Euphoria One Reviews 

1,053
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, describing the hair as beautiful, long-lasting, and maintaining its silky, soft texture. Many people highlight the fantastic customer service, noting staff are helpful, quick to respond, and resolve issues instantly. The efficient ordering process and fast delivery service are also frequently commended. However, some customers noted delivery issues, experiencing significant delays or non-receipt of orders. A few others felt the hair quality was poor, describing it as synthetic-like, thin, or breaking quickly. These problems occasionally led to dissatisfaction with customer service when attempting resolution.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the hair extensions as... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

Order

Users describe positive interactions with order, highlighting quick dispatch and excellent communication,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast dispatch and delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used euphoria one now for the past two years, the hair is always beautiful quality and lasts for my clients, the extra thick is stunning hair. Also the new messages service is just fab, had a p... See more

Rated 5 out of 5 stars

Hello all girlies out there if you’re looking for top quality hair at AMAZING 🤩 prices this is the place to be . I’m a regular buyer and recently converted my hair dresser as I believe Every woman ne... See more

Rated 5 out of 5 stars

Absolutely fantastic communication they really know their products and answered all my questions straight away. I made a mistake with my order and they resolved it instantly, no hassle at all. I fi... See more

Rated 5 out of 5 stars

I have been using this company for their tape in extensions for several years now. I am more than happy with their quality and their customer service. I’m not able to find anything like this with this... See more


Company details

  1. Beauty & Well-being

Written by the company

We source and manufacture some of the best quality hair in the world. At Euphoria One Hair Extensions we pride ourselves in supplying the UK with excellent quality human hair extensions. We work tirelessly to provide a professional, helpful and caring customer service and have a professional team on hand to deal with any query you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,053)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company for customer service…

Fantastic company for customer service , extremely helpful, quick responding and here to help. I had queries about a trade account and they responded so fast and help and answered all my questions.

The hair quality is high class and quick turn around for delivery .
Highly recommend if you are looking for service how retail used to be.

Thank you

8 October 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Euphoria one is by far the best hair extensions company have used. I have used top brands but these top them by FAR! Silky soft, double drawn from root to tip and very affordable! 5 stars 🤩🤩🤩🤩🤩

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing hair

Amazing hair, and amazing customer service! Very happy with euphoria have always been 10/10

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Very good quality always!

Recommend 100%. Very good quality always and lots of colors and sizes!
I'm using the nano tip extensions for over 2 years now and I was satisfied with the quality every time :)

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I used to use bonded hair from Euphoria…

I used to use bonded hair from Euphoria then moved to another brand for tapes - however I’ve just moved back to Euphoria and the tapes are incredible quality. My hairdresser was impressed and then were easy to install for her. The price is fabulous too. Will definitely stay with Euphoria this time !!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great company, affordable good quality hair

Have used this hair extension company for about 6/7 years now and the hair is not only affordable but great quality. When I had trouble with a colour I ordered not quite matching they were really helpful and matched another colour for me which was perfect. Always get my order within 1-2 days of ordering. Would definitely recommend

26 September 2025
Unprompted review
Rated 5 out of 5 stars

LOVE E1s hair!!! Highly recommend!

I have been using E1 for a few years now as a professional for myself and my clients. I have honestly not found any other hair that matches the quality! I've used lots of other suppliers, and literally can't find any fault with the hair from Euphoria One at all.

I use the Brazilian range mainly but have used the Indian and the Russian/Mongolian a few times too and love those ranges just as much! I use the wefts and tapes.

Myself and my clients always get at least a year minimum out of the hair, even then the hair is still is lovely condition, it just needs replacing because of course by that time it's shed a bit and of course it can't grow back itself! Never had any problems with shedding either, it's always stayed nice and thick.

I do use quite a bit of heat on my personal hair extensions, and mine have always stayed lovely, never dried out or frizzed up, ever. No split ends either. My clients who use the blonde shades, their hair has been as good as the dark shades even though they are processed more and may not last as long as the darker shades, but still a year from the blonde shades too. Honestly can't speak highly enough of this hair!!

The price is also absolutely amazing too, for the quality of the hair, other suppliers hair is double the price and nowhere near the quality of Euphoria One.

Lastly, I want to say the customer service has always been great, super friendly, replies always in a quick manner, very helpful, and have always helped me when needed. Highly recommend!!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordered from euphoria for years now

Ordered from euphoria for years now
Fast delivery
Great quality hair for the price
They also do my bright burgundy colour rhat most companies dont do
Customer services are amazing too if you have any issues
10/10

23 September 2025
Unprompted review
Rated 5 out of 5 stars

The most helpful team ever!!!

