Spotlight Oral Care EU Reviews 

2,249
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the reliable high quality of the oral care products offered. Many people find the customer support team to be wonderfully helpful, friendly, and responsive when assisting with orders or replacements. Some reviewers were not happy with certain electronic devices failing prematurely or experiencing unexpected battery and charging problems. A few consumers also noted frustrating instances of delayed replies, ignored emails, or occasional delivery mishaps. Despite these occasional drawbacks, most loyal buyers remain continuously satisfied with their overall routine purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that toothbrushes and whitening items leave... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting prompt shipping and... See more

Quality

Reviewers mention positive feedback about quality, noting that teeth and mouth have never felt so good and... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

Service

Clients share positive opinions on service, highlighting efficient support and prompt issue resolution.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gum, teeth, & earth friendly bamboo toothbrushes are the best I've used. Delivery times are excellent. Only complaint is water flosser does not last long in hard water area and the ultraviolet featur... See more

Company replied

Rated 5 out of 5 stars

I ordered replacement heads, they arrived very fast. This was already the best sonic toothbrush I had come across, but what really struck me was how much better my teeth felt after using the fresh h... See more

Company replied

Rated 5 out of 5 stars

I received a Spotlight toothbrush as a gift last year. At first, I had an issue with it charging, but I contacted customer support and they immediately sent me a replacement charger with no hassle... See more

Company replied

Rated 5 out of 5 stars

The best customer care, such a nice company to deal with. I had a problem with the promotion code and personalization but placed my order anyway,contacted spotlight by email and got an instant reply a... See more

Company replied



Company details

  1. Beauty Product Supplier
  2. Beauty Supply Store
  3. Cosmetic Dentist
  4. Health and Beauty Shop
  5. Teeth Whitening Service

About Spotlight Oral Care EU

Written by the company


Shop All Products


Shop Best Sellers


Shop Teeth Whitening


Shop Toothbrushes

UK Store

US & CA Store


Created by Dentists

Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.

Made With Care

Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,249)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication and willingness…

Excellent communication and willingness to help. Delighted with the service. Couldn’t have been more helpful , pleasant and efficient. Thank you.

30 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Hi Roisin,

Thank you so much for your kind words — we really appreciate you taking the time to leave this 😊

We’re delighted to hear you were happy with the service.

Kind regards,
Suzanne

Rated 5 out of 5 stars

The best Oral Care

The best Oral Care, I care greally that it is Irish and top quality products

30 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you so much for your lovely review Sorcha. We are delighted to hear that you are enjoying our products, and it means a great deal to us. We truly appreciate your support!

Rated 5 out of 5 stars

Fabulous toothbrush

Fabulous toothbrush.
Love all the different settings and timer.
My favourite toothbrush by far.

28 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you so much for your lovely feedback Kathy! We’re delighted to hear you’re enjoying the different features of your toothbrush.

Rated 2 out of 5 stars

Professional LED teeth whitening system

Just received a Professional LED teeth whitening system with 10 days of whitening strips. They may work well I don’t know yet, but what happens in a few months? As far as I can see you can’t get replacement strips. Yes there are alternative products but does the LED system go in the bin after 10 days? If there are replacement PAP pro strips how much are they.
This was not what I was expecting so make sure it suits your needs.

7 May 2026
Unprompted review
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you for your feedback. We would like to reassure you that replacement whitening strips compatible with the LED device are available via our website, so the device can continue to be used beyond the initial treatment period.

We have also requested your contact details so we can provide you with all the relevant information directly, or alternatively you can reach out to us at info@spotlightoralcare.com and our team will be happy to assist further.

Rated 5 out of 5 stars

Excellent company

Have a few of these toothbrushes in the house. Loved them from day one.
Had an issue with a charger recently and hands down it was the best customer service experience I have ever had. Reply was super quick and every step of the process was exemplary. Thank you to everyone involved. Have been singing your praises as a company to everybody and will continue to do so

27 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you so much for your kind words and continued support Martin! We’re absolutely delighted to hear that you’ve been loving your toothbrushes and that our team was able to provide such a positive experience when you needed assistance.

Rated 1 out of 5 stars

First order was lost in transit and second never reached my country

First order was lost in transit and Reshipment was sent to a wrong country and, of course, was never delivered to me.
Its been a month and I still have not received anything.

I've been using the products for years, its really not a good experience now. 😕

7 May 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

We sincerely apologise for the experience you’ve had with your order Shak.

A member of our team has reached out to you directly regarding this issue and will work with you to get this resolved as quickly as possible. We truly appreciate your patience and again apologise for the inconvenience caused.

