I was a bit naive expecting something more surprising. The truth is that when you have children, a job, in-house responsibilities etc. in a long-term relationship, the problem is not at all the lack o... See more
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See what reviewers are saying
My husband and I absolutely love these books! We never had any ideas for dates, but since this book we're having loads of fun and the camera is a cute littel bonus to remember the fun we had with each... See more
Ι have already purchased another book, specifically the couple edition which i really enjoyed so im looking forward to bring my family closer and be more active. The quality of the book is amazing, pa... See more
Company replied
The book itself is great, I really like the concept! The only problem came with the packaging. 2 of the three I ordered unfortunaly came with bumped/crunched corners of the cover due to too little pac... See more
Company replied
Still no reaction through Adventure…
Still no reaction through Adventure Challenge, even after 3 Mails to the support- Mail and getting an ticket from their Bot, nobody reacts anywhere!
DON T BUY ANYTHING FROM THEM!!!!
THEY SEND OUT DAMAGED PRODUCTS AND DON T TAKE THEM BACK!!!
I am going to file a fraud- File at my Bank and the police, we will see how this works, for them!
12 February 2024
Reply from The Adventure Challenge Europe
Hey, thanks so much for taking the time to leave a review, and we're so sorry that your Camera came damaged! One of our Support Agents will be reaching out to you to get this taken care of! Please let them know what you need and if you can't reach them, you can always comment here and I will escalate this to them!
The book came in really bad condition…
The book came in really bad condition (broken cover, some scrach pads with scrach marks) which is really disappointing since i wanted it to be a gift, but i dont feel comfortable giving it to anyone. The only other item i looked at so far where the family connection cards, which are not bad but somehow i expected more than just ordanary connection cards by the adventure challange. Hope the other items will be live up to the hype.
4 March 2024
Reply from The Adventure Challenge Europe
Thank you so much for taking the time to leave a review and we're sorry that your order came damaged! We'll have someone from our Support Team reach out to you and take care of you. We'd love to make this right, and we'll be in contact soon!
I have not received the product I…
I have not received the product I ordered a month ago. I have not heard from customer services to whom I reached out appart from an automated response.
12 February 2024
Reply from The Adventure Challenge Europe
Hey there, we're sad to hear that it wasn't quite what you were expecting 💔 We really value the feedback that our customers give and appreciate you reaching out and letting us know. We're having a team member reach out to you to see how we can make this better for you. Thanks again for reaching out, we hope to hear from you soon!
Everything went well
I had a problem with delivery, it took awhile to actually get what I ordered, but support team did a good job and the product is nice!
16 February 2024
Reply from The Adventure Challenge Europe
Thanks so much for leaving a review, and we're sorry that you had a problem with delivery! It looks like our Support Team took care of you, and we're so glad that you've been loving our product!
Awesome product an very good service!
26 February 2024
Reply from The Adventure Challenge Europe
We're so glad that our Support Team took good care of you! We hope you have the best adventures :)
Fast delivery
27 February 2024
Reply from The Adventure Challenge Europe
Thank you for taking the time to leave a review :) Happy Adventuring!
Received at the second attempt
I didn't receive the delivery the first time and I was scared to have loosen my money, but when I contacted them again it was a nice experience and shortly after I received my package. That's why only 4 stars.
26 February 2024
Reply from The Adventure Challenge Europe
We're sorry that your order got lost the first time, but we're so glad that our Support Team was able to take care of you and get you your package! Please don't hesitate to contact our Support Team if anything else comes up, and we hope you have the best adventures :)
I've never received the product
I've never received the product. Delivery is terrible.
12 February 2024
Reply from The Adventure Challenge Europe
Hey there, thanks so much for leaving a review. We appreciate you sending us this feedback and we will definitely pass this along to help us as we learn and grow as a company. It looks like, since this review, a specialist was able to help you resolve this. We so appreciate your patience while we were sorting this out! We hope you're loving your adventures ♥️ If there's anything else that you need please don't hesitate to reach out to our team!
very late replies which doesn’t help if…
very late replies which doesn’t help if you have important questions about your order (cancelling etc)
13 February 2024
Reply from The Adventure Challenge Europe
Hey, thanks so much for taking the time to leave a review, and we're sorry that our Support Team got you late! I went through and found that one of our Support Agents was able to assist you, but if you have any more concerns, please reach out to them, as they would love to help you!
This gift it was for a whole familly a…
This gift it was for a whole familly a nice break up from our rutine! Thanks again Rutine-Breaker!
