDG airport, resulting in having to take a taxi to Sourdeval, Normandy. Cost 940€.
Next day cancelled remainder of contract and agreed to a 3 day penalty with remainder of rental and extra insurance to be refunded. This was agreed to by the customer service representative as well as confirmed by his supervisor. This happened on July 1 2025.
Having now twice sent enquiries regarding the refund and receiving an apology by case number for the delay, it is now November and we still haven't received a refund, in fact we seem to be getting ignored.
All we are asking is for Europcar to honour the agreement they made!
If this is how they honour agreements, best avoid.
Perry Brandt.
Sourdeval Normandy

Just received yet another deaf response with yet another case number referring to yet a previous case number. I am almost resigned to the fact that Europcar is dishonest and should not be trusted. I am not even waiting for an adjudication, I am just asking that they honour the agreement we had reached. Very disappointing.

Terrible experience with Europcar at the Lyon TGV train station. I wanted GPS and they upsold me a Volvo SUV. First, it was much too big for the narrow roads in France, Second, it was in terrible condition and dirty when we got it. I took photos of the car beforehand. The fan belt squeaked the whole time I had it. And then when I returned the car, they told me there were 2 new damages on the car and dismissed my claim that the damages were shown in the photos. So now I have to file a claim with the credit card coverage.

Additional info: I used the link Europcar provided to submit a complaint. It failed about 6 times when I tried to add photos, and I lost all the info. So, I submitted it without photos and it worked. Then, they finally gave me an email to send the photos, too. Received a reply that they decided that the damage was not pre-existing and would not remove the damage charge from my credit card.

So, I will never rent from them again. If you decide to use them, take photos of the entire car inside and out -- or accept their insurance coverage.

AVOID Europcar Marseille Airport - a car rental scammers which thought was a thing of the past! Wish I read these reviews before hiring from these terrible people. They are purposely very unclear about the upgrade costs, for example, I was told I could upgrade to a banged up SUV for EUR50, when in fact it was 50 per day plus 20% VAT! Charging almost 3x my original booking. I simply asked if there was a car with a slightly larger boot for the same price and they gave me options, but quoting only the daily price as the difference in cost with no mention it was a daily price. I found this out after I’d returned home and the card was charged. I had signed the French documents and they made no effort to explain the full additional cost that I signed up to. They appear friendly and it’s Europcar so you let your guard down. But these guys are filthy, cowardly, young cowboys conning family’s on holiday. It’s disgusting. Customer service is responsive but completely useless, hiding behind T’s and C’s and not giving a dot about customer service or ethics. Can’t believe these guys are allowed to continue - although Europcar are haemorrhaging money at the moment so maybe this is them trying to claw back… i predict europcar demise… They will reply to this with some rubbish saying contact customer services (UK & France) - I already have and they are just as bad as the young lads in Marseille.

Based on my experience I do not recommend renting from the Europcar Strasbourg Gare office.

Upon returning my car in September 2025, I had a dispute on a 6cm surface scratch on a car that had plenty of pre-existing issues (broken grill, scuffed fenders, broken antenna, scratches etc...). The employee stated he would not charge for the surface scratch. I signed the car return document and left.

Upon receiving the e-mail car return document later in the day (In Spanish), I used Google translate to review the document. It stated the car was in an accident and their was a dent. Totally wrong.

I went to the office and spoke with the manager and employee who filled out the form. They agreed it was incorrect and would fix it in their system. They didn't. Two weeks later I'm charged 714 Euro for the scratch. I have opened a case with Eurocar -- been a month and no progress.

Just not honest. Fraudulent / inaccurate car return statements. A manager who provides her e-mail and phone number for future follow-up...and the information is wrong. Very disappointing and bordering on blatant unethical business practice. Say no to Europcar.

Our car was run into while parked in a carpark in September. Europcar took 1700 Euros from our credit card to cover damage repairs. The Europcar representative at Lille Gare Europe (where we dropped off the car) assured us that Europcar would pursue the damage claim with the other driver's insurers and would keep us informed of progress. We have heard nothing from Europcar and have had no response to emails we have sent to their French customer services and to two addresses provided by their Lille Gare Europe branch.

Europcar France's reply below has asked us to follow a link to a form to provide information. We have tried this multiple times (and had already tried this in the past few weeks as a way of contacting their customer services) and each time the form is rejected, with the message "Sorry, your request couldn’t be sent. There was a technical error on our side."

So bad customer service, they handled very badly the accident of my car, they would ghost me on emails or wash their hands, they have also charged me a lot of fees that weren't agreed upon like "qualified office" and some "environmental fees". so they charge you like for a premium service and underdeliver.. do yourself a favor and avoid them

Our rental car was scratched and we received two invoices for the damage of £1500. When we asked for the repair report this was for £950 so no explanation for the extra invoice. Multiple emails and phone calls with no good response. No response to a formal complaint (5 weeks and waiting)

Very disappointing experience – would not recommend Europcar

Overall, I got the clear impression that the staff tried to trick me into paying for an upgrade and for damages that were already on the car when I received it.