I had an issue with some hair I ordered (my colour ring was out of date so it was my fault!) the colour that arrived didn’t match my swatch, i messaged the WhatsApp team and immediately they replied trying to help sort the issue. I sent them a picture of the colour of my swatch and explained what had happened, they were so helpful and gave me so many options as to what I could do. In the end we settled for sending the items back with the cost of the hair credited back onto my account for an exchange for the right colour. When I returned the hair back to them, I also sent in the swatch that I was trying to colour match and they got back to me the next day when it arrived with a match! I then ordered the correct colour with the credited money from my return and they even sent the swatch back to me inside my new order.
They were so informative, helpful and attentive during the whole process, nothing was too much trouble and they were so lovely through the whole process!! I would never use anyone else for hair extensions, Euphoria one cannot be beaten in my eyes! 💕 thanks again for all your help!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

The best hair in the market!

Absolutely love this brand! Have worn many different brands over the years and Euphoria One are by far the best! The hair is fantastic quality, lasts for at least a year (even the blondes). The hair stays silky and soft, my clients absolute love the hair. There would be an uproar if I ever changed brand now! <3 x

6 August 2025
Unprompted review
Rated 1 out of 5 stars

Dont waste your money.

I ordered a two-piece set of clip ins to help with thinning hair and received the items within two weeks. To say I'm disappointed with the quality is an understatement. They look and feel like synthetic hair and there is are bald areas at the top of both clips.
I had to open the pack to see the pieces and when I complained to Euphoria they emailed to say that the items couldn't be returned because the pack had been opened....despite me advising that there were bald patches - how can you check the items (that arrived in a paper bag!) without opening the pack!
I've since used the hair pieces once but the clips are fiddly, got stuck in my hair and were really difficult to clip in and to remove.
All in all a disappointing purchase and not value for money, poor quality item. I'm sure there are better quality items out there for less money.

12 August 2025
Unprompted review
Euphoria One logo

Reply from Euphoria One

Good Afternoon Louise,

We have tried to reach out to you via TrustPilot as we're struggling to locate any query under this name, or any order for this matter.

We are always here to help and support our clients, so if you're able to reach out to our customer care team, I am sure we can get this resolved for you.

We look forward to hearing from you,

Euphoria One x

Rated 1 out of 5 stars

Avoid!

Ordered on Monday ( was a bank holiday) for next day delivery so would have expected them by wed at the latest when I had my fitting appointment. Still hadn't arrived by Wednesday. Contacted customer service to be told basically not their problem. They sent the order by the correct postage. Not even an offer of postage refund. They still haven't arrived ! Wont ever use again.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely hair and great service

First time ordering from euphoria one and am so impressed with the hair quality and customer service helping me choose the hair and being so readily available on what’s app. Thank you!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID. Sent hair total wrong colour. Saying I have to buy new swatches every 12months otherwise I will get a different shade! Had to pay to return & wait for credit. Had to pay more postage to get correct!!! This has happened twice in 6 orders despite updating swatches!

11 August 2025
Unprompted review
Euphoria One logo

Reply from Euphoria One

Good Afternoon Natalie,

Thank you for your review, we can only apologise for the service you have received.

We can see that our team actually despatched a replacement order for you free of charge, to ensure the correct shade was with you in time.

Please understand that your colour ring was over 2 years old, just like hair extensions, colour swatches can fade and discolour over time. Especially when they're being handled daily!

This is why we always recommend updating or replacing your colour swatches/colour rings every 12-24 months, to ensure the colours are correct.

This will be the same for most other hair brands.

If there is anything else we can assist you with, please don't hesitate to reach out to us.

Best Wishes,
Euphoria One x

Rated 5 out of 5 stars

Euphoria are an amazing company for…

Euphoria are an amazing company for premium quality hair. You pay for literally what you get. I got the Russian nano extensions there are expensive but I can not complain on the price at all as the hair is absolutely beautiful and non tangle non knotty, very soft beautiful colours, the hair is top quality and I always get compliments of my hair when using the Russian nanos, they last me years if I’m not stupid and cut them about like last year due to why I’m buying more this year as I want my hair long again. I actually fit my own nanos in. Also how lovely the staff are and amazing services they give you. I will always and forever use euphoria! 💞 thank you

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful quality

Quality is very poor in comparison to what it used to be. Avoid at all costs

1 April 2025
Unprompted review
Euphoria One logo

Reply from Euphoria One

Good Afternoon Millie,

I am very sorry to hear you feel like this. We have reached out requesting more information, as we cannot locate any orders or any reported issues linked to this name. We are always here to help and support our clients, especially if they're experiencing issues with our product.

Unfortunately bad batches can and will happen across all hair extensions brands, however we will always ensure this is replaced.

Would you be able to get in touch with our Customer Care team via email?

Best Regards,
The Euphoria One Team x

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