Euphoriaspa Reviews 

94
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally friendly staff and professional massage treatments that consistently leave people feeling completely relaxed and refreshed. Consumers also note that the spa facilities are very clean and beautiful, providing a wonderfully cozy, peaceful, and calming atmosphere for visitors. Some reviewers were not happy with frustrating last-minute booking cancellations, unexpected closures, and occasional issues regarding cool water in hot tubs or overcrowding. A few customers also experienced disappointing interactions with specific staff members, noting that certain massage treatments completely failed to meet their personal expectations or comfort levels.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the friendly and welcoming nature of the... See more

Service

Consumers find service to be positive, highlighting the exceptional professionalism and attentiveness of the... See more

Facilities

Reviewers share mixed feedback about facilities. Some people report that the spa features clean, beautiful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting relaxing spa sessions,... See more

Booking process

Users describe ambiguous interactions with booking_process, reporting a mix of very smooth experiences... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My daughter and I had a lovely day mainly due to the exceptional service of staff especially Umer who was covering reception. Nothing was too much trouble and he spent time explaining everything in d... See more

Company replied

Rated 4 out of 5 stars

This was my first massage experience and I found it really relaxing! First off booking was easy and the lady at the desk was really friendly. The spa looked really nice and cosy. The jacuzzi was... See more

Company replied

Rated 4 out of 5 stars

There wasn't steam in the steam room, the salt room wasn’t very salty and the banya room smelt a bit stale so didn’t go in there. Sauna could be hotter. Otherwise good.

Company replied

Rated 4 out of 5 stars

Nice little spa. Not too far from bank station. Hidden down a alleyway. It's in the basement. Nice and clean. Not very big. The staff are lovely. The jacuzzi was nice and warm. The only steam room i... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

94 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(94)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely Spa Experience

Olga & Shri were so sweet, gentle and lovely. We had a great experience, the receptionist was welcoming, it was clean and had good amenities. We would definitely come back here!! :)

16 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your lovely review! We're so pleased Olga and Shri made your visit such a great experience. It's wonderful to hear you enjoyed the warm welcome, our facilities, and your time with us. We can't wait to welcome you back!

Rated 5 out of 5 stars

Best experience

Very welcoming staff members.The facilities were clean and well maintained.The massage was beyond amazing.Will definitely come back.

12 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your kind words! We're delighted you enjoyed the warm welcome, our facilities, and your massage. We look forward to seeing you again soon!

Rated 5 out of 5 stars

My experience at Euphoria was fabulous

My experience at Euphoria was fabulous. Sri, Elena and Ajeela were simply amazing!

11 June 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your wonderful review! We're so pleased you had a fabulous experience. We'll be sure to pass your kind words on to Sri, Elena, and Ajeela—they'll be delighted to hear them. We hope to welcome you back again soon!

Rated 5 out of 5 stars

I had a lovely chilled relaxing time at…

I had a lovely chilled relaxing time at Euphoria, the sauna, jacuzzi was nice a stress relieving but the massage by Fiaza (hope I spelt her name right) was the ultimate relaxation, I literally felt the tension and stress leave my body during, after and even up to 2 days after my massage, would definitely recommend her and will definitely be booking again, thank you.

25 May 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your lovely review! We're so pleased you had such a relaxing visit and that Faiza's massage left you feeling refreshed long after your treatment. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

The Spa is beautiful

The Spa is beautiful, a little smaller then I expected, as I expected there to be a swimming pool, but the jacuzzi was nice regardless. The massage was exactly what I needed in the zen room, the package was worth it with the afternoon tea, and as it was just for myself, I couldn't eat it all, but 100% worth it. It was luxurious, and I will definately be back, and would definately recommend.

22 May 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your wonderful review! We're delighted you enjoyed your relaxing spa day, especially the massage and afternoon tea. It's great to hear you found the experience luxurious, and we truly appreciate your recommendation. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

This was a great experience i enjoyed…

This was a great experience i enjoyed the message and spa facilities. Would definitely recommend

15 May 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your kind review! We're so pleased you enjoyed both your massage and our spa facilities. We really appreciate your recommendation and look forward to welcoming you back soon.

Rated 1 out of 5 stars

Disappointing

Unfortunately, several of the facilities included in the experience were either not functioning properly or were not adequately maintained, which significantly impacted what was supposed to be a relaxing visit.

Firstly, the salt room was not functioning during our session. We also overheard other guests making the same complaint, which suggests this may have been an ongoing issue.

In addition, the hammam room was not working when we attempted to use it. We initially informed a member of staff at reception, who came over and advised us to sit inside for a couple of minutes as it should start working shortly. After waiting approximately five minutes with no change, we approached another member of staff, who then informed us that the hammam had not actually been switched on. By the time it eventually reached an appropriate temperature, around ten minutes of our allocated one-hour spa session had already been wasted.

