I’m really happy with my Stanley – it works perfectly and is by my side every day. The quality is excellent and it does exactly what it promises. (Order EU669896) The only small issue was that the... See more
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Review summary
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My package was returned (I never picked it up) and I wrote them numerous emails asking for a refund. Absolutely no answer. Don’t order from this website - if something goes wrong no one is going to h... See more
I've purchased several Stanley products over time, and I can honestly say I’m extremely satisfied with all of them. The quality, durability, and design are top-notch. My absolute favorite is the Que... See more
J’adore Stanley! Whenever we meet, Stanley never disappoints! Graving for something hot? He’s your man! In need for a refreshment? Don’t hesitate twice! Stanley keeps its promise and delivers, time af... See more
Contact info
Herengracht 433, 1017 BR, Amsterdam, Netherlands
- eu.info@stanley-pmi.com
- eu.stanley1913.com
3.4
Average
441 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 2% of negative reviews
Typically replies within 2 weeks
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Exceptional quality
I have always bought cheap flasks to keep me going day to day at work, with my job flask don't tend to last as they get thrown about and battered. I was recommended stanley flasks by a relative and ordered a flask for work. I've had the same flask for a while now and it's in perfect condition. I can fill the flask in the morning and the water the following day is still hot. Could not recommend this brand enough. I now have several stanley products and family members have also purchased stanley products the quality is exceptional. If your thinking of buying a stanley products don't think about it just do it. You won't regret it!
7 February 2024
Unprompted review
Reply from eu.stanley1913.com
Hi Ak, thank you for this fantastic feedback and your 5 star rating. We are happy to hear you and your family are that satisfied with our products and they help you stay hydrated and drink hot liquids during the whole day. Thank you for beeing a loyal Stanley customer!
Still waiting for order (updated)
I ordered a quencher bottle off the EU Stanley website. it was sent out with tracking number from "Fastway" couriers, I took about 3 to 4 days to get to Ireland. Then it remained in their warehouse for over a week and seemed to be going around in circles, it's still there and the tracking is updated every now and then. I reached out to Stanley and Fastway for an update.
Update....
Stanley have reached out to me and have came up with a very good solution which I am happy with.
This review will be updated when the solution is finalised. Thanks to Stanley for reaching out.
2nd Update....
Stanley have refunded me and sent out a replacement quencher. I'm more than happy with the outcome and will recommend Stanley in the future. Thanks Stanley.
2 February 2024
Unprompted review
Reply from eu.stanley1913.com
Hi Noel, thanks for your feedback. We have sent you a request for more information on your order. After we received your reply we will pick up your case and make sure to find a solution for you.
Update:
Thank you! We received the additional information, were able to find your order and have send an email to resolve the issue. Please check your inbox and get back to us.
Nothing ever arrived
Order was placed and apparently fulfilled early January. To this day nothing has arrived, enquires go unanswered, USPS tracking number is invalid. Looks like time to open a case with PayPal to at least get my money back.
Update: More than a week after submitting my information I have not received any feedback or my parcel.
28 January 2024
Unprompted review
Reply from eu.stanley1913.com
Hi Susanne, thank you for your reply. We are really sorry your order did not arrive. We have requested additional information from you to be able to find your order and make sure you will receive it. As soon as we get your answer, we will make sure to solve this for you. Our apologies for the inconveniences caused.
Update:
Thanks for sharing the information. We see that you ordered from the US website to Germany. We forwarded your claim to the US team, because we are not able to handle US claims in Europe. The US team will get back to you.
Excelent Customer Service and Quality
I’ve placed an order on their web for a Bottle, I’d a problem with the shipping but them always answered me by instagram very quickly, the quality of the product is really good, Recommend 100% !!!!
23 November 2023
Unprompted review
Reply from eu.stanley1913.com
Hi Miguel, thank you very much for this 5 star rating! We really appreciate your feedback and are happy we were able to assist you. Thanks for beeing a loyal Stanley customer!
Got my package in less than 3 days
Got my package in less than 3 days! I’m excited to try out this brand!
18 August 2023
Unprompted review
Reply from eu.stanley1913.com
Hi ML, thanks for this feedback and rating! Happy to hear your order arrived fast and you are satisfied with our products.
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