2 February 2024
Reply from The Adventure Challenge Europe
We're so glad that our package was able to switch up your routine! We hope you have the best adventures!
Perfect timing for delivery
Perfect timing for delivery, package ok. Nothing else to say. Good experience
9 February 2024
Reply from The Adventure Challenge Europe
We're so glad that the delivery went well! May we ask what was just okay about the package? Did it arrive damaged?
We'd love to take care of you if it did! Please reach out to support@theadventurechallenge.com and our Support Team would love to take care of you!
Your customer service is the worst…
Your customer service is the worst customer service i ever witnessed i wrote about 5 mails and nobody ever contact me + i didnt got my package waiting 1 month already just another unserious business would not recommend to buy u bust waisting ur nerves
3 March 2024
Unprompted review
Reply from The Adventure Challenge Europe
Hey there, thanks for reaching out and letting us know. It doesn’t look like you left any contact information here for us to reach you, but please reach out to our support team so we can get to the bottom of this for you! We hope to hear from you soon 💞
Never received the order
Never received the order, support is not responding to my emails
12 February 2024
Reply from The Adventure Challenge Europe
Thanks for letting us know. We really value feedback from our customers and consider it as we learn and grow as a company so we will definitely pass this along. We appreciate you taking the time to leave a review!
Unfortunately I did not receive my…
Unfortunately I did not receive my order... When I track my delivery in ups website, I am having a warning which asks me to notify my address which I could not solve anyway.
22 February 2024
Reply from The Adventure Challenge Europe
Hey there, we are sorry to hear that you have not yet received your order, we can understand how frustrating this could be! We want to make sure you get your order and resolve this issue for you! We are having a team member reach out to help with the next steps! Thanks again for taking the time to leave us a review!
Super delayed shipment, zero customer service
I cannot review the product because I have not received it yet, despite having ordered it almost a month ago. My issues:
1) It took 19 days for the product to even get into shipment. I get that my order was placed before Valentine's day but YOU HAVE TO SET CUSTOMER EXPECTATIONS RIGHT and not lie about shipment times. The company could have at least sent me an email to let me know the shipment is going to take longer than expected.
2) I emailed the customer service while waiting for shipment confirmation to ask about the product but I have not received a response to this day (16 days ago). The customer service is non-existent.
3) Now the package has arrived to a UPS point but I am out of the country and cannot change or extend delivery the way the shipping is set up. Also, the package can apparently only be picked up with my ID.
One thing I cannot complain about is that my order definitely involves adventure and challenge, yes, thank you very much.
22 February 2024
Reply from The Adventure Challenge Europe
Hey, thanks so much for taking the time to leave a review! It looks like a Support Agent was able to help you, and we're so glad that you were able to get your order! If you have any other questions or feedback, we'd love to hear more! If you use this link: (https://docs.google.com/forms/d/e/1FAIpQLSeTvPwPxUd7YPy-UNvpzyzgwUq5Mn9iIByAmqeYL4CNA_K8Yw/viewform) you can leave feedback for us, and we'll be able to refer it to our higher-ups! Feedback like this helps make our experience better for our customers.
We hope you have the best adventures, and please don't hesitate to reach out to our Support Team if you need anything else!
Problem with gift card
I ordered a coupon as a gift, I didn't receive a mail with the code. Contacted the costumer service which was an autobot. Took a long time to solve!
21 February 2024
Reply from The Adventure Challenge Europe
Thanks for letting us know. We really value feedback from our customers and consider it as we learn and grow as a company so we will definitely pass this along. We appreciate you taking the time to leave a review!
Never received the product
9 February 2024
Reply from The Adventure Challenge Europe
Hey there we are sorry to hear that you have not received your order yet! That definitely should not have happened and we want to help resolve this issue for you! We really value the feedback that our customers give and we appreciate you taking the time to leave us a review! We are having someone from our customer support team reach out to help resolve this issue for you! We cant wait to hear from you soon!
No customer service
Did not receive all items in my parcel. Have tried to contact customer support for 14 days, no answer. Only the automatic "we have received your email"
9 February 2024
Reply from The Adventure Challenge Europe
Hey there, we're sad to hear that it wasn't quite what you were expecting 💔 We really value the feedback that our customers give and appreciate you reaching out and letting us know. We're having a team member reach out to you to see how we can make this better for you. Thanks again for reaching out, we hope to hear from you soon!
Reply from The Adventure Challenge Europe
We're glad that you were able to get your product so quickly and are enjoying it! Happy Adventuring :)
Reply from The Adventure Challenge Europe
Thanks so much! Happy Adventuring :)
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