We were also disappointed to find that the water bucket in the sauna room had not been topped up, and we had to refill this ourselves. This added to the overall feeling that the facilities were not being properly monitored or maintained by staff.

Throughout the visit, there appeared to be a lack of attentiveness from staff members, who often seemed rushed whenever we approached them for assistance. Rather than feeling relaxed, much of our limited spa time was spent waiting for facilities to become operational or addressing issues that should have already been managed by staff.

8 May 2026
Unprompted review
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Reply from Euphoriaspa

Having investigated the concerns raised, we can confirm that the hammam and salt room were operating as intended. Both facilities are programmed to cycle on and off automatically for safety and temperature regulation, so brief pauses are a normal part of their operation. We appreciate your comments regarding your experience and will continue to review how we communicate this to guests to avoid any confusion.

Rated 1 out of 5 stars

Very disappointing experience at…

Very disappointing experience at Euphoria Spa. Several of the spa facilities, including the steam room and salt room, were not working during our visit. My partner and I had to ask staff twice to check them, only to be told they had been switched off and needed turning back on. Staff seemed rushed and not particularly attentive throughout. We also overheard other customers complaining about rooms not working, so it clearly wasn’t just us. Even the hairdryer in the changing area didn’t work. Overall, not the relaxing experience we expected and definitely not worth the price.

8 May 2026
Unprompted review
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Reply from Euphoriaspa

Having investigated the concerns raised, we can confirm that the hammam and salt room were operating as intended. Both facilities are programmed to cycle on and off automatically for safety and temperature regulation, so brief pauses are a normal part of their operation. We appreciate your comments regarding your experience and will continue to review how we communicate this to guests to avoid any confusion.

Rated 5 out of 5 stars

Euphoria Spa is the best!:))

My wife and I visited Euphoria Spa yesterday, and I have to say—it’s a wonderful place with a great atmosphere and a truly relaxing vibe. The customer service was fantastic from start to finish.
Ajeela welcomed us warmly at the reception, which immediately made us feel comfortable. At the beginning, a staff member guided us through everything in a very professional and friendly way, which was really helpful and well organised.
Later, we had a one-hour massage with Umer. He is an excellent massage therapist—dedicated, professional, and very attentive. He was both gentle and strong when needed, regularly checking the pressure level and bringing great positive energy to the session. I chose a deep tissue massage, and he really knew how to release tension and stiffness from my muscles.
The spa facilities are also fantastic and well equipped—there’s a large jacuzzi, great dry and wet saunas, a banya, and a salt room.
Today I feel refreshed, and all the tension is gone :)
Thank you to Euphoria Spa and the entire team for an excellent experience. I highly recommend this place, and we will definitely be coming back!

6 May 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for such a wonderful review! We're delighted you and your wife had such a relaxing experience and felt well looked after from the moment you arrived. Ajeela and Umer will be especially pleased to hear your kind words, and we're glad your deep tissue massage helped release the tension and left you feeling refreshed. We really appreciate your recommendation and look forward to welcoming you both back soon.

Rated 5 out of 5 stars

Had the best experience

Had the best experience. The sauna facilities were so nice and the staff incredibly friendly. Thank you Sirgue for the amazing massage

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent facilities

Excellent facilities. Great Massage very friendly staff

30 April 2026
Unprompted review
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Reply from Euphoriaspa

Thank you so much for your wonderful review. We are truly delighted to hear that you enjoyed our facilities, had a relaxing massage, and found our team to be friendly and welcoming.
Your kind words mean a great deal to all of us, and it was our pleasure to look after you. We sincerely appreciate you taking the time to share your experience, and we look forward to welcoming you back for another relaxing visit in the near future.
Thank you once again for choosing us!

Rated 4 out of 5 stars

Lovely place to relax

Lovely place to relax, aesthetically pleasing, staff were friendly and welcoming. I didn’t really understand a couple of the spa rooms, didn’t really do nothing tbh and that’s why I rated it a 4. The massage was wonderful, I need a sports massage and hit the right spots. My wife had a facial and she loved it, very relaxing, a nice couple of hours!

28 April 2026
Unprompted review
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Reply from Euphoriaspa

Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you found our spa relaxing, enjoyed the atmosphere, and that our team made you feel welcome. It’s also wonderful to know that your sports massage targeted the areas you needed and that your wife had such a relaxing facial.
We really appreciate your feedback regarding the spa rooms. We always aim to provide a full explanation of each of our facilities upon arrival, including their purpose and the benefits they offer. We're sorry if this wasn't as clear as it could have been during your visit. Your comments are very valuable and help us ensure every guest gets the most from their spa experience.Thank you again for your lovely review.We hope to have the pleasure of welcoming you both back soon for another relaxing visit.