Rated 5 out of 5 stars

I am 44 years old

I am 44 years old, I started with A2-3 shade teeth and one tooth around A4, A3.5, something like this, I am on 7th day today and I am A1.5 color right now going full A1 color teeth hopefully in the next 7 days. That one tooth has a crack so this one if it goes around A2 I will be very happy, I have this crack since I was 25, its not new or because of age. I don't have irritation or any problems with those strips and I am doing the whole hour with them. I don't use their toothpaste because I invested in Apagard Royal, and this is the tooth paste I am using after the strips and my teeth has this pearly shine. I will buy again, but with my premium oral program it might take a couple of years till I buy them again! hehe
EDIT: I am on 11th day and officially A1/B1 tooth shade, the whitening is undeniable, depends the lighting shows B1 or A1, those strips work if tooth have already a good base, thankfully mine have a very good base and this is why I have almost professional results. The one tooth that has the crack is 2.5 going to 2, its more stubborn and problematic, so I am keeping my expectations low.

17 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you so much for sharing your journey—we really appreciate it Charis! We’re delighted to hear you’re seeing such great results already. Wishing you the best as you reach your goal.

Rated 5 out of 5 stars

Excellent product

I bought set of whiting stripes, tooth paste, powder and gel. I'm delighted is really excellent product, straight after first use I've seen difference. Highly recommend!

22 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you so much for sharing your experience Agata! It’s fantastic that you noticed a difference from the very first use. We really appreciate your recommendation and support

Rated 5 out of 5 stars

My teeth and gum health are much…

My teeth and gum health are much improved also love the taste

23 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you so much for your kind feedback Grace! We’re delighted to hear your teeth and gum health have improved, and that you’re enjoying the taste as well. We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

It's my 5th Tooth Brush from you

It's my 5th Tooth Brush from you, for personal use and for gifts. They just do a great job of ensuring my dental hygiene is well looked after. A very fine product.

23 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

We really appreciate your kind review Joseph! Thank you so much for your continued support and we are thrilled to hear your happy with your results.

Rated 5 out of 5 stars

Super quick delivery and love the…

Super quick delivery and love the product , does an amazing job 👏

23 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you for your lovely review Lisa, we really appreciate it. We’re so pleased to hear you’re happy with the product and that it’s working so well for you.

Rated 5 out of 5 stars

Find the teeth whitening toothpaste and…

Find the teeth whitening toothpaste and teeth whitening strips actually do what it says which can’t be said of a lot of other products. Also speedy delivery and good value for money especially when there are offers on. Def recommend 😁

21 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you so much for your lovely review—we’re so glad to hear you’re seeing real results with the whitening toothpaste and strips!

It’s great to know you found the products effective, and that you were happy with the delivery and value too. That’s exactly the experience we aim to deliver.

Thanks again for your recommendation—it really means a lot to us 😁

Kind regards,

Suzanne

Rated 5 out of 5 stars

When I sent second email it was…

When I sent second email it was responded to very efficiently with the outcome I'd expect from a professional company

20 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you Rosemary for taking the time to leave us a 5 star review. We are happy to hear that our customer service team responded efficiently to your query. We really appreciate your custom and support.

Rated 5 out of 5 stars

Timely delivery

Timely delivery, carefully packaged, order fulfilled correctly and an extra gift added. Happy to shop here again.

20 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you Eilis for taking the time to leave us this kind review. We are thrilled to hear that you would be happy to shop with us again - we really appreciate your custom.

Rated 3 out of 5 stars

Rising prices

I have been buying Spotlight products for a few years now and I am concerned by their rising prices.
There is no question that the products are excellent and that’s all well and good but if I can’t afford them I’ll be really disappointed.

15 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

We’re very sorry to hear your concerns, and we truly appreciate your loyalty over the years Angela.

We want to reassure you that there hasn’t been a price increase on our products. In fact, we’ve recently introduced a price drop along with additional promotional offers to help make our range more accessible.

We completely understand how important affordability is, and we’d be more than happy to help you find the best options or current offers available.

Rated 5 out of 5 stars

A great product

A great product, you can literally see the result after the first use.

15 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you for your lovely feedback Bohdan—we’re so glad to hear you noticed results so quickly and are enjoying the product!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Order arrived promptly

14 April 2026
Spotlight Oral Care EU logo

Reply from Spotlight Oral Care EU

Thank you for your lovely review Alice! We are thrilled to hear you are happy with your experience interacting with our team, we appreciate your custom!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look