PharmXtra Reviews 

Made a second order with the company and because I ordered from a different email address they have closed and blocked both my accounts and refuse to serve me anymore and were quite rude about it. I have only made 1 previous order and this was my second one as my other email address is down due to it being hacked. So disappointed as I couldn't fault the 1st order I made!

DO NOT USE THIS COMPANY! Pharmxtra took full payment in advance for my medication, then sent only 28 tablets instead of 100 that I had paid for. I have been trying to contact them for 6 days, I have tried online 'chat', email and telephone, but no one has responded or spoken to me and I cannot get a refund. Very disappointing and upsetting. Do not use them!

Placed an order on Sunday evening paid for next day delivery so expected it to arrive on Tuesday. Didn’t arrive despite me being home all day, had an email today (Wednesday) saying my order will be delivered today between 4-5pm from DPD. Did a live chat with PharmXtra explaining that no one will be home this afternoon and the best they could do was re arrange delivery for tomorrow (Thursday) I asked if it could be delivered in the morning as I have to go to work but apparently they can not specify any timeframe. So if it arrives tomorrow afternoon again no one will be in again. Terrible service, should receive the delivery by the weekend!

I have previously been very pleased with the thorough, professional service and usually give them a 5 star rating.

I'm hoping this a one off incident as they have not given me the right amount of medication.

They have responded and are dealing with the problem. Thank you.

Great service. Ordered late on Monday 23rd, received today (26th). DPD were a day late but that’s not PharmXtra’s fault. Genuine products as well

I've previously ordered when they were EU Meds great service.
Now they use YOTI for verification and everybody knows that is shit,I've tried to order about a dozen times and my ID is rejected every time.
Their phone number doesn't work and no response to emails so I've gone elesewhere.

I hadn’t used this company for a number of months and decided to give them another try. I now fully remember why I gave up on them previously!! I placed an order at 11am yesterday and paid for next day by 12 delivery via DPD. 3pm rolled around and I was concerned if had no update. I reached out to Live Chat and lo & behold, I then received notification the order had been processed and an email from DPD saying they would be receiving my parcel. Over 24 hours has now past. DPD did not deliver today and the tracking has not updated, it still states that they are awaiting the parcel. I again reached out to Live Chat and was told that due to ‘a technical issue’ my order had not been processed and was still with the pharmacy. When I asked when I can expect to receive it, Michelle M ended the Live Chat and the function to use it was no longer enabled. So, I have no idea what is going on, just that I’m £120 out of pocket & without the medication I require. Shockingly poor.

I requested next-day delivery for Saturday and paid extra for it. Unfortunately, I didn't receive the package on Saturday. DPD is still indicating they have the order details but haven't received the parcel from Pharmxtra. This situation is quite frustrating. I've sent Pharma several messages and emails, but I haven't received any updates on whether they've actually sent the parcel or just created the label. I’ll keep you updated on the progress 🫣

Very impressed with this service. I wish I'd found and used it sooner. Thorough medical questionnaire before ordering which I found reassuring. Regular updates from company with order status and also from DPD who text on the day they were delivering giving an hour time slot, for which is ensured I was in for with my PIN ready to give to the courier. Seamless transaction and I think from reading other reviews the key is to ensure home to receive the delivery as it's not something that can be left on the doorstep. I highly recommend and will very likely use again in the future.

Pharmxtra (Eu Meds) has scammed me. I placed my £180 order a month ago and have still not received it and all of my emails sent to the company have been ignored. I ordered in the past with no problem. However, since this name change it’s been a shambles. Definitely avoid!

Ordered and apparently missed the delivery twice. Tried to reorder and got told I couldn't within 30 days. I emailed the company and they said they wouldn't refund for the order I never received. I ordered again using a different email and they banned me. Refused to refund the money from the order that never arrived without explanation - just ignored my emails. The company is based in Dubai and I am attempting to get them reported there now.

NOT A SCAM!

Been using uk meds/eu meds for a long time and started using these guys. I ordered on Tuesday afternoon and my medication come Thursday. It would have came next day but DPD had problems. For the people saying it never come because they never posted it, thats your problem! You need to be there to sign for them as its medication! Don't bad mouth a company because of your own problems.

Anyways, thanks again. I will use again. A little on the pricey side but sometimes you have no other way to get the meds you need as fast as they do.

Won’t be using them again.

They use dpd, and dpd always send you a pin code to quote to the driver….never once has the driver asked me for anything, parcels are simply left on the door step.

Anyway, dpd deliver my parcel to the wrong house, but they can’t even tell me which house….i complain to pharmxtra who tell me that dpd told them that the correct code was given to the driver.

Now, Dpd have ADMITTED to me in email that the parcel went to the WRONG address, how then could the correct code have been given? But try explaining that to pharmxtra who just washed their hands of it so I’m £100 down and nothing to show for it. I even screen shotted dpd’s admission that it went to the wrong address….what was pharmxtra’s response? Nothing, they just stopped replying to me. And if you want to complain you have to write a letter…yes an old fashioned letter to their head office in Saudi Arabia.

What a JOKE

Edit: @pharmxtra, I sent a screenshot of the dpd email and also sent you the entire email chain showing that they admit it went to the wrong house….im STILL £100 down with nothing to show for it

Don’t use, no communication after purchase. 1 poor attempt from DPD, don’t think the driver even rang the bell or knocked. No answer from this scam of a website. Have wasted so much time chasing them. Very disappointed!! Please guys avoid so much better companies than this!! Still waiting for my order after 2 weeks! Also still aaaiting a reply from the company!! Should be ashamed of themselves!
Updated 19/02! Customer services did get back to me, 2 weeks later! I did get a full refund for my order, so I was pleased with that. Still no apply of why they could not contact me after multiple emails sent. So not all bad. Still would not use again! Thanks for your reply and refund finally.

Used them before, no problem. This time 8 ordered early on Friday, paid for Saturday delivery, still no delivery or response by Monday. DPD apparently delivering say contact EU meds. 3 days now, no response. Have asked for refund of Saturday shipping fee...no response. Bad service
Where is my £95 parcel???

Been suffering recently and they always provide such great fast efficient service! Everytime!!! So thank you 🙏🏿

If you have an issue with the order as I did, which was an error on their part they become a faceless company, very difficult to contact they never answer their phone their contact form hasn't worked for a long time. I finally got in contact and was informed that I could have no refund £100 and they could not reissue my tablets. the reason given was because of an error made with my phone number, and pharmxtra were responsible for wrong phone number
I will just add that I received a reply from pharmxtra, they are totally missing the point, which is they have not offered a refund,nor medication, which they are not entitled to do , but they obviously think they are. They ask for my understanding, which is a joke!!

I placed an order on 11/1/26 ID #8000123902. I followed the ID page , My order is waiting for Id verification but I’ve done it already, I’ve sent emails and have had No response, I’m a long time customer and I’ve never had any problems please advise, Thank you.

Having bought from them before without issue I thought I'd order again.
This time the delivery failed - supposedly there was not a door number supplied for the delivery address. So it headed its way back to the sender.
I let Pharmxtra know there was no delivery and that it was on the way back to them.
I've now been told by pharmxtra that I will not get any money back and they will not repost it.
Absolutely terrible response.
This order was placed on 30-Nov-2025 it's now 15-Jan-2026.

To be honest I was a bit sceptical never ordered from this company but wow what great service would definitely use again,ordered reviewed and delivered within 48 hours can’t ask for more.