Euphoria One Reviews 

1,052
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, describing the hair as beautiful, long-lasting, and maintaining its silky, soft texture. Many people highlight the fantastic customer service, noting staff are helpful, quick to respond, and resolve issues instantly. The efficient ordering process and fast delivery service are also frequently commended. However, some customers noted delivery issues, experiencing significant delays or non-receipt of orders. A few others felt the hair quality was poor, describing it as synthetic-like, thin, or breaking quickly. These problems occasionally led to dissatisfaction with customer service when attempting resolution.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the hair extensions as... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

Order

Users describe positive interactions with order, highlighting quick dispatch and excellent communication,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast dispatch and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used euphoria one now for the past two years, the hair is always beautiful quality and lasts for my clients, the extra thick is stunning hair. Also the new messages service is just fab, had a p... See more

Rated 5 out of 5 stars

Hello all girlies out there if you’re looking for top quality hair at AMAZING 🤩 prices this is the place to be . I’m a regular buyer and recently converted my hair dresser as I believe Every woman ne... See more

Rated 5 out of 5 stars

Absolutely fantastic communication they really know their products and answered all my questions straight away. I made a mistake with my order and they resolved it instantly, no hassle at all. I fi... See more

Rated 5 out of 5 stars

I have been using this company for their tape in extensions for several years now. I am more than happy with their quality and their customer service. I’m not able to find anything like this with this... See more


Company details

  1. Beauty & Well-being

Written by the company

We source and manufacture some of the best quality hair in the world. At Euphoria One Hair Extensions we pride ourselves in supplying the UK with excellent quality human hair extensions. We work tirelessly to provide a professional, helpful and caring customer service and have a professional team on hand to deal with any query you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,052)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Platinum White - 150g - 16''-18'' Brazilian Gold Remy Double Drawn Weft/Weave Hair Extensions

I thought I'd leave a review after a few months as I expected the extensions to become ratty around the 6 weeks mark like all of my previous ones from Beauty works / Balmain have so wanted to give a accurate review. I'm pleasantly surprised that the condition is still amazing at over 8 weeks. I also ordered Platinum White and the colour has zero yellowing like I've had from other companies and feels excellent.
Will be sticking with Euphoria One now. I also had to return my original purchase as the colour was too pinky (I ordered myself) but the customer service team were happy to exchange these and offered to match me , the platinum white they suggested was perfect. Thank you very much to the customer service team.
My only slight negative would be I wish the delivery was free over £150+
Apart from that I'm very happy ⭐

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Used lots of hair suppliers in the…

Used lots of hair suppliers in the passes and this hair has been the best quality and colour match hair is perfect
All clients have been amazed too
Fab can’t wait to keep working with you

15 May 2025
Unprompted review
Rated 5 out of 5 stars

I’ve now been using Euphoria one for my…

I’ve now been using Euphoria one for my extensions for over 3 yrs and won’t go anywhere else! The hair quality is amazing it stays shiny and thick for atleast 9months and the price is by very reasonable too! I swapped from using beauty works and find Euphoria hair much better quality and also so much cheaper 1000% recommend ladies x

10 May 2025
Unprompted review
Rated 5 out of 5 stars

5 stars for 5 years of use!

I have used Euphoria one for 5 years and haven’t used another brand since which speaks volumes. They have an extensive shade range and variety of hair extension methods, the quality of the hair is brilliant providing the wearer cares for them as instructed. I have on occasion had to reach out to the team and they have always been quick to respond and resolve any issues.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Yet again Euphoria One have excelled themselves with choice of colour, quality of hair and competitive prices. Thank you 🤩

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. They were extremely helpful at such a short notice. Had my order packed and sent out straight away even after the cut off time for next day delivery. Very easy to communicate with and over all I am very pleased with my order. Will definitely be ordering again.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using euphoria one hair for a…

I’ve been using euphoria one hair for a few years now and it never fails to amaze! Both myself and the clients love it . The quality is amazing ! Their customer service is also superb , I needed hair quickly and as a good will gesture they sent it for me so it was here on time ! I recommend to all my hair friends ❤️

16 April 2025
Unprompted review
Rated 5 out of 5 stars

I love using these hair suppliers

I love using these hair suppliers. I’ve been using them for so many years and always had good service via whatsapp and email on deliveries and tracking services. The hair is very good quality and I will continue to use them ongoing!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

The customer service is amazing

The customer service is amazing, I purchased the wrong colour tape extensions for my hair and forgot to return them in time, I was given extended time to return the item and received store credit. They also took the time to help me find the correct colour for me and were very thorough in the process.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

The quality of the hair is amazing

The quality of the hair is amazing, really lasts and is brilliant to work with. With good maintenance, the Russian / Mongolian hair last in excess of 12 months. The choice of colours is spectacular and easy to match. Customer care is top rate too. Returns are easy and communication is very informative. Highly recommend Euphoria One

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Very good quality hair, excellent customer service

Very good quality hair, full range of colours and quality to suit everyone. Customer service is excellent, when I have ordered wrong colour or needed to get in touch , they always get straight back to me. They also contactable by Instagram chat or email. Would 100% recommend.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, they went above and beyond to colour match my hair. Hair arrived the next day and it was a perfect match. It looks and feels gorgeous. Thank you xxx

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Euphoria one are absolutely amazing

Euphoria one are absolutely amazing, I don’t have anything negative to say about this team. Website was easy to navigate especially for someone like me who is new to hair extensions. Hair was amazing quality!! Couldn’t fault it. And the customer service was top notch! When I reached out to them for help, they had speedy replies and were ever so kind. Overall wonderful experience. A*

12 March 2025
Unprompted review

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