Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... See more
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See what reviewers are saying
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V A Compliance and Regulatory... See more
Company replied
Unprofessional, Irrational, Disrespectful, although some of the support staff was nice they were not knowledgeable. My business was very badly affected, damaged to the point of almost closing it.... See more
I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... See more
Company details
Information provided by various external sources
Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.
Contact info
53 Palmeras St, 10th Floor, 00901, San Juan, Puerto Rico
- +1 888 527 4041
- info@europacbank.com
- europacbank.com
1.4
Bad
390 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Gratefull recognition
We were always happy with EPB services; it is a pity that we have to leave the bank given that we are a services oriented company.
We are especially grateful with the Customer Services representatives and we must recognize Ms Joy-Ann Davis, who provided in each occasion an efficient and kind assistance.
We wish the best of all lucks to EPB and its people.
Sincerely yours,
The staff of SAT Cargo Inc
21 January 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Quick efficient and knowledgeable
Quick efficient and knowledgeable. Resolved the problem quickly.
Many thanks
21 January 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
great service
20 January 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Great banking services
Great banking services, reasonable fees, top-notch support. Recommended.
15 January 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
The help & service provided by Joy-Ann…
The help & service provided by Joy-Ann Doyle-Davis was absolutely excellent - always prepared to go the extra mile !
10 January 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Dan knows his subject and is a very…
Dan knows his subject and is a very pleasant individual to talk to.
24 December 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Thanks to Mrs. Kishanna
Mrs. Kishanna has been absolutely helpful and competent, not to mention her patience, which was way more than the extra mile.
15 December 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
As a new customer of Europacific Bank I…
As a new customer of Europacific Bank I am very satisfied with the service of my responsible account manager. He was helping me a lot to understand banking via Europacific Bank and guided me via phone call through all the features of the online banking plattform. Thanks to Mart
13 December 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Marcin always resolve all lo our…
Marcin always resolve all lo our doubts, he's so nice and helpful
11 December 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
smooth and efficient process
Process pretty smooth. Most importantly, personal interlocutor, so you can address and assess any issue. Answers and concerns are straightforward which makes the dialogue very efficient.
7 December 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Joy-Ann was very helpful and patient
Joy-Ann was very helpful and patient, and service-oriented.
5 December 2019
Unprompted review
Great customer service and online…
Great customer service and online platform
4 December 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Chante was great but overall process too slow
Chante from support was great and without her the entity would not have been able to make an important investment. She gets 5 stars
However compliance is way too slow for this day and age. To review a single document and to take 7 working days is absolutely not up to par. To review an investment memorandum, take an investment decision and to review and execute the subscription document plus to make the actual wire transfer (which was complicated and Chante's help was crucial) took overall way less time than compliance took to review a single document.
Please improve the handling speed for wire transfers both incoming as well as outgoing as that's where EPB perfoms below industry standards.
20 November 2019
Unprompted review
Kamisha was very helpful in an urgent…
Kamisha was very helpful in an urgent situation. Obviously the system still has some glitches but she managed to get it sorted out
19 November 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
The ultimate bank account
The ultimate bank account
I was extremely happy to find a full reserve bank that is not a part of the new bank bail in laws spreading across the western world.
With some amazing features for opening various international currency accounts, online trading and precious metal investments to name a few. I'm excited to be an account holder with EPC.
Mart van der Leer and his colleagues at EPC guided me through the process of setting up the account with all the help and documentation needed. Once the account was active Mart also spent over half an hour showing me the online banking interface and all the features available.
Thanks to Mart and Reisa Daly-Mapp for your help setting up my account which I'm very excited to start using and will be recommending EPC to anyone who understands the importance of banking with peace of mind and security.
14 November 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
costumer service
On of the best costumer service what I ever met, thank you.
7 November 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very prompt and helpful.
5 November 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Nothing to complain about this bank
Nothing to complain about this bank, always had a great service and great support.
5 November 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Exceptional Support
Patient, competent, reliable and very friendly Support.
I also liked the setup procedure and reminder for the Support-Phone call!
So i am afraid i so not have any suggestions for improvements.
31 October 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Excellent support
Excellent support! Easy communication, very professional and supportive staff, straight forward account opening process, easy to use and uncluttered Online platform-Homepage.
Absolute recommendation!
30 October 2019
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
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