IMHO. Things to fix: 1. Option to squelch ads. I paid for a clean device. No unsolicitated ads to mar the experience. 2. There needs to be basic remote connectivity. I mean things like email or... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
At eufy, we believe great products and true smart home technology is thought out thoroughly. eufy's smart home technology is built from solid foundation of care from all of us as one company. We don't only care about functional performance, but we think ahead of our consumers to build our products with care, to suit their needs, all seamless with no hassle. That's how we create intuitive, human-first technology that frees our consumers and their families from worries. And enliven their life to be one they truly love. eufy, built with care.
Contact info
United Kingdom
- +1 (800) 988-7973
- support@eufy.com
- eufy.com
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was a gift for my sister since I…
This was a gift for my sister since I love mine so much
So far, not great
So far, these are the worst cameras I’ve ever owned. I have gig fiber internet and a mesh network, yet somehow these cameras can’t pick up signal after moving routers and extenders within less than 10 feet of the cameras. I have 2 cameras that are already dead within a day, even though they’re hooked to solar. I can’t find extra batteries on your website for the new eufy S4 cameras. I’m waiting on a 2nd mesh unit from frontier to see if it helps with the signal issue, but I don’t have high hopes. Not sure how these won an award. They definitely haven’t lived up to the price point.
Eufy security wall lite cam s120
Camera does not operate well under severe cold weather
I wasn't sure about a robot washing the…
I wasn't sure about a robot washing the floor. I love this product. I have large floors, and at the end of the day, I just turn it on and leave the room. It vacuums up the floor and washes it. I go back to a clean floor! When I empty out the dirty water, it is dirty!
I think it’s the best 👍👍👍
Machine has ruined my floor…
Machine has ruined my floor overflowing. I have sent videos of what it is doing.
Picture Quality and sound are very…
Picture Quality and sound are very good.
Solar recharging is inadequate.
Seems to have adequate wifi range of communication to base unit - through walls, weather etc.
Love the way the camera tracks objects.
Would like to see eufy offer additional memory available for purchase.
I like the concept but appears that I…
I like the concept but appears that I got a dud, lights would not activate unless you did them manually and rotation of the camera also was only possible when done manually. And before you think I didn't give it a chance a friend that has 20+ of them in his businesses attempted to set it up, and nothing. Great concept but only when it works, returned it and bought a Ring, much more user friendly.
battery
i got a battery for my robot vacuum cleaner, it run good but one in a while I hear it say " charging ", it kind of anoint.
Good cameras, bad motion detection.
Cameras are great and I'm very happy with the local storage options. However, motion detection could really use some improvements. Rain is forever a motion it picks up and last week it snowed and kept telling me that a "person" was at the door. Storage is a little useless when you get an alert every few minutes. You'll never go back through that footage. I hate Ring but they could be a bit easier to work with on "real" motion vs. "fake" motion.
Great company and products
I really prefer to buy direct from the company whose product I’ve decided to purchase. I thoroughly research products before I buy them. Once I’ve decided that a product is worth purchasing, I like for all profit to go to that company, not to some big box online seller run by billionaires. The eufy website was easy to navigate and simple for making a purchase.
Great for 360 view.
Fast shipping, easy installation, no subscription needed, accurate notification, bright spotlight.
Easy and private
I was able to replace another brand of doorbell with the eufy doorbell with minimal fuss. I love the ease of working with this doorbell. With the home base there’s no need for paying a subscription and from what I understand, videos are not shared with anyone. Good job eufy!
Very happy but be aware of a few things
Very happy but be aware . This seems like a really great quality product. A few minor things to note. I ordered a package off the Eufy web site, thinking I would get the best price and if it comes as a package things would be more likely to pair together seamlessly. But, Eufy sent me 4 packages from 4 different locations some were from Amazon. If I had I been aware this would happen, I would have piecemealed the units myself because, some prices on Home Depot and Amazon were cheaper than the Eufy website.
Shipping took quite a while, about two weeks for everything to arrive, because it came from every corner of the US.
The cameras themselves are very well thought out, very high quality. Very happy with them. Set up is pretty straight forward as well as installation. I used Eufy tech support which I think is just AI, but it was excellent.
Another note, one of the cameras I got was the S340 (360 rotating camera with a spotlight) and the corner bracket. I have it pointed at my back door so it stays focused on that, but if it picks up someone IN VIEW, it will follow them around to the side of the house. Very cool! However, it reverts back to the primary point (my back door), if someone walks up the side of my house it does not pick them up until they go around back, in the vision of the primary spot. Point where I'm going is, don't think it's a 360 motion sensor, it only senses what it sees and then follows it.
Other than that I'm very pleased, the AI features are great. I have not entered my Face for recognition because I know nothing is secure.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