Rated 1 out of 5 stars

Awful customer service- we booked…

Awful customer service- we booked through a third party and then there was an issue with the booking saying hadnt gone through and we said we understood and tried to come up with a compromise they said they would honor it still but said we had come back in a hour but 10 mins after we left they called us to say they are no longer going to honor it and were going to charge us the full price again so disappointing

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Sergei was amazing totally recommend…

Sergei was amazing totally recommend after massage should how to use the banya and get the best out of my experience x 5 star

25 April 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your fantastic 5-star review! We’re so pleased to hear that Sergei made such a positive impression and that you would recommend your experience.
It’s great to know you also enjoyed learning how to use the banya after your massage to make the most of its unique health and relaxation benefits. We love helping our guests experience everything our spa has to offer.
We truly appreciate your kind words and look forward to welcoming you back for another memorable visit soon.

Rated 5 out of 5 stars

The physiotherapy session was honestly…

I got a visit to Euphoria Spa as a birthday gift and loved it. The place is spotless and smells amazing as soon as you walk in.The physiotherapy session was honestly the best l've ever had - really professional and made such a difference. I left feeling so much better. I would definitely visit the spa again♥️

2 April 2026
Unprompted review
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Reply from Euphoriaspa

Thank you for your lovely feedback! We're so pleased you had such a great experience and enjoyed the sauna facilities. Serg will be delighted to hear your kind words, and we really appreciate you taking the time to share your review. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

I had the best time.

I recently went to Euphoria Spa and really lovely experience. The staff were professional and welcoming from the moment I arrived. The spa is very clean and well looked after, and the whole place has a calm, relaxing feel. Feels like a bit of a hidden gem in London.

The physiotherapy session was honestly the best I’ve ever had. The therapist was very professional and I could feel my body feeling better.

Would definitely go back.

2 April 2026
Unprompted review
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Reply from Euphoriaspa

Thank you so much for your beautiful review. Reading your kind words truly means a lot to our team.
We are delighted that you felt welcomed from the moment you arrived and that you enjoyed the peaceful atmosphere of our spa. It’s especially rewarding to hear that your physiotherapy session was the best you’ve ever had and that you left feeling the difference. Our therapists are passionate about providing the highest standard of care, so your feedback will mean a great deal to them.We truly appreciate you taking the time to share your experience and are already looking forward to welcoming you back for another relaxing and restorative visit.

Rated 5 out of 5 stars

We came for our anniversary and booked…

We came for our anniversary and booked the hammam and massage package – it was such a lovely experience. The whole place feels really clean, calm, and smells beautiful.

The hammam was so relaxing, and the massage after was perfect – just the right pressure and really professional. We both left feeling completely relaxed.

A really special way to spend our anniversary. Would definitely come back.

17 April 2026
Unprompted review
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Reply from Euphoriaspa

Thank you so much for your lovely review.
We’re delighted to hear you enjoyed your anniversary visit and that both the hammam and massage experience helped you feel relaxed. It’s wonderful to know our team contributed to making your special day memorable.
We really appreciate your kind words and hope to welcome you back again soon.

Rated 5 out of 5 stars

I went there for my birthday last week…

I went there for my birthday last week and I was welcomed by Sam at the reception. He was really friendly and really helpful! So were the rest of the staff. The place was really clean and the service was more than great. It really made my birthday special and I recommend anyone who wants to pamper themselves to go there!!!

14 April 2026
Unprompted review
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Reply from Euphoriaspa

Thank you so much for your lovely review.
We’re delighted to hear you chose to celebrate your birthday with us and that Sam and the rest of the team made you feel so welcome. It’s wonderful to know you enjoyed the service and found everything clean and well looked after.
Your kind words mean a lot to us, and we’re so pleased we could help make your special day memorable. We hope to welcome you back again soon for another relaxing visit.

Rated 5 out of 5 stars

Booked for hammam ritual

Booked for hammam ritual, one of the best things I have experienced so far. Thanks to umer for the treatment.

4 April 2026
Unprompted review
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Reply from Euphoriaspa

Thank you so much for your lovely review.
We’re delighted to hear that you enjoyed your Hammam ritual and had such a great experience. We’ll be sure to pass your kind words on to Umer — he’ll be really pleased to know his treatment made such a positive impression.

We truly appreciate your feedback and hope to welcome you back again soon.

Rated 5 out of 5 stars

Had a lovely experience

Had a lovely experience, feeling so light

15 April 2026
Unprompted review
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Reply from Euphoriaspa

We’re really happy to hear you had a lovely experience and left feeling so light and refreshed. We look forward to welcoming you back again soon.

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