Euro Pacific Bank Reviews 

390
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... See more

Company replied

Rated 1 out of 5 stars

My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V  A Compliance and Regulatory... See more

Company replied

Rated 1 out of 5 stars

Unprofessional, Irrational, Disrespectful, although some of the support staff was nice they were not knowledgeable. My business was very badly affected, damaged to the point of almost closing it.... See more

Rated 1 out of 5 stars

I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... See more

Company details

  1. Financial Institution
  2. Bank

Information provided by various external sources

Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

390 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(390)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Although there were a number of…

Although there were a number of challenges in migrating to the new brokerage account, Amanda and Carlos were very helpful in working with me to resolve them.

16 September 2019
Unprompted review
Euro Pacific Bank logo

Reply from Euro Pacific Bank

Dear Client,



Thank you for sharing your great experience with us.



Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.




Euro Pacific Bank-Client Services-EPB.

Rated 5 out of 5 stars

Opening a corporate bank account

The process of opening a corporate bank account was very slow but it was ended succesfully. They investigated the company very deep but the communication and client treatment was excellent.

23 August 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from the client services team

I have a business bank account with Europac and not had any major issues, and if I have had any small issues that need dealing with I just call them up and they are dealt with very professionally and quickly. If I don't phone then I send an internal message which works just as well. The client services team I have found are better than UK and US business banks as they actually listen to your issue, and genuinely want to help

19 August 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, friendly and very supportive! Especially my dealings with Mart. Also many features available through their banking terminal which includes Currency trading with the MT4 platform. In addition there multi-currency account covers my needs.

17 August 2019
Unprompted review
Rated 5 out of 5 stars

Good Service

Having just recently set up my own company EPB was recommended by some of my colleagues who have their accounts managed with them already.
The team at EPB has been very helpful and patient during this process and has been very forthcoming. Service has been very prompt and especially Mart has been most helpful, always able to reply in a very timely manner.

28 July 2019
Unprompted review
Rated 5 out of 5 stars

Good service and effecient

Whilst at times i may have had issues with this bank, these were all resolved quickly and efficiently by the bank. They provide consistently good service and are user friendly

24 July 2019
Unprompted review

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