Etrias Reviews 2,001

The store is ok but they don't have any relationship with their shipping company and ordering to UK is therefore hell.

I ordered plates and glasses from the store, it was shipped to me. I paid ~50GBP to UPS as the import fee
The parcel was never delivered and instead was returned to sender for an unknown reason

I asked Etrias to resend the parcel to me - they did. A couple of days later I paid the import fee of ~50GBP.
The parcel was delivered to me but a substantial part inside was smashed and broken

I asked Etrias to resend me the crockery that was broken and smashed.
They did. Initially UPS asked me to pay the import fees again but I communicated with some UPS folks and after some back and forth the package was let through. I did not have to pay any fees and the parcel was delivered to me, finally all in good condition.
2.5 months later, I got a mail from collectors saying that UPS previously contacted me about an outstanding invoice and the collectors now request me to pay ~60GBP!

I have been in email exchange with UPS for 3 months now, trying to get my refunds for the redundantly paid import fees. No one from UPS has EVER contacted me about an outstanding payment.
Etrias did not help anyhow and they just told me to contact UPS instead.

Overall, I had to wait for 3 parcels instead of 1 parcel, paid 50GBP of import fees AND overpaid ~110GBP of import fees, have been fighting for 3 months with UPS to get it back with no luck, and on top of that got bullied by collectors.

Very good communication with customer service, and delivery went smooth as well. Will prefer again.

First of all I bought some Birkenstock thongs and they were the wrong size (my fault). It was super easy to send them back and buy the correct size. I rang the help line a few times and my calls were promptly answered and I felt in a very professional way - which I really appreciated.

Very good products and very professional service.
I ordered an item and wanted to change the delivery address after confirming it. I sent an email for that and it was done perfectly.

Perfect products and really quick shipping.

Great quality for the duvet cover. Perfect delivery.

Perfect, quick delivery (2days).
Very happy with my le creuset cocotte

excellent quality: exactly as ordered. quick delivery in france.

Perfect item. Quick European delivery

two weeks were wasted to find out they do not have an item, that already was sold to me. All communication was initiated not by the seller, but me. I had to write inquiries what is going on with my order.
It's very unprofessional not to manage stock information and not to control product availability based on stock. Even more unprofessional is not to communicate from the business side, but leave it to customer.

I have ordered a few things recently through Etrias and service has always been great. It is also a great, quality range of products.

It is not easy to find these pans in France for a reasonable price, popovers are not "tradition". The oven needs to be very hot in order for them to rise, that eliminates silicon pans. Metal muffin tins tend to stick, they are too shallow and the heat is not evenly distributed. Being a popover-lover, I have tried all alternatives and the Chicago Metallic system is the best.

I was pleasantly surprised. After reading the reviews about faulty products, lost deliveries and bad customer service I was really concerned about my order. But the delivery was quick in 2 days, the customer service replied to my question in 1 day and the product was perfect (200€ cheaper)

The customer service person spoke english and was able to help me return a pair of shoes which were to small. ( Birkenstock narrow) The site does not give the option of narrow or wide.

A no-nonsense platform. Delivery process initiated within a couple of hours of my placing the order (shame on you Amazon). Product is as described by the brand themselves. Will buy again from your website if I find something I need.

site rapide, efficace malgré le confinement.

I received a defective fissler vitaquick pressure cooker two days ago that had many scratches, black spots in its metal and was not working properly. Specifically, during boiling a lot of steam escapes from the pressure release valve in the handle when the unit is supposed to be sealed and building up to pressure. It didn't manage to achieve pressure after more than 20 minutes of boiling.

I tried to do an online request for returning the item and unfortunately the website didn´t allow me to conclude this process because it doesn't accept my uploaded photo. In the end I had to contact them through email and now I m waiting for their reply.