When picking up the car, the agent first tried to persuade me to upgrade to a larger vehicle. Then he attempted to give me a manual car, even though I had booked an automatic. It also took about 1.5 hours before the car was finally ready for us – a very slow and frustrating process.

We were told to email photos of any unregistered damages within two hours. The car had numerous damages that were not listed on the report. I sent the photos within the required time, but was later told it was “too late” due to the long wait during pickup — something completely beyond my control.

When returning the car, the staff tried to charge us for these same damages. Fortunately, I had photo evidence proving they were already there.

All in all, a very poor experience. I cannot recommend using Europcar.

We got the runaround when we came to pick up the van we had paid for online, because the van we had rented (nine-passenger Mercedes) requires the driver to have at least five years of driving experience. We have driven for decades, so we were surprised when we were informed that we weren't allowed to drive the vehicle we had paid to rent. (We had recently moved to a different country and had newer driver's licenses that didn't indicate our earlier driving experience.)

We were given a different, "non-premium" vehicle without the price being changed, and we were informed that if we re-booked on the spot the price would be double what we had originally paid. This felt like a bit of a scare tactic. We were then informed that they needed a 500€ deposit.

We spent most of our trip scared that they might try to accuse us of some damage to the vehicle when we returned it. We were pleasantly surprised, however, that the checkout process went much more smoothly than expected. (It would NOT have gone smooth if we had not taken extensive pictures both BEFORE and AFTER the rental, since we were asked to prove that a bump on the right side was present before we picked up the car. Take pictures!!) The woman who helped us informed us that we'd get the whole deposit back. That was nice.

On the whole, an OK experience. The price was stiff, but I understand that it's not cheap to run a car rental service, and being somewhat draconian and stiff is probably necessary to keep the business afloat.

This is for Europcar nice airport
If I could give zero stars I would. We booked through EasyJet expecting a straightforward hire, but Europcar managed to turn it into one of the worst customer service experiences I’ve ever had.

First, we were left standing in a queue for over an hour just to pick up the car. Then, without ever explaining it to us, they added on extra insurances and charges we never asked for (then even added special equipments hire that we never had) – only to hit us with an extra £400 after the fact. When we challenged it, they claimed we had “signed for everything,” despite the fact nothing was ever explained at the desk and we were simply told to sign to release the car.

This feels completely dishonest and exploitative. We basically got scammed. We will never use Europcar again and I would strongly warn anyone else to avoid them. There are plenty of other car hire companies that don’t treat customers this way.

WE WROTE EXACT SAME REVIEW ON GOOGLE MAPS AND THEY REPORTED IT - GOOGLE REMOVED IT - THIS IS COMPLETE SCAM COMPANY TRYING TO REMOVE GENUINE CUSTOMER REVIEWS AND GOOGLE ALLOWS IT. DON'Y TRUST THEIR REVIEWS ON GOOGLE MAPS.

Keddy via Europcar Paris Charles de Gaulle

We received a fine after the rental. We were told we had 14 days to challenge this. We have emailed Europcar France and UK as they provided no information about what the fine was for or how we should pay. No reply and the deadline for appeals had passed. We have spoken to the UK team twice who have not helped. Cannot get through on the phone either to the French customer services. I can’t speak much French anyway. You would think lots of English people would hire a car in France so I’m surprised the UK office cannot or will not help. So we have a fine. Not sure what for and not sure how to pay it and no one is helping us despite our best efforts. The fine has now been taken from our credit card without any response from Europcar to our queries. The company gave us 14 days to appeal before they took the money but with no clear way of doing this. To add insult to injury today they have been in touch to say they have breached GDPR and shared our invoice with someone else. We will be pursuing both these issues and are open to using legal avenues.

The response below from Europcar is unfortunately meaningless as they have chosen not to respond to the many requests for help we have sent them and we now need to consider what further action we can take to ensure we are treated fairly

Car was filthy on the outside covered in bird droppings/tree sap. Charged credit card for environmental fee? Which was refunded eventually as they had made an error apparently. Then got charged 55 euros admin fee for giving my details in relation to an alleged traffic fine which they provided no evidence of. Avoid this company at all costs they are rip off merchants!

Terrible service from Slyvie at Charles de Gaulle airport. Forced us to make a new booking despite being no issue with our prepaid booking. New booking much more expensive that original booking. Took months of hassle and chasing before finally getting a refund. Would never use again.

Appreciate your response below but has taken many many emails with either no response or extremely long wait time before receiving a response. Will definitely use another car hire firm next time and advise everyone to avoid Europcar.