EuropaFoodXB (Le Supermarche) Reviews 

437
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the extensive range of products, making it easy to find unique international and French items often unavailable elsewhere. Consumers frequently highlight the excellent quality of goods, which arrive fresh with good best-before dates, protected by careful and robust packaging. Many also appreciate the straightforward ordering process and the dependable delivery service, noting that orders are typically prompt and arrive as scheduled. However, some people mentioned occasional issues with delivery, specifically citing delays or problems encountered with the courier service. These instances sometimes resulted in orders, including temperature-sensitive items, arriving later than expected, causing inconvenience for customers.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the availability of items not easily found... See more

Delivery service

Customers consistently report positive experiences with delivery service, highlighting promptness, good... See more

Quality

Consumers find quality to be positive, with many praising the high quality of food items, such as mineral... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Service

Reviewers highlight positive aspects of service, with many praising the great service, fantastic food, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, fantastic food, well packaged and delivered within the time frame given. Goods are more expensive than in France (understandably), but it will always be cheaper than going to France.... See more

Rated 5 out of 5 stars

I was so excited when I found my favourite non Uk items available at a competitive price . My first order had 3 items missing as they were not in stock for my delivery date. Quality of everything and... See more

Rated 5 out of 5 stars

Had a good experience with my first order to EuropaFood's online store. There was an issue processing my payment, but they phoned and resolved it. The jars of coffee I ordered were extremely well pack... See more

Rated 5 out of 5 stars

Great trader with a wide range of products available on the website. Ordering is easy and delivery costs are reasonable. Some products are quite expensive, but to get things here in the UK that are... See more

Company replied


Company details

  1. Supermarket
  2. Dairy Store
  3. Food Products Supplier
  4. Italian Grocery Store
  5. Wholesale Food Store

Written by the company

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

437 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(437)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

Will never use this company again

Update:
Well, after a 2 week battle (and them continuing to email me after I told them I was giving up), they emailed me yesterday to say they had reviewed the photos and were refunding me for 4 pots which they could see had opened, while they are still maintaining below that there was only one picture of one pot. Curious. Anyway, I didn't ask them for a refund, but hey ho, I'll take the win .. its the hardest earned £1.05 I ever got :D
One silver lining is the Customer Service manager I employ in my business reviewed the entire, prolonged email conversation I had with Europa foods and said that it was the best example she has ever seen of how to wind up a customer and ensure they never come back, for example, however many times the customer asks if they can speak to you on the phone to get some clarity, completely ignore this and reiterate that they have only sent one photo of one pot. My customer service manager also has asked if she can use it in her training as it is better than the examples she made up

I ordered 32 yogurts but the use by dates were 9 days away. I've bought them from a supermarket with a shelf life of 4 weeks so I was disappointed. But that was nothing compared to the customer service. The box was crushed during transit by DPD and 13 of the yogurts were no longer sealed and the lots were squashed. I sent a photo of the unopened crushed box, and 7 photos of the pots to Europa foods but they said that this did not affect the quality or taste of the product. True, perhaps, but as they have to be eaten within 3 days of opening I do not view this as a good service. Even worse, they keep accusing me of sending multiple photos of the same single pot, despite me sending photos of multiple pots. I am at a loss as to how to get them to look at the photos again. I now give up. I'll never use them again

20 July 2023
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Dear Penny,

Thank you for reaching out to us regarding the refund for the 13 pots. We understand your concern, but as per our previous communication, we are unable to process the refund for 13 pots based on just one image of one slightly bent not leaking pot.

In order to accurately assess the situation and proceed with the refund, we kindly request that you provide us with a clear picture or video showing all 13 pots ( not one pot from different angles but 13 pots in one photo) that are damaged. This will help us verify the extent of the damage and ensure that we process the refund appropriately.

We apologize for any inconvenience caused, and we appreciate your cooperation in providing the necessary evidence to expedite the refund process. Once we receive the required documentation, we will promptly review your case and proceed accordingly.

If you have any further questions or need assistance, please don't hesitate to reach out to us. We value your business and aim to resolve this matter as efficiently as possible.

Thank you for your understanding.

Kind regards,
Europafoodxb Team

Rated 5 out of 5 stars

Great place to purchase products from mainland Europe

Initially visited this site to look for some confectionery items that are not typically sold in the UK. Searching through their website was relatively easy and the selecting of the products I wanted was successful. The ordering process was swift and without any problems. The communication from the company telling me about the process of my products was really good. Overall had a great experience and I would happily buy from then again

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Coffee for Senseo

Simply, they have the product I want. I buy senseo carte noire coffee and I can't find iot anywhere else in the UK Well done

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Delicious French food with exceptional quality

One of our favorite supermarkets. We order French food with EuropaFood quite often. Their range is CRAZY! Everything is fresh and the quality of the products is exceptional. As for delivery, we have never had any problems: the courier arrives on time, the packaging is good too, everything is well-packed and was delivered chilled. I can highly recommend this supermarket!

17 April 2023
Unprompted review
Rated 5 out of 5 stars

Good service

Had the item I wanted in stock and arrived with a useby date of July 2027 which is really good as I bought 8 tins. Good delivery service

12 April 2023
Unprompted review

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