Spotlight Oral Care EU Reviews 

Bought this after reading a Telegraph review and wish I hadn’t. I’m on a replacement brush after the first one had to be charged every three days or so. The replacement is appalling. The speed is variable with an incredibly slow start which either speeds up or continues at a snail’s pace. If you’re looking for a toothbrush that is up to the job of cleaning teeth, look elsewhere because this isn’t in the least bit up to it.

Day 2 waiting tor a reply no answer on uk site so posting here

Shocking customer pls avoid

The toothbrush is excellent and the customer service supurb. Had an issue with a toothbrush and they sorted it out. A few times on different issues and always resolved. Really brilliant company

I had an issue with my sonic toothbrush I bought last year and I contacted their support. Suzanne from the support team was extremely helpful and sorted me out in a very efficient and quickly manner. I truly appreciate it.

I came across Spotlight Oral Care when shopping for a new toothbrush. It came up as one of the top products on various lists so I purchased one.

I was really pleased with the functionality and overall design of the one I bought but fairly quickly I noticed that the battery life was pretty bad and after charging it for around 8 hours the battery would only last a few days before abruptly not turning on. I felt disappointed and frustrated as this wasn't a cheap purchase. Anyway, long story short I reached out to their customer support and explained the situation, sent a photo and a video of it and I was sent a replacement straight away. I'm not sure if I have an older model as the one I was sent seems slightly updated.

So people saying the customer support is bad. I disagree. Just make sure you purchase directly from the company I'd say. Let's just hope this battery is better!

Water flosser developed a fault soon after it was received. Found customer service agent exceptionally easy to deal with via email. They asked for evidence of the fault, and a replacement product was delivered to me in 3 working days. Efficient and fair customer service. Other companies take note!

I bought the sonic pro toothbrush and love it. The wrong heads for the toothbrush were sent out. Mistakes happen. I contacted customer service and after back and forth, I have to pay for the toothbrush heads to be sent back. Really bad customer service. I won’t be buying off them when this toothbrush gives up.

I bought the toothpaste (very expensive) don't drink coffee or red wine , absolutely no difference in this and a 1euro toothpaste, absolute rip off

Our toothbrush broke (on/off button fell off). After nearly a month of back and forth with their 'support', they initially said they'd send out a replacement. They then completely cancelled this because it wasn't purchased directly from them (Lookfantastic). They said we'd have to go them to resolve it instead. It shouldn't matter where you purchased the product, it is faulty and they should have sorted this. Will go elsewhere for a new one.

Great Products and excellent customer service.

I have been using spotlight oral care for years. Most recently the whitening strips, toothpaste, mouthwash and the whitening powder. I actually bought myself the new whitening range last week. I couldn’t recommend this company more! Beautiful, white teeth. I feel so fresh and have made the biggest difference in my confidence. I will never stray!

Great Product and fantastic customer care, recently had an issue with one of my toothbrush heads and it was looked after immediately by the team, would definitely recommend and will definitely be staying as a customer

I purchased a toothbrush in early April and unfortunately it stopped working 2 weeks ago so would not be hesitant to purchase another one.

I rate the spotlight oral care toothbrush. It’s not cheap, nor is it over priced but overall has a good level of quality to it. This latest order was for replacement heads. Ordered made and shipping is now linked to Amazon. I don't have an Amazon account. The product hasn't arrived. The shipping tracking is all over the place and invites me to log into a different named persons Amazon account to view the details! Some data misuse going on here. After a week I emailed Spotlight, no reply! So I found a contact number and rang them and after several attempts I got through speaking to Orna. She was apologetic said she'd look into it and ring me back the same day to confirm what was happening. What happened? She didn't call back, nor did she email. 9 days later still no delivery. Next steps is disputing this on my credit card followed by researching a new toothbrush from a different provider. Desperately bad, things go missing but when you get the chance to recover it and put it right don't operate as badly as this! Update The order turned up on the 10th day from ordering. The box was badly crushed given it was wrapped in what looked like a black bin bag. The brush heads look ok. I’ve moved the score up as it arrived albeit very late, in poor condition and having chased it.

Great company, charger missing I really can’t find it . Contacted spotlight by email . The response was “of course we will send you one just you need to pay for delivery's”. What other company would do this ?
Customer care is just outstanding a lot of other companies should take note .

I needed some advice regarding my product, contacted the team and the customer support was outstanding. Fast responses, so helpful and went out of their way to assist and resolve

I started using Spotlight products around 2020; I had started on their bamboo toothbrushes and then been gifted the sonic toothbrush (which as strange as it sounds has been one of my favourite gifts ever). What really attracted me to them was their focus on sustainability, and also being an Irish brand. Since then, I converted all of my teethcare to their products and I have noticed a huge difference in my teeth. I mainly use the sonic toothbrush, dental floss for decay, decay mouthwash and total care toothpaste (so nothing too advanced in my routine), but their products have kept my teeth super clean and even looking well. I haven't had any issues with my teeth since starting to use these products and even on my annual cleaning with my dentist, they always comment about the healthy condition my teeth are in. I feel like the Spotlight products have been such a big contributing factor, as the use of their products makes me enjoy looking after my teeth and has visible results for me. I couldn't recommend them more - all of my family are now using their products and enjoying them just as much. I recently had an issue with a toothbrush I bought as a gift for a family member, and once I emailed Spotlight, they responded to me in a matter of minutes and I felt listened to and they totally understood my issue and helped me to find the solution. It is the best customer care experience I have ever had and I can see from other reviews here that other customers have had similar experiences as me. Ornaith and Aoibhe are the two lovely people who helped me out so a special thank you to them!

Great product, unfortunately my toothbrush had an issue. This was responded to and resolved almost immediately by Fiona in customer service.
Would recommend this company to anyone.

After years of using oral b I decided to try spotlight toothbrush.
I absolutely love it. Unfortunately after two months if using it it started making a loud noise. I emailed spotlight and got a response within an hour. A lady called Fiona dealt with it super quick and is sending me a replacement . Of course defaults happen and i don't blame spotlight at all. I'm very impressed with how quick they resolved the issue

Brush ordered 10 days ago, no sign of it coming and no word from the company 😒