After a delay of 12 days I finally received the products that I ordered and I must say that I am really disappointed with the quality of the products ant with their customer service. The products do n... See more
Company replied
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As a hired mystery shopper, I strongly advise to stay far away from this company. - Products often don't match. - Returns are a scam & will get 'lost' in shipment. They will send you an unt... See more
Company replied
I paid so much for a big order and i didn't receive two products. I would like these products to be sent to me.
Company replied
Product was exactly as described, well made and arrived earlier than scheduled. Size was accurate.
Company replied
Company details
Information provided by various external sources
Shopping for an outfit for work, a party or special event? At Eurala we have a wide range of your favourite dresses with shoes and accessories to match!
Contact info
Hong Kong
- eurala.com
Some products not received
I paid so much for a big order and i didn't receive two products. I would like these products to be sent to me.
26 March 2022
Reply from Eurala
Hi Joyce,
Thanks for your review. and we're so sorry that shopping experience did not match your expectations this time. Here we check the order is divided into 2 parcels and the parcel one 2 items included is delivered on 3/10. please refer website https://t.17track.net/zh-cn#nums=91560209700.
Our logistics department is having a close investigation for you. Meanwhile, could you please check if you have neighbors or relatives that could have signed or received the item on your behalf? Our records show that we have contacted you via email and made an effort to solve this problem.
Should you have any other concerns please reach out to us.
Quality exact
Product was exactly as described, well made and arrived earlier than scheduled. Size was accurate.
12 February 2022
Reply from Eurala
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I discovered Eurala.com on facebook & I…
I discovered Eurala.com on facebook & I sure am quite happy about it ! I look forward to order more in the future & will recommend it to my friends & family !
24 September 2021
Reply from Eurala
Thank you for your comment. Your satisfaction is our main priority. and encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
waiting for my last order
waiting for my last order
eurala always makes me happy when my order packet arrives!
13 September 2021
Reply from Eurala
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Reply from Eurala
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Poor Experience
After a delay of 12 days I finally received the products that I ordered and I must say that I am really disappointed with the quality of the products ant with their customer service. The products do not match the pictures on the website and we are misled to believe that they are high quality and instead we get 65% polyester products. Also sizes do not match - M size is, in fact, extra large size. I would never recommend this company to anyone.
30 December 2020
Reply from Eurala
Dear customer,
Thank you for your review.
We have known your main complaint and we are very sorry to hear that our product did not meet your satisfaction. Your satisfaction is always our main priority, so we have several solutions for you.
For the detailed solutions, please check your email.
Thank you again for your time. Please contact us by email if you have any problem with your order.
Orders
Orders : EU3750673742
I ordered it 4 months ago, no shoes, no money. Congratulations !!!
My order has not been received. It has been 2 months. All paid and no contact. It is written that the package has been delivered. Congratulations Eurala !!!
30 November 2020
Unprompted review
Reply from Eurala
Dear customer,
Thank you for your review.
We have known your main complaint and we are very sorry to hear that our product did not meet your satisfaction. Your satisfaction is always our main priority, so we have several solutions for you.
For the detailed solutions, please check your email.
Thank you again for your time. Please contact us by email if you have any problem with your order.
Scamming company
As a hired mystery shopper, I strongly advise to stay far away from this company.
- Products often don't match.
- Returns are a scam & will get 'lost' in shipment.
They will send you an untraceable label to return items.
If you want to return an item, always make sure that:
a.) They provide a valid(!) address
b.) You send a traceable package
14 September 2020
Reply from Eurala
Hi Tim V.G,
Thank you for your reply. We are sorry for the inconvenience caused. Please be assured that our return label is traceable and we will initiate the refund process for you once we received the return.
To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your time. Looking forward to your reply.
TOTAL SCAMMERS
Order Nr. EU 1416106234
I will never ever order something here! I will give advice to all my friends and family never order here something ! How many times I have wrote to you and asked help to sent back my order because it is not good! You have sent to me post label that is not GOOD for any post in Belgium ! Are you real or just spam? I think you are 100% spam ! I needed the way to sent back my order and to order something else! But now not anymore! Thanks for "good service" !
Jullie zijn oplichters - scammers!!!!
21 August 2020
Unprompted review
Reply from Eurala
Dear customer,
Hope you have a nice day!
We have known your main complaint and we are sorry to bring you all the inconvenience.
In the attachment of our previous emails, we have provided the return form and return label. You could see there are 3 pages, Page 1. is the return label. If your local post office can not scan the QR code, we suggest you pay for the return postage first, we will refund you when we received the return.
Page 3. is the return form, the return address is provided in the return form, you could check more return instructions in the attachment.
Thank you for your time and patience. Please contact us if you need any further assistance.
Be very carefully when ordering
Be very carefully when ordering. I have paid and complained and still no dress or refund. I ordered in May. 45 messages sent and still nothing sorted. I get the dame reply. Any professional company would send my goods. I have also been asked to take my complaint from here or they will not send my dress I paid for.
27 July 2020
Unprompted review
Reply from Eurala
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
It is not normal
I did everything as indicated and got an answer: ABNORMAL REQUEST (7) PLEASE CONTACT THE SYSTEM ADMINISTRATOR.
When I log in to your site I get an answer that I have no order. but I placed an order and paid for it.
would you please give me a concrete answer about all this?
Good Morning,
On June 16, I placed an order on your website. Receive a message with the order number: Eu 3140248540. It is not possible to see the details of the order, because when I access the site with my email
it said: "you have not an order". However, I paid an order and so far I have not received anything. Update me when I receive an order and why I can't follow an order on your website. Thanks
29 June 2020
Unprompted review
Reply from Eurala
Dear customer,
Hope you have a nice day!
We have known your main complaint and we are sorry to bring you all the inconvenience.
After checking, your order was dispatched on June 16 and is in transit. You could track it on en.ydhex.com or https://t.17track.net/en#nums=LL743480087LU with your tracking number LL743480087LU.
Usually, it will take 7-15 days for shipping.In case of any unexpected changes on shipping affected by COVID-19, you are suggested to follow the parcel status closely.
Thank you for your time and patience.
Very very bad quality
Very very bad quality, very long delay, not the same product as the pictures on Instagram. I will never order something anytime on Eurala.
3 June 2020
Unprompted review
Reply from Eurala
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon.
I have ordre a 2x dresses
I have ordre a 2x dresses, i paid whit mastercard, they took money from My account, i cant login, My email dosent exist????
I cant follow my ordre, i have write to support but no amswer.
Bad service, Last time that i ordre om eurala
17 December 2019
Unprompted review
Excellent merci beaucoup
26 July 2019
Unprompted review
pleased
bought a swimming suit and a few dresses.
pleased with the timings witch were respected.
everything fits well and is as expected.
tip : always consult the measure table, don't expect to have
the same size in everything.
very happy with my purchase
grz Isa
24 July 2019
Unprompted review
OUT OF POCKET;NO REFUND;
Bought two swim costumes for my wife; £36 taken of my card 18th June. Goods returned same day as received. Goods signed for 12 days ago; but NO REFUND TO MY CARD. Emails sent to them are replied to with request "please be patient"; what!!!!!! Never buy of this company again.£36 PLUS £9 RETURN SO I HAVE SETTLED FOR £45 OUT OF POCKET. SMALL CLAIMS COURT I THINK.
Len Griffiths
9 July 2019
Unprompted review
I would never recommend to shop om this…
I would never recommend to shop om this site...
I og deres a bikini Tue 26 april for my summer holliday 1 month Later i have receiver Nothing, 2 month Later..20 mails forward and back With proff of lost parcel.
And still Nothing.. they send standart mail of excusing but they do not send a new order... no service , no conversation, no refund... never shop there again,NEVER
14 June 2019
Unprompted review
Very nice clothes and quick shiping
8 June 2019
Unprompted review
Im very happy..
Im very happy... good quality nice clothes und real good service...
Eurala thanks im already ordering again
1 June 2019
Unprompted